Simon Harper Email & Phone Number

London, England, United Kingdom

Leading supply chain operations across Europe to repair, refurbish and replace Connected Living devices. Developing multi-channel options to support Device Lifecycle Services for insurance fulfilment and expanding capabilities to expand into non-insurance repairs, refurbishment, e-commerce, trade in and reverse logistics services across Europe.

Advised clients on operational strategy, transformation, growth and supply chain resilience. Projects included supply chain transformation for an e-commerce retailer, growth strategy for a specialist logistics company and operational strategy for an engineering services business.

London, United Kingdom

• Led all aspects of end-to-end service delivery and forward/reverse supply chain activities for the EMEA region. Responsibilities included operational delivery for insurance, leasing, buy-back and customer support.
• Transformed operations to align with business strategy, optimising cost, quality and customer service.
• Restructured processes in warehouse operations to enhance productivity up to 12% in the first year.
• Optimised processing of product returns by utilising internal benchmarking and time/ motion data that improved productivity and margin by 10%.
• Transformed a fragmented network of third-party processing facilities to a low-cost hub in central Europe reducing costs by more than 20%.
• Responsible for 1,500+ direct and 3rd party employees in 15 countries and a cost base of $2Bn.

London, United Kingdom

• Executive Board member accountable for all operational activities across 20 sites as well P&L responsibility of mobile and computing business units. Managed end-to-end supply chain including inbound/outbound logistics.
• Restructured struggling sites to improve financial performance that resulted in more than 10% improvement in less than four months (various countries including Mexico, Portugal, and South Africa).
• Implemented best practice production processes across sites to improve productivity and production quality by more than 12%.
• Transformed support businesses, including loss-making Digital Care operation, to deliver profit within 6 months.
• Redesigned the IT organisation to better align with business requirements and reduced costs by 5%.
• Delivered 10% annual revenue growth by developing a robust go-to-market strategy and winning new business.

London, United Kingdom

• Directed all aspects of after-sales strategy and service delivery with accountability for ensuring high levels of customer satisfaction, while optimising cost. Managed a global network of 15+ customer contact centres.
• Transformed customer service and increased satisfaction from 4.3 to 4.5 (out of 5.0) and reduced cost by 14%.
• Outsourced contact centres from high-cost locations in EMEA and reduced costs by 25%.
• Consolidated a fragmented network of repair operations reducing like-for-like costs by 16%.
• Improved sourcing of spare parts and reduced the average equipment cost by 17%.
• Reduced inventory holding time for spare parts by 18% (from 35 days to 29 days).

London, United Kingdom

Responsible for driving major transformation projects across the extended supply chain to enable HTC's strategic vision

• Advised senior industry and private equity clients on a wide range of operational and strategic topics to deliver tangible results by linking strategy and operations. Recognised expert in supply chain management.
• Designed and delivered supply chain transformation of a global fresh fruit producer.
• Led an operational transformation of a global apparel manufacturer and retailer.
• Restructured the cost base of a major pharmacy and general merchandise chain.
• Developed and implemented a strategy-based transformation of a multi-national frozen food producer.
• Led a transformation of a major consumer electronics retailer.

Responsible for managing the Global IT supply chain

Exploration and Development geophysicist working in the UK North Sea

Mba, General Management

Phd, Geophysics

Thesis: Structural Evolution of the Witch Ground Graben, UK North Sea

Bsc, Geology