Managed the performance of vendors via a combination of internal and contractual measurement & stakeholder managementOwnership of the governance of the outsource contracts with vendors, ensuring that their obligations were being met & that alignment with company policies & architectural roadmaps were achieved. managed & evolved the engagement & on-going relationship with key technology vendors, ensuring delivery of agreed levels of service & quality.Responsible for forecasting, controlling and monitoring the operational budgets to enable efficient Technology spend on contracts under my control.Managed the complex transition and transformation of the end user computing services following the merger of Orange & T Mobile organisations, rationalising applications, processes & services whilst outsourcing major IT services to a new vendor.The services transformed as part of this programme included: IT Service Desk - Managed the transition & transformation of services from multiple help desks into a single integrated offshore based IT Service Desk whilst having minimal impact on SLA attainment.Desktop and laptop upgrade and rollout to circa 14000 internal users and 3rd parties. Including upgrading the operating system and Microsoft Office applications to bring a single, standard across the organisation.Upgrading of Microsoft Exchange infrastructure and email archiving. Implementing a new Active Directory and Sharepoint infrastructure.Application transformation ensuring they were tested for Windows 7 compatibility and interoperability. Rationalising applications where duplication occurred across the legacy organisations.Implemented a single managed print solution across the whole organisation.Implemented a new IT order management tool, migrating from the two legacy tools into a single tool for the organisation.Implementation of a new ITIL toolset and processes for Incident Management, Problem Management and Change Management.

Negotiated service scope and service quality measures with 3rd party supplier as part of a major outsource programme.Managed governance of the outsourced service including service review, consumption and service quality.Managed the service transition and associated risk between the incumbent supplier and the new vendor taking on the new services including the service transfer between Service Desks based in Hungary.Setup and managed the internal VIP IT support capability.2004 - 2007 Desktop & Server Support Manager Managing a team of IT support analysts providing Windows infrastructure support and desktop support.Led the Windows desktop work stream for Orange UK for the integration with other Orange organisations across Europe, working to standardise interoperability as part of a France Telecom initiative.2002-2004 Infrastructure Support Team LeaderLeading a team of technical support analysts supporting the whole of Orange in the UK.2000 -2002 Infrastructure Support Senior AnalystProviding support for the Microsoft Windows infrastructure

IT trainer delivering across Zurich's regional offices.

Providing IT support initially for a major infrastructure change, moving from a Novell based network to a Windows based network. Provided IT support to further initiatives across the organisation.

Providing IT project support

Providing IT Support across the south of England and Wales.

Providing 2nd line IT support

General ManagerPC Networks ManagerField Service Engineer

1982 - 1989 Electronics TechnicianIncluding an 18 month secondment to the British Army in Germany1978 -1982 Apprentice - Aerospace Electronics