Simon Clarke Email & Phone Number

Brisbane, Qld, Au

Brisbane, Brisbane, Au

- Curator, custodian and principal storyteller of digital strategy for Suncorp Bank. - Driving outcomes and key Digital KPIs for Suncorp Bank- Leading a team of insights gurus to enable data driven experiences. - Driving CX, design thinking and discovery best practices across the bank.

Chicago, Il, Us

Assisting ASX20 companies in discovering and designing new products. Focus Areas:- Creating and facilitating product discovery phases / workshops- Design thinking rituals to uncover solutions to validate with customers- Value proposition / articulation of new products & services- Product owner / manager transformation and coaching- Financial services digital transformation advisory- Agile / delivery coaching of digital products- Support and coaching of product risk management and mitigation frameworks- Agile product delivery including web, app, payments and internal CRM / portal applications

Brisbane, Queensland, Au

Product Manager and Experience Lead for Alex’s digital sales and self-service products.

Brisbane, Brisbane, Au

Responsible for co-creating, composing and leading digital strategy for Suncorp’s customers across banking and insuranceResponsible to drive usage and activation of existing / new digital products and services such as Digital Banking & Apps.Responsibilities- Working with a diverse team to craft and drive a pragmatic 3 year digital narrative inclusive of meeting customer needs, differentiation, capabilities and program of work. - Activation Marketing of Digital Products – With a team of 4 direct reports, collaboration with marketing teams to develop always-on digital marketing, as well as video / online content to support new digital features. - Creation of Digital Activation strategy – Drive growth of digital users in Suncorp through improved processes, customer registration experience and email programs- Improve onboarding of new users into digital - Collaborate with digital product owners to enable focus on new feature onboarding as well as reducing customer calls via more intuitive app / portal registration / tour capabilitiesKey Achievements- Driving 350,000 downloads of Suncorp's newest app in under 12 months via awareness and marketing activities- Digital Culture Program Creation – Uplift digital knowledge and confidence across Suncorp Group through digital learning solution

Brisbane, Brisbane, Au

Leading a team of product owners to define roadmaps in order to optimise / transform our key digital banking channels. Responsible for operation and transformation of Suncorp ATM channelResponsibilities- Leading a team of 5 product owners - To optimise, design and deliver new digital features in web and native app experiences that are utilised by over 700,000 customers- Delivery of $5-10m budget of digital initiatives – Indirectly managing a development team of 15 FTE- Strategy and roadmap creation - For Suncorp Internet and Mobile Banking using insights, innovation labs and co-creation with customers within branches- Management of Suncorp's ATM fleetKey Achievments- Development of product owner learnin curriculum – to uplift commercial acumen and strategic skills amongst junior team members- Delivery of NPP, Apple & Google Pay features all contributing to Suncorp receiving Money Magazine’s “Bank of the Year” award in 2018 and 2019- Delivery of ATM Transformation – Shifting Suncorp ATM network to RediATM network including divestment, project management and governance with ATM committees – an annual saving of 12- Delivery of key service features (reset passwords online and reset card PINs online) contributing to a $1.5m save per annum in resourcing / back office expenses

Brisbane, Brisbane, Au

Planning and strategy for digital initiatives and future state platforms within Suncorp. Managing a small team of digital strategy professionals to influence and drive digital transformation to senior leadership representatives.Responsibilities- Creation of refreshed digital strategy - under new CEO direction including the architecture and roadmap for a “digital marketplace”- Lead digital consultant - to triage new digital opportunities within the company- Creation and governance of digital blueprint - to guide external vendors and fintech partners- Digital spokesperson - to influence and build awareness of Suncorp’s digital transformation Achievements- Creation of endorsed roadmaps for Suncorp’s self-service platforms - core assets including Mobile Banking, Payments, Insurance self-service and In-store technologies.- Development of new in-branch experiences to create interactive displays for customers to experience digital without new / concept stores- Keynote speaker - CX Techfest South Africa- Featured speaker - FST Sydney 2017

Brisbane, Brisbane, Au

Management, strategy, UX and delivery of experiences for Digital Banking, ATMs, branches and self-service technologies.- Lead of team of 4-6 product owners to manage Internet Banking, Mobile Banking, Branch Design and ATMs.- Product owner - of Suncorp’s Core Banking Modernisation – digital stream- Deploy physical journey mapping and service design – to optimize branch design and layoutAchievements- Winner - FST Media Technology and Innovation Awards 2015 “BillSplitter Customer Experience Development”. Recognition for Suncorp’s approach to in-house human centred design and payments innovation via the BillSplitter feature within Suncorp Mobile Banking.- Winner - Canstar Innovation Excellence Award 2015 – Suncorp Bank Bill Splitter. Designed and delivered Australia’s first fully integrated bill sharing feature in a banking app- Delivered Suncorp’s first mobile banking app in-house- Designed and delivered an end to end in-house upgrade to Suncorp Internet Banking- Winner - Canstar Innovation Award 2011 “Budget Tracker”. Recognition for the first Australian integration of a personal financial management tool within Internet Banking.- Winner - Best Online Banking AMBER Awards 2009 & 2010. Recognition via customer testing and benchmarking for Suncorp’s strong usability of its Internet Banking platform.

Brisbane, Brisbane, Au

Responsible for management & strategy of Internet & Mobile Banking for Suncorp.Responsible for user experience, UI design and usability of Internet Banking channelsAlso performs roles of online project manager, digital advisor, Agile iteration manager & eCommerce business analyst

Brisbane, Brisbane, Au

Online business analyst assisting business units in delivering eCommerce initiatives.Core responsbilities of requirements gathering, agile estimation and planning, user experience advisor and web designer.

Newstead, Qld, Au

Training for Internet Banking to staff and customers, feedback and testing of features with Digital head-office team.

Sydney, Nsw, Au

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Micro-Credential, Digital Leadership

Alumni Mentor Program, Digital

Bachelor Of Business, Ecommerce/Marketing

Education record