I manage a team of superstar CSMs who support our large enterprise clients for LinkedIn Learning. Our team covers UKI headquartered clients and we help with learning eco-system, strategy and implementation of large scale learning projects.

Working with our largest enterprise clients both geographically and by user-base. Supporting strategic delivery of our learning solutions to enact real change within organisations digitally and helping move organisations towards a 'culture of learning'. Working with a fantastic group of professionals, absolute superstar CSMs and leaders.

Working with LinkedIn Learning Solutions, my job is to tackle my clients' organisational and L&D challenges and drive success with LinkedIn Learning.As a Customer Success Manager, I work with clients on creating a learning culture that enables business transformation, while embedding amazing LinkedIn Learning content to unleash their employees'​ potential.

Customer Success Managers support customers of LinkedIn to get the absolute best from the products we provide. Empowering, helping and supporting (all those good words and more), I'm excited to be part of what LinkedIn stands for and is trying to achieve. With 500m+ members and two joining every second, with an economic graph that's going to change the world all whilst working with amazing people, I'm here to help!

I trained management and leadership development helping to roll out a values-informed leadership program. I helped with some eLearning and I supported a co-design of several courses. I met some wonderful people working in extremely creative ways with limited budgets. It was excellent!

I helped with updating the eLearning platform at Horsham and built an appraisal system with an OD consultant, underpinned with a new behavioural framework. I trained, consulted and supported and I enjoyed working in local government.

I worked at Oxbridge Answers, who are a data/data science recruitment agency. I carried out an operations role, helping with recruitment, sales training and coaching. An extremely varied role, I learnt a huge amount in a short time.

Working at Matchtech in an IT training role supporting a newly formed PMO to roll-out a host of new technology upgrades. Working on SharePoint 2013 first then MS Lync, moving to Office 2013 and then looking at possible CRM implementations. I am also the LinkedIn expert user and LinkedIn trainer for paid and free accounts and I support training of the current systems. I have worked on soft skills subjects as well including a Train the Trainer course that received superb feedback. I'm also creating a lot of material for the systems in place already and I'm playing a key role in the projects in progress, heading up the testing function and inputting into the user interface design of various systems.

I worked for Hampshire County Council managing the learning and development activities of the contact centre staff. This involved handling learning and development in areas like Highways and Adults and Children's Social Care (business overviews and technical training), technical training in mapping, CRM and softphones (Lagan versions 6 and then to 8.5, Azzuri softphone and Avaya CMS) and technical systems like oracle products, Google mapping and MS Office. This included customer journey mapping and user interface design of various new systems, web pages and surveys. I created lots of soft skill courses including a train the trainer course and a team building course which I delivered successfully to teams in the contact centre and in other council departments. I also used eLearning (Adobe Captivate and Articulate) and film to ensure that the training I provided was more accessible and economical. I ran all induction courses for new starters and established a process to transition them into their teams. This involved a comprehensive handover which ensured they moved into their teams better equipped to deal with the call sets they will receive.When I moved on to Matchtech I am proud to have left the centre with a comprehensive set of training materials and systems and a robust approach to staff development.

Responsible for line managing a personal team of 14 individuals and a shared responsibility of managing 40 telephone agents involving coaching, mentoring, and HR management of staff