Managing the day to day airside operation at Manchester Airport, handling over 700 flights per week. Driving safety, staff management, on time performance, operational excellence and customer relationship management.

Operational Analysis Improvement to drive excellence within the Coronavirus private testing market, including the construction and delivery of a national sales reporting guide, guidance and support of the operational teams, high level performance reporting and improvement and change.

The role sits in the Communications and Engagement team, which is part of the Policy and Strategy Directorate. The team is responsible for providing high quality support to the head of communications and engagement to ensure the smooth running of the testing programme; optimising high quality customer service and communications and ensuring continuous improvement in ways of working.

Packaged Bank Accounts miss-sale complaints Team Manager 2015-2018, Mortgage complaints Team Manager and Quality Assessor 2012-2015, 2018-2020. Banking, Savings and Interest Calculations Quality Assessor 2010-2012. Experience of AML, KYC, GDPR and Sanctions within the Financial Services sector.

Responsible for the management of ground handling operations for clients including Easyjet and Ryanair

18 month full time intensive management training covering all aspects of aviation and general management techniques

Terminal 1 Shift Supervisor, check-in, boarding gate coordination and planning.