Leading supply chain operations across Europe to repair, refurbish and replace Connected Living devices. Developing multi-channel options to support Device Lifecycle Services for insurance fulfilment and expanding capabilities to expand into non-insurance repairs, refurbishment, e-commerce, trade in and reverse logistics services across Europe.

Advised clients on operational strategy, transformation, growth and supply chain resilience. Projects included supply chain transformation for an e-commerce retailer, growth strategy for a specialist logistics company and operational strategy for an engineering services business.

Led all aspects of end-to-end service delivery and forward/reverse supply chain activities for the EMEA region. Responsibilities included operational delivery for insurance, leasing, buy-back and customer support services, as well as warehousing, fulfilment, third-party logistics, e-commerce, and all site operations. Transformed disparate operations assembled by acquisition into a regional, integrated organisation.● Transformed operations to align with business strategy, optimising cost, quality and customer service.● Restructured processes in warehouse operations to enhance productivity up to 12% in the first year.● Optimised processing of product returns by utilising internal benchmarking and time/ motion data that improved productivity and margin by 10%.● Transformed a fragmented network of third-party processing facilities to a low-cost hub in central Europe reducing costs by more than 20%.● Responsible for 1,500+ direct and 3rd party employees in 15 countries and a cost base of $2Bn.

Executive Board member accountable for all operational activities across 20 sites as well P&L responsibility of mobile and computing business units. Managed end-to-end supply chain including inbound/outbound logistics, sourcing of spare parts, indirect procurement, customer support, and facilities. Developed effective strategies, monitored performance and drove business development activities to achieve financial objectives. Led IT team and risk management committees.● Restructured struggling sites to improve financial performance that resulted in more than 10% improvement in less than four months (various countries including Mexico, Portugal, and South Africa).● Implemented best practice production processes across sites to improve productivity and production quality by more than 12%.● Transformed support businesses, including loss-making Digital Care operation, to deliver profit within 6 months.● Redesigned the IT organisation to better align with business requirements and reduced costs by 5%.● Delivered 10% annual revenue growth by developing a robust go-to-market strategy and winning new business.

Directed all aspects of after-sales strategy and service delivery with accountability for ensuring high levels of customer satisfaction, while optimising cost. Managed a global network of 15+ customer contact centres and 90 repair facilities.● Transformed customer service and increased satisfaction from 4.3 to 4.5 (out of 5.0) and reduced cost by 14%.● Outsourced contact centres from high-cost locations in EMEA and reduced costs by 25%.● Consolidated a fragmented network of repair operations reducing like-for-like costs by 16%.● Improved sourcing of spare parts and reduced the average equipment cost by 17%.● Reduced inventory holding time for spare parts by 18% (from 35 days to 29 days).

Responsible for driving major transformation projects across the extended supply chain to enable HTC's strategic vision

Advised senior industry and private equity clients on a wide range of operational and strategic topics to deliver tangible results by linking strategy and operations. Recognised expert in supply chain management, restructuring and procurement.● Designed and delivered supply chain transformation of a global fresh fruit producer.● Led an operational transformation of a global apparel manufacturer and retailer.● Restructured the cost base of a major pharmacy and general merchandise chain.● Developed and implemented a strategy-based transformation of a multi-national frozen food producer.● Led a transformation of a major consumer electronics retailer.

Responsible for managing the Global IT supply chain

Exploration and Development geophysicist working in the UK North Sea