Simon Scott Email & Phone Number

Portland, OR, US

Remote, OO

Operational workflow and resource development and production, fraud and risk management, BPO vendor management, cross-functional collaboration and training design and implementation.

Remote First, US

Incident process and problem management for CX Incident Response. Data driven analysis and problem solving. High severity incident management and coordination across operations, engineering, IT, product, marketing, and legal. Strategic development, team mentorship, and long term problem management (identify recurrent problems, develop strategy, coordinate.

Remote First, US

Incident coordination, management, and response for CX support organization. Cross-team coordination and collaboration, data-driven decision-making, resource allocation and management, public communications support (Email marketing, social media, etc), content creation (help center, in-product banners, status pages), team development and mentorship.

Remote First, US

Lead analyst for community operations - incident response and executive / priority support. Incident management and support, communications coordination and management between multiple cross-functional teams, process and resource development and management through Atlassian, Salesforce, and Google products. Priority and executive team member support.

Remote First, US

Analyzing support services, examining product experience, and project management/implementation in fraud detection and prevention, continuous process improvement, written content creation including support email templates and help center content.

Remote First, US

Portland, US

Deliver industry defining customer support through phone and chat. Use multiple services (Slack, Github, Atlassian, Salesforce) to communicate across the company and escalate product issues/improvements. Project management/development geared towards training new agents. Specialization in fraud and disputes investigations. Content writing and creation.

US

Provided excellent customer and food service. Consistent personal positive reviews from new and existing customers. Consistent high percentage of alcohol sales, as well as leader in net revenue. Opening and closing duties including cleaning and restocking.

Vancouver, WA, US

Responsible for the day-to-day operations of a full service corporate veterinary hospital. Coordinated and scheduled all hospital personnel (15) including doctors (4). Trained new staff and supported professional development through Professional Development Plans (PDP). Completed inventory and ordering. Primary person responsible for customer satisfaction.

Provide exceptional customer, food, and beverage service in a fast paced, fine dining restaurant. Focus on selling quality wine with appropriate pairing from distinguished wineries from around the world. Built strong local relationships with regular customers and ensured not only repeat business, but also increased local traffic. Opening and closing duties.

Successfully scheduled and organized front of house staff. Managed customer concerns and resolved grievances. Provided exceptional customer service, ensured the smooth operation of the kitchen and service staff. Built extensive knowledge of wine and food pairing. Opening and closing duties including cleaning and restocking, cash handling and data entry.