Simon Clarke work email
- Valid
- Valid
Simon Clarke personal email
Simon Clarke phone numbers
I dabble in all things digital product with experience across the end to end lifecycle strategy, coaching, discovery, roadmaps, data, design and delivery of customer experiencesI have over 18 years of experience in financial services and have drove digital programs, projects, feature delivery and optimisation for multiple ASX20 companies. My recent stint in product consulting has allowed a focus in coaching and transformation of product teams.I love facilitating (and conquering the world via Miro/ Mural) and driving a cross functional team to ripping apart customer problems and using design thinking to organically solve a problem. My passion is to infuse storytelling, pragmatic design, coaching those new to agile design and delivery and being able to blend the ol' desirability, feasibility with business outcomes be it a storycard or a program delivery.I have delivered experiences that have won Canstar innovation awards as well as other external accolades.I have proven ability to drive digital strategy, transform digital banking and delivery on business / digital targets - all whilst keeping customers at the core and heart.Role Keywords: Digital Manager, Digital Product Owner, Digital Payments, User Experience Manager, Self-Service, Digital Banking, Online Banking, Mobile Banking, Digital Team Leader, Digital Strategy, Digital Transformation, Senior Digital Analyst.
-
Senior Product And Insights ManagerAnzBrisbane, Qld, Au -
Lead - Digital Strategy & Customer ExperienceSuncorp Group May 2023 - PresentBrisbane, Brisbane, Au- Curator, custodian and principal storyteller of digital strategy for Suncorp Bank. - Driving outcomes and key Digital KPIs for Suncorp Bank- Leading a team of insights gurus to enable data driven experiences. - Driving CX, design thinking and discovery best practices across the bank. -
Lead Product ManagerThoughtworks Apr 2021 - May 2023Chicago, Il, UsAssisting ASX20 companies in discovering and designing new products. Focus Areas:- Creating and facilitating product discovery phases / workshops- Design thinking rituals to uncover solutions to validate with customers- Value proposition / articulation of new products & services- Product owner / manager transformation and coaching- Financial services digital transformation advisory- Agile / delivery coaching of digital products- Support and coaching of product risk management and mitigation frameworks- Agile product delivery including web, app, payments and internal CRM / portal applications -
Digital Product & Ux LeadAlex.Bank Feb 2020 - May 2021Brisbane, Queensland, AuProduct Manager and Experience Lead for Alex’s digital sales and self-service products. -
Career BreatherMore Time With Family Feb 2020 - Feb 2020
-
Manager - Digital Strategy & EngagementSuncorp Group Oct 2018 - Feb 2020Brisbane, Brisbane, AuResponsible for co-creating, composing and leading digital strategy for Suncorp’s customers across banking and insuranceResponsible to drive usage and activation of existing / new digital products and services such as Digital Banking & Apps.Responsibilities- Working with a diverse team to craft and drive a pragmatic 3 year digital narrative inclusive of meeting customer needs, differentiation, capabilities and program of work. - Activation Marketing of Digital Products – With a team of 4 direct reports, collaboration with marketing teams to develop always-on digital marketing, as well as video / online content to support new digital features. - Creation of Digital Activation strategy – Drive growth of digital users in Suncorp through improved processes, customer registration experience and email programs- Improve onboarding of new users into digital - Collaborate with digital product owners to enable focus on new feature onboarding as well as reducing customer calls via more intuitive app / portal registration / tour capabilitiesKey Achievements- Driving 350,000 downloads of Suncorp's newest app in under 12 months via awareness and marketing activities- Digital Culture Program Creation – Uplift digital knowledge and confidence across Suncorp Group through digital learning solution
-
Senior Digital Product Manager - Digital Banking And AtmsSuncorp Group Jun 2017 - Oct 2018Brisbane, Brisbane, AuLeading a team of product owners to define roadmaps in order to optimise / transform our key digital banking channels. Responsible for operation and transformation of Suncorp ATM channelResponsibilities- Leading a team of 5 product owners - To optimise, design and deliver new digital features in web and native app experiences that are utilised by over 700,000 customers- Delivery of $5-10m budget of digital initiatives – Indirectly managing a development team of 15 FTE- Strategy and roadmap creation - For Suncorp Internet and Mobile Banking using insights, innovation labs and co-creation with customers within branches- Management of Suncorp's ATM fleetKey Achievments- Development of product owner learnin curriculum – to uplift commercial acumen and strategic skills amongst junior team members- Delivery of NPP, Apple & Google Pay features all contributing to Suncorp receiving Money Magazine’s “Bank of the Year” award in 2018 and 2019- Delivery of ATM Transformation – Shifting Suncorp ATM network to RediATM network including divestment, project management and governance with ATM committees – an annual saving of 12- Delivery of key service features (reset passwords online and reset card PINs online) contributing to a $1.5m save per annum in resourcing / back office expenses
-
Executive Manager - Digital StrategySuncorp Group May 2016 - Jun 2017Brisbane, Brisbane, AuPlanning and strategy for digital initiatives and future state platforms within Suncorp. Managing a small team of digital strategy professionals to influence and drive digital transformation to senior leadership representatives.Responsibilities- Creation of refreshed digital strategy - under new CEO direction including the architecture and roadmap for a “digital marketplace”- Lead digital consultant - to triage new digital opportunities within the company- Creation and governance of digital blueprint - to guide external vendors and fintech partners- Digital spokesperson - to influence and build awareness of Suncorp’s digital transformation Achievements- Creation of endorsed roadmaps for Suncorp’s self-service platforms - core assets including Mobile Banking, Payments, Insurance self-service and In-store technologies.- Development of new in-branch experiences to create interactive displays for customers to experience digital without new / concept stores- Keynote speaker - CX Techfest South Africa- Featured speaker - FST Sydney 2017
-
Senior Product Owner - Digital BankingSuncorp Group Sep 2012 - Apr 2016Brisbane, Brisbane, AuManagement, strategy, UX and delivery of experiences for Digital Banking, ATMs, branches and self-service technologies.- Lead of team of 4-6 product owners to manage Internet Banking, Mobile Banking, Branch Design and ATMs.- Product owner - of Suncorp’s Core Banking Modernisation – digital stream- Deploy physical journey mapping and service design – to optimize branch design and layoutAchievements- Winner - FST Media Technology and Innovation Awards 2015 “BillSplitter Customer Experience Development”. Recognition for Suncorp’s approach to in-house human centred design and payments innovation via the BillSplitter feature within Suncorp Mobile Banking.- Winner - Canstar Innovation Excellence Award 2015 – Suncorp Bank Bill Splitter. Designed and delivered Australia’s first fully integrated bill sharing feature in a banking app- Delivered Suncorp’s first mobile banking app in-house- Designed and delivered an end to end in-house upgrade to Suncorp Internet Banking- Winner - Canstar Innovation Award 2011 “Budget Tracker”. Recognition for the first Australian integration of a personal financial management tool within Internet Banking.- Winner - Best Online Banking AMBER Awards 2009 & 2010. Recognition via customer testing and benchmarking for Suncorp’s strong usability of its Internet Banking platform.
-
Internet & Mobile Banking SpecialistSuncorp Group Apr 2008 - Oct 2012Brisbane, Brisbane, AuResponsible for management & strategy of Internet & Mobile Banking for Suncorp.Responsible for user experience, UI design and usability of Internet Banking channelsAlso performs roles of online project manager, digital advisor, Agile iteration manager & eCommerce business analyst
-
Ecommerce Business AnalystSuncorp Group Jun 2007 - Apr 2008Brisbane, Brisbane, AuOnline business analyst assisting business units in delivering eCommerce initiatives.Core responsbilities of requirements gathering, agile estimation and planning, user experience advisor and web designer.
-
Regional Internet Banking SpecialistBank Of Queensland Feb 2006 - Jun 2007Newstead, Qld, AuTraining for Internet Banking to staff and customers, feedback and testing of features with Digital head-office team. -
Customer Service RepresentativeCommonwealth Bank May 2005 - Feb 2006Sydney, Nsw, AuContact Centre
Simon Clarke Skills
Simon Clarke Education Details
-
Rmit OnlineDigital Leadership -
Qut (Queensland University Of Technology)Digital
-
Qut (Queensland University Of Technology)Ecommerce/Marketing
-
St Joseph'S College, Gregory Terrace
Frequently Asked Questions about Simon Clarke
What company does Simon Clarke work for?
Simon Clarke works for Anz
What is Simon Clarke's role at the current company?
Simon Clarke's current role is Senior Product and Insights Manager.
What is Simon Clarke's email address?
Simon Clarke's email address is si****@****rks.com
What is Simon Clarke's direct phone number?
Simon Clarke's direct phone number is 07 3362*****
What schools did Simon Clarke attend?
Simon Clarke attended Rmit Online, Qut (Queensland University Of Technology), Qut (Queensland University Of Technology), St Joseph's College, Gregory Terrace.
What are some of Simon Clarke's interests?
Simon Clarke has interest in Playing Drums, Proud Movie Nerd, Web Design, Science And Technology.
What skills is Simon Clarke known for?
Simon Clarke has skills like User Experience, Web Project Management, Business Analysis, Agile, User Interface Design, Mobile, E Commerce, Internet Banking, User Centered Design, Usability Testing, Information Architecture, Requirements Analysis.
Who are Simon Clarke's colleagues?
Simon Clarke's colleagues are Sandhya S., Sam Black, Stefan Garevski, Pallavi P G, Sudarshan Singh, Tam Le, Will Meads.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial