Simon Hoad Email & Phone Number

I am very interested helping the world change as needed to deal with the real dangers that Climate Change brings and enjoy working with others to help bring about positive change.I am optimistic, positive, forthright, friendly and easy-going with excellent communication & investigation skills. I excel at managing complex and escalated customer complaints and I am excellent at building relationships. Additionally I am highly skilled at coordination of contractors and contractor management, with a focus on never losing sight of the end customer and their needs. I have significant experience in operational emergency management and communications (including 10 years as a volunteer fire-fighter).In my current role with Red (2020 to now) I am focused on understanding new emerging technologies and their potential to impact the residential energy market - with significant focus on the rise of Electric Vehicles, solar & storage technology advancements and the pathway to zero emissions.In my previous role with Red (2015 to 2020) I coordinated solar assessments & installations in a bespoke quality focused process, working with a variety of 3rd parties (installers, suppliers, etc) to provide customers with an excellent experience throughout their solar journey & afterwards, including financial account management. In this role I truly coordinated all operations and process all the financial accounts in addition to being a highly skilled complaint & issue manager and senior customer service specialistSpecialties: 3rd party management, Complaints Management, Customer Service, Solar PV installation knowledge management, Fire-Fighting, Dispatch / command and control, property maintenance customer service requests as well as process improvement & quality assurance.

Listed skills include Customer Service, Solar Energy, Change Management, Management, and 46 others.