- Management and oversight of all Foster Group digital assets, internal software, cloud products and IT systems- Product management of custom internal quoting software, collaborating closely with the sales team and developers to define new features and functionalities that streamlined business operations and enhanced the user experience.- Perform user testing and contribute to debugging of the application- Management of internal cloud products (Google Cloud, Microsoft Azure)- Set up and maintenance of IT systems, including hardware, software, and network infrastructure. - Provide staff onboarding and ongoing training and support for all internal systems, including the quoting platform, to maximise staff productivity and efficiency

- Digital strategy and planning- Systems integrations with internal and external platforms- Maintenance of digital assets- Small to medium business IT setup, training & support- Digital marketing and campaign planning- Client workshops and planning sessions- Web design (UI and UX) and branding- Project manage from concept to launch- Strong knowledge CMS management

- Oversaw all digital products and development- Management of the Grilld website and email campaigns- Assisted in the implementation and rollout of CRM within the organisation- Customer support and issue resolution for the e-commerce platform- Restaurant support and issue resolution for the e-commerce platform and payment gateway- Digital campaign planning and roll out- Management of social media channels and communications

- Management of the Tackle World website e-commerce platform- Redesign and development of the Tackle World e-commerce platform- Provided customer support for the Tackle World website and e-commerce platform, ensuring a high level of customer satisfaction and loyalty.- Increased the annual revenue from online orders from $25k - $250k in the first year- Conducted regular performance and sales reporting, synthesising data into key insights for the management team to drive internal improvements. Collaborated with warehouse team and suppliers to improve logistics and internal processes that supported the growth of the online business.- Managed online marketing and social media channels to further enhance the Tackle World brand and drive customer engagement.

- Account manager for key clients and projects- Management of external development teams to deliver client projects- Workflow and UI design for customer application development- Design work for web and print- Support of existing customers and products

- Web design (UI and UX) and branding- CMS setup and management- Campaign content creation