Simon Gibbs Email & Phone Number

Melbourne, Victoria, Australia

Develop and distribute Business Reporting to support SBA's business practices and initiatives. This includes initiating and driving initiatives relevant to reporting; plus developing strategic and operational reporting to assist in driving major projects, like Member and Employer Retention.

Carlton

Key strategic adviser to Deputy CEO, operating on a project management basis, focused on business improvement, supported by a wide range of ongoing process improvements. Notable outcomes include ongoing development of client retention initiatives, introduction of performance tracking dashboards, and massively improved management of super contributions.

Melbourne, Australia

While completing a Graduate Diploma of Primary Teaching, my considerable work capacity, and outstanding organisation skills, allowed me to concurrently establish an independent consulting business. I was a highly successful in delivering for clients, while also obtaining outstanding academic results, both theoretical and practical.

Melbourne, Australia

The business manufactured and distributed an award-winning range of packaged gourmet sweets, savouries and preserves. While collaborating with the co-owner to establish and grow the business, my primary responsibilities included strategic and business planning, finance, product price modelling, sales, logistics and distribution.Particularly proud of building a new business from scratch, great success was reflected in numerous business and product awards. Keys to success included first-rate customer service, flexible and effective staff management, and a continuous improvement mind-set. Particular evidence of success is evident in:• Winning the 2012 Hobsons Bay Business Excellence Awards: New Start-Up Business• Nomination for the 2013 Telstra Australian Business Awards: Start Up Business• Winning Medals at the Royal Agricultural Society of Victoria's Fine Food Awards in 2011, 2012, 2013, and 2014 • Strongly growing distribution, leading to representation at 30+ stockists throughout Victoria, including Leo's Fine Food & Wine (an independent supermarket chain)• Growing corporate profile using weekend markets and corporate hamper orders

Melbourne, Australia

A varied role focused on business improvements, while driving strategic initiatives and process improvements. Successfully undertaken elements of the role included locating and acquiring property for sophisticated investors; sales development focused on expanding the distribution network of third party intermediaries; and developing and delivering marketing presentations to sophisticated investors.

Profitably developed and implemented multiple strategic and operational initiatives to address retention across 260,000+ Mercer Super Trust (MST) members. The significance of the success was identified independently, in ‘Plan for Life’ data – in the first year of implementation, from 2007 to 2008 customer exits fell over 18% to 9% of members. Key elements of this success included: • Introduced proactive member calls for exiting members generating ‘late saves’ at an annualised rate of $300m.• Created and drove Financial Adviser call programs to promote client relationships, generating some $150,000 pa in advice fees• Constantly reviewed and re-engineered admin and call centre procedures to improve retention, e.g. improved application forms, online pop-ups for ‘at-risk’ members logging in to the website, and for customer service officers when called by ‘at-risk’ members• Instigated online popups to improve the level of member contact details

Melbourne, Australia

With a primary objective of augmenting the CEO’s running of the business, this role had wide discretion to initiate improvements across the business. Particular responsibilities successfully undertaken included:• Product development to diversify revenue and better meet client needs • Staff (and office) management to improve calibre and performance of 9 staff• Liaising with external parties in relation to distribution, regulatory and other matters

Perth And Melbourne, Australia

Roles as Superannuation & Investments Products Manager at AXA and Business Manager, Group Insurance at National Mutual were particularly formative roles. The former role was focused on product rationalisation for client retention, simplicity, lower costs and a tighter management focus. It proved a major success in rationalising a large range of legacy products across many different legislative and systems environments. Success derived from consummate organisation skills, and excellent stakeholder management in managing projects varying in size from 10 - 40+.The Group Insurance role was a General Manager role, driving growth across SA, Tasmania, Victoria, and WA. As well as growing the business, I dramatically improved client facing processes in managing a nine-seat call centre.Before this Branch and Head Office roles saw me in positions of increasing scope and responsibility. Operational and strategic roles were impressively managed across the entire scope of National Mutual’s WA business, from business planning and budgeting, through internal and external relationship management, to direct and indirect people management. Most significantly, as Distribution Operations Manager I managed over 30 staff to support a large sales force across all aspects of sales force management.

Graduate Diploma Of Teaching (Primary), Primary School Teaching

Full time study (also consulting part time)

Mba, Business

Bcomm (Hons), Marketing And Management