• Partnered with CIO’s (Payments, Security, and Data and Analytics) to help implement modern ways of working to improve efficiency and productivity which required quick diagnosis of issues to ensure clear outcomes to support strategic objectives, quickly building relationships with key stakeholders and continuously reviewing to ensure activity was delivering against intended outcomes which led to increased colleague satisfaction through employee surveys and feedback.• Partnered with the People Partnering Senior Leadership team to identify, design and create enhanced ways of working within a new operating model; introducing new tooling (Jira Work Management) to help organise and understand the work, and building and creating data reports (Power BI) and coaching on the focus of continuous improvement for further enhancements.• Led organizational-wide education programmes including the design and delivery of training for multiple disciplines such as Business Agility, Agile methodologies, Facilitation, and the establishment of several Community of Practices to over 500 colleagues including Senior Leaders.• Partnered with over 30 individual teams to enhance their flow of work, understanding impediments for removal, using data for decision making resulting in a reduction of up to 35% in Lead Times and a substantial increase in colleague satisfaction.• Responsible for the establishment of product roadmaps; enabling the confidence in delivery execution across multiple products and projects.• Line management, coaching and mentoring of new business graduates on an annual basis. Certification as an authorised trainer with ICAgile and have designed and delivered multiple courses including Agile and Business Agility Fundamentals, Facilitation, Data Measures, Experimentation, Value Stream Mapping, and User Story creation to over 500 colleagues.• NBS Employee of the year finalist.

• Led a team of BA’s through the delivery lifecycle of a new digital mortgage application using agile methodologies. This resulted in an average customer journey time reduction of 90 minutes to 10.• Responsible for the recruitment, performance and development of Business Analysts across the team managing resourcing needs and building and embedding future capability.• Defined future digital strategic visions, op models and process improvements across mortgage, payments and collection portfolios. • Led and coached teams in Service Design, Process Re-engineering and implementation of change across several large-scale complex programmes within mortgages, payments and collections.• NBS BA of the year 2016, Finalist IIBA BA of the year 2016, IT UK BA of the year Runner up 2016