- Gather necessary data about insurance applicants, such as financial records, medical history, property details, or other risk-related information.- Ensure the accuracy and completeness of information for underwriting decisions.- Prepare detailed reports summarizing the findings, risk analysis, and recommendations for the underwriting team.

- Spearheaded the UX/UI revamp for the Bank’s payment app and created reusable UI design of over 130 screens, resulted in 20% growth in new users.- New design provided an overall improvement in usability of 30% in terms of user flow time duration.- Facilitated 11 design thinking workshops with 4 cross-functional teams to generate innovative app revamp ideas.- Assisted in building out 3 design systems for the bank’s suite of mobile apps to ensure the consistency of brand guidelines and digital assets such as reusable UI components.

- Proactively took initiative to lead web design projects, including the UX/UI revamp for Multisoft’s company website, in which info architecture and visual hierarchy were improved with a responsive design approach using Webflow.- Collaborated closely with project manager and developers to understand client problems and technology requirements in digital transformation projects, with a total sales revenue of 1 million HKD.- Identified goals and areas of opportunities for clients and solved their pain points through brainstorming, ideating, and designing digital solutions with developers and project manager. Consistently achieved a 26% increase in product sales from October 2021 to February 2022.- Managed timelines of 6 projects simultaneously by prioritizing key product needs and requirements.

- Received positive feedback from customers and management for offering comprehensive product knowledge and identifying sell opportunities in client meetings.- Prepared comprehensive monthly sales revenue forecasts of up to 2 million HKD based on historical data, current trends, and market conditions.

- Assisted in constructing the installation for the exhibition Yes But Why.- Guided and ensured the safety of participating primary school students to create their team artwork with carpentry equipment.- Set up interactive space to provide a smooth visiting experience for the audience.

- Communicated with 20+ participating artists for the #LRRLM Art Festival, and gathered artwork information to create online promotional content. - Provided administrative support such as responding to email enquiries.- Greeted visitors and answer their questions and concern to ensure a positive visitor experience.

- Assisted in transforming submitted manuscript into digitised content for publication- Provided logistics support such as setting up signage, guiding speakers and facilitators to the program location and organizing materials.- Interacted with museum visitors, answered questions, provided information about exhibits or events to ensure positive exceptional entry experience.- Provided general administrative support such as answering phones, responding to emails, scheduling appointments, and assisting with office tasks.