Leading the Technical Experience Support Onsite (TES OSS) team for the UK, Ireland, Afghanistan and Pakistan, providing support services for 21,000+ users in multiple different locations, including numerous Country and the Global Head Quarters.With teams providing end user support, VIP white glove support, Procurement, Asset management and project resource for numerous IT functions. All within ITIL support models measured to specific Global KPI metrics.Working to grow strong working… Show more Leading the Technical Experience Support Onsite (TES OSS) team for the UK, Ireland, Afghanistan and Pakistan, providing support services for 21,000+ users in multiple different locations, including numerous Country and the Global Head Quarters.With teams providing end user support, VIP white glove support, Procurement, Asset management and project resource for numerous IT functions. All within ITIL support models measured to specific Global KPI metrics.Working to grow strong working relationships with senior business Stakeholders and Global IT functions to enable IT Governance and local business requirements to both be met successfully. Show less

Providing a consultancy service to key business stakeholders in EMEA ensuring they have access to the portfolio of infrastructure service that KC’s ITS teams can provide. Working closely with business leaders and managers to draw out their requirements and understand the business processes they are concerned with and ensure they are taking full advantage of infrastructure solutions, anticipating future needs and any possible improvement.

•Helped acquire several companies by working with the M&A team to perform due diligence, merge each acquisition from a technical perspective and build good working relationships with IT and business personnel.

Responsibilities included leading Projects with up to a 40-strong team based in multiple locations across the globe to roll out Authentication (Active Directory 2003) ... Enablement (Office 2003, SMS, Anti-Virus, WSUS) ... Collaboration (Exchange 2003, Office communicator, LCS) ... Networks (MPLS PIP Cloud, Cisco equipment, IPT) .Major Achievements: •Enabled the global business to act as one networked company after building and managing a 40-member project team to roll out Active… Show more Responsibilities included leading Projects with up to a 40-strong team based in multiple locations across the globe to roll out Authentication (Active Directory 2003) ... Enablement (Office 2003, SMS, Anti-Virus, WSUS) ... Collaboration (Exchange 2003, Office communicator, LCS) ... Networks (MPLS PIP Cloud, Cisco equipment, IPT) .Major Achievements: •Enabled the global business to act as one networked company after building and managing a 40-member project team to roll out Active Directory and Exchange 2003 to 3000 global users in 48 different business locations despite competing legacy authentication and email applications within a very disparate organisation.•Introduced Cisco Call Manager to the EMEA offices and organising the subsequent global rollout. Show less

Systems Engineering Manager (EMEA), IHS Inc, BracknellReporting to the Director of World Wide Operations, responsibilities included overseeing multiple networks in the EMEA region to support 700+ users and three hosting centres.Major Achievements:• Created a 15-strong EMEA systems support team by bringing together IT personnel from six different locations and with very disparate skill sets.• Reduced environmental costs to the business and improved availability after overseeing… Show more Systems Engineering Manager (EMEA), IHS Inc, BracknellReporting to the Director of World Wide Operations, responsibilities included overseeing multiple networks in the EMEA region to support 700+ users and three hosting centres.Major Achievements:• Created a 15-strong EMEA systems support team by bringing together IT personnel from six different locations and with very disparate skill sets.• Reduced environmental costs to the business and improved availability after overseeing key projects including three office relocations from small satellite offices to Regional Headquarters, four live hosting centre relocations and a transition from internal hosting environments to external hosted solutions.• Helped reduce unforeseen outages after introducing Change Management to the EMEA offices.• Ensured compliance with Sarbanes-Oxley legislation for all EMEA locations by working with the Global IT Executive team to introduce appropriate policy. Show less

A provider of validated engineering design data, methods and software that form an important part of client design operations throughout the world. Reporting to the Managing Director.Major Achievements:• Ensured complete Y2K compliancy by checking in all hardware as well as company-written and supported software.• Removed the requirement for multiple support skill sets, cut support overheads and improved business up time by migrating and standardising the network infrastructure… Show more A provider of validated engineering design data, methods and software that form an important part of client design operations throughout the world. Reporting to the Managing Director.Major Achievements:• Ensured complete Y2K compliancy by checking in all hardware as well as company-written and supported software.• Removed the requirement for multiple support skill sets, cut support overheads and improved business up time by migrating and standardising the network infrastructure. • Reduced business risk by removing business-critical legacy applications and replacing them with an Exchange 2000 environment and also rolling out an asset/software database.• Headed up the development cycle to upgrade from legacy 16-bit applications to Java applications.• Helped the business achieve ISO accreditation in March 2003 by documenting and implementing processes to ensure compliance. Show less

responsibilities included managing the three strong Network / Programming Team whilst overseeing a network which grew from four departments and 50 users to 12 departments and 300 users over a period of two years.Major Achievements:• Provided the business with mission-critical information at all times and avoided the possibility of putting lives at risk by setting up eight new departments and offices in multiple locations and relocating a live call centre without interrupting business… Show more responsibilities included managing the three strong Network / Programming Team whilst overseeing a network which grew from four departments and 50 users to 12 departments and 300 users over a period of two years.Major Achievements:• Provided the business with mission-critical information at all times and avoided the possibility of putting lives at risk by setting up eight new departments and offices in multiple locations and relocating a live call centre without interrupting business continuity.• Initiated disaster recovery planning for the CEGA operation whilst providing 24x7 IT support. Show less

A highly regarded Air Ambulance, repatriation and medical assistance company with an impressive client list that includes premier household-name insurers and travel companies. Reporting to the IT Controller, responsibilities included managing the three strong Network / Programming Team whilst overseeing a network which grew from four departments and 50 users to 12 departments and 300 users over a period of two years.