Simon Hill Email & Phone Number

Somerset, England, United Kingdom

Taunton, United Kingdom

As Head of ICT Operations for one of the UK’s leading Resource Management companies I am responsible for the activities in the areas of ICT infrastructure, networks, telecommunications, and operations support, including desk side services and the central ICT Service Desk. This includes providing support to over 1700 users across 100+ operational sites throughout the UK. My principal duties are toManage the Company’s Data Centre Operations through the use of third parties, ensuring SLA’s and OLA’s are clearly defined and metManage the company’s network and telecommunications infrastructure ensuring it is fit for purpose and supports the business strategyProvide Desk Side Services to the business ensuring they have the tools needed to fulfil their jobImplement and operate a Service Desk, ensuring that customers queries are dealt with effectively and within quality and time SLA’sAct as a key member of the ICT senior management team in shaping and developing strategy and ensuring the smooth running of the teamLead the Infrastructure team and ensure all team members have stretching goals that meet business and departmental objectives. Carry out annual and timely Performance Annual Reviews for all direct reports.

Taunton, United Kingdom

Develop the strategic direction of ICT services across the businessDemonstrate the ‘art of the possible’ and how the company can extract maximum value from its investment in IT. Communicate the vision to internal stakeholdersChair the IT Steering Group and manage expectations of the business stakeholdersLead the ICT team ensuring all members had stretching goals in order to meet both business and departmental objectivesAct as a key member of the company’s senior management team in shaping and developing business processes; and assist in acquisitions, mergers and takeover. Manage the IT operating and capital budgets

Taunton, United Kingdom

Manage the technical support teamManage the IT helpdesk operationAssist IT and Network manager with management of the IT budgetDeputise for the IT and Network Manager as required

West Sussex, United Kingdom, United Kingdom

Project manage the delivery of all IT services for the awarded multi-million pound 25 year PFI contract with West Sussex County CouncilEnsure the project was delivered on time, within budget and to required quality levelsSelect and manage 3rd party software house to develop a fully bespoke Contract Issue Management application using .net and SQL technologiesWork with the selected EPC contractor on the delivery of IT infrastructure for 3 state of the art new build waste and recycling facilitiesManage the delivery of a CCTV and Automatic Number Plate Recognition (ANPR) to assist in the reduction of trade waste at Household Waste Recycling Centres

Taunton, United Kingdom

1st and 2nd line IT technical supportSupporting line of business applications running on both Windows and Unix platformsBatch job scheduling including running overnight financial reports Field hardware support visiting operational sites through the South West of England

Exeter, United Kingdom

Maintaining technical documents and drawings databaseEnsuring adherence to the booking in / out procedure for all controlled documents and drawings Developing and preparing management reportsAssisting with the setup of the Project Office for a large MOD contract. Assisting engineers with publishing of controlled documentsProviding cover for the IT Manager with IT administration tasks such as data backups and restores