Pivoted product strategy to match new company strategy.Piloted first private Carina offerings to eliminate risk as early as possible.Accomplishments at Rackspace include:➤ Increased Rackspace customer sign-up rate by 14x over a period of three months.➤ Influenced leadership to grow engineering team by 300%.➤ Exceeded company norms in launching Carina within 12 months➤ Defied common assumptions by creating a "face of the product: within two weeks.➤ Eliminated wasteful engineering work through customer research and focus to increase velocity by 30%

Executed quantitative research projects to aid ecosystem discovery and confirm product viability, leading to reduced time-to-market and increased customer satisfaction.Transformed a low-priority, non-customer facing project into a major company initiative.Changed Engineering culture to be more customer focused.

Managed software product (Crowbar) directly and indirectly delivering $80 million in yearly revenue.Developed and defined product direction, strategy, and requirements -- all within Dell's rigorous documentation and process requirements.Created positioning and messaging for Dell products, as well as competitive products.Present and educate customers during briefings on the subjects of cloud and DevOps.Accomplishments at Dell include:➤ Increased monthly downloads of freemium product by 450%.➤ Championed a business and technology partner, resulting in $3.5 million in revenue and over 1,000 code contributions.➤ Partnered to deliver industry-first security technology into OpenStack offering.➤ Streamlined packaging and process leading to increased engineering velocity (+85%).➤ Personally retained dissatisfied public reference customer.

Worked to define the legal, marketing, development, and advertising strategy for Zenoss Core, the company's industry-leading open-source infrastructure monitoring and management platform.Managed all messaging, marketing, and product management for Zenoss Core.Created and executed marketing initiatives to evangelize Zenoss Core, online and at conferences, internal to the company as well as externally.Trained the sales force on lead classification and the conversion of customers from the Zenoss Core community.Accomplishments at Zenoss included:➤ Technical contributions accounted for 70% of early stage revenue ($7 million).➤ Personally implemented industry-first features, outpacing competitors' R&D to win customers.➤ Sold three Fortune 100 customers using beta quality product, as sole technical resource, resulting in $3 million in direct revenue.➤ Created support organization to provide service to more than 150 customers.

Built a pre-sales team and trained a partner network which lead Zenoss from early stage startup to $10 million in yearly revenue.Defined and lead the development of product features to compress the sales cycle and increase sales.Acted as sole technical sales resource for multiple Fortune 100 organizations, succeeding regardless of odds and pressure.

Define processes, as well as build and train services and support team for an early stage startup.One of two team members responsible for technical support, pre and post-sales, professional services, and training for up to 100 customers.

Supported and lead the sales and implementation cycles of the Centauri BSM software for accounts in Europe and North America.Served an active role in the entire sales process from the initial “Request for Information”, to pre-sales calls and presentations.Served as the technical account manager with responsibility as the first point of contact for all technical issues and questions from either side.Accomplishments at Compuware included:➤ Successfully led a team of eight developers to deliver a solution that resulted in over $850,000 in licensing revenue. Designed a unique Business Process Management solution.➤ Assisted with strategic account worth $10 million in yearly revenue.

Responsibilities as a member of the development team involved researching web-related technologies and their possible applications.Developed design documents to assist with the outcome of the overall product.Accomplishments for Proxima Technology included:• Designed and developed an object-oriented framework for the scripted creation of graphs.• Researched and developed a solution to convert a proprietary web framework to a standards-based portal framework (JSR 168).• Provided technical support for approximately 50 client accounts.

Responsible for implementing a major customer solution in London, United Kingdom, including the handover and training of the 5-member follow-up team.