As a Business Analyst at Bertelsmann Data Services GmbH, I apply my IT and digital strategy skills to support the data-driven transformation of various business units across the group. With a Master of Science in Management (MiM) from WHU – Otto Beisheim School of Management, I have a strong foundation in business analysis, project management, and presentation skills. Previously, I was a Project Manager for Customer Engagement at smart Europe GmbH, where I led the chat and voicebot development for the new smart joint venture. I also have experience as a Digital Strategy Consultant at IBM, where I worked on multiple projects related to digital transformation, customer experience, and innovation. My mission is to leverage data and technology to create value for customers and stakeholders, and to contribute to the digitalization and sustainability goals of Bertelsmann.