Simon Lunn Email & Phone Number

Grantham, England, United Kingdom

Management of IT contracts & BudgetsTransferring outsourced IT operations back in house.Documenting of all IT systems.Identification of Risk to company. (IT or otherwise).Working within existing IT budgets and creation of future budgets.Moving IT function towards best practice to achieve Cyber Essentials and ISO 27001

Holbeach, England, United Kingdom

Ensuring the effective operation of the IT service & Budget.Management of Projects (notably moving all server infrastructure to Azure).Identification of Risk to company. (IT or otherwise).Data Protection Officer.Creation of “PowerApps” Technical support to IT estateProject lead on bespoke time & attendance system.

Holbeach, England, United Kingdom

Management of IT for a farming, supplying wholesale customers with a few, very specialised vegetable products. Operating from Lincolnshire, with Farming operations in the UK, Spain and Italy. • Working on IT projects in support of Business objectives.• Management IT projects, and enhancements.• Identification risks to the IT infrastructure.• Ensuring best practice in IT Security.• Data Protection Officer. • Identification of cost savings.• Ongoing documentation and updating of records regarding supported networks and systems.• Ensuring that the company maintains Cyber Essentials + Certification.• Identification of areas for development.

Spalding

Management of IT for a vertically integrated farming, packing and marketing business supplying retail customers with a few, very specialised vegetable products. Operating from Head Office and packing facility in the UK, with Farming operations in the UK, Spain and Italy. • Ensuring the overall IT service is operating effectively.• Management IT projects, and enhancements.• Identification risks to the IT infrastructure.• Ensuring best practice in IT Security.• Data Protection Officer. • Identification of cost savings – e.g. reducing wastage of O365 licences.• Ongoing documentation and updating of records regarding supported networks and systems.• Ensuring that the company maintains Cyber Essentials + Certification.• Identification of areas for development.

Fosdyke

• Working on IT projects in support of Business objectives.• Maintain and upgrade IT Infrastructure.• Maintain and update software.• Maintain data recording systems, data integrity and backups.• Maintain IT system security and user access.• Maintain telephony systems.• Onsite and remote technical support to IT estate.• Database development and maintenance.• Ongoing documentation and updating of records regarding supported networks and systems.• Ensuring Information security and the principles of the GDPR regulations were implemented and maintained.

Lincolnshire

Management of 3 IT Support Technicians providing support to Expanding Multi-Site Retailer (7 Retail Sites / Distribution centre). Restructured department from a decentralised structure which was no longer suitable to support growing business. IT support team deal with 200+ incidents per week, logged by e-mail and phone. Introduced ManageEngine Helpdesk application to log calls. Technicians cover 1st through to 3rd line issues. Responsibilities • Management of 3 IT Support Technicians – Rotas, Site Visits, Personal Development targets.• Transition of CRM, ERP systems to new provider, and hosted applications.• Procurement – Day to day items, but also of larger capital expenditure projects.• Integration of acquisition sites.• Project work. e.g. replacement of Security package, Introduction of Wi-Fi• Identification of cost savings – e.g. negotiation of new single contract for Managed Printing services resulting in lease of 90 printers for half cost of previous multi contract arrangement.• Management of IT infrastructure.• Engagement with contractors to ensure projects are completed on time, and SLA is achieved.

Boston / Grantham / Lincoln / Gainsborough

Multi-site retailer (6 Sites / Distribution centre) with turnover of £60m per annum. 700 staff ranging from Cashiers to Managing Director, most of whom exposed to IT systems at some point in their working day. IT Support team of 4 Technicians.Responsibilities:• Work closely with external IT providers to ensure SLA's are achieved and down time is reduced.• Procurement of Hardware, Software as required including completion of projects.• 3rd Line Support of IT based systems. Windows 2000, 2003, 2008 Server OS (20 Servers). Windows XP, 7 Client OS (300 Clients). Exchange 2010.• 2nd/3rd Line Support of Hardware, Servers, Desktops, Notebooks, Switches, Firewall, Printers• 2nd Line Support of EPOS systems (6 2K8 SQL2010 Servers /, 105 POS7 based Till Clients). • 2nd Line Support of ERP system. Orders / Stock / Sales / SKU’s• 2nd Line support of MPLS/WAN• Management of 3 Support Technicians.• Software testing.• Responsible for Firewall Policies (Watchguard) VPN (20 Remote Users) connections with associated security policies (Webblocker / Spamfilter).• ESET Endpoint Protection.• Management / Administration of company telecoms systems (Splicecom).• ADTRAN Bluesocket Wi-Fi Solution - Project run from Procurement to installation / handover.

Boston / Grantham

o Replacement of company hardware and ERP software passed to internal team after failure of external project manager to achieve deadlines. Change Manager significant part of internal team which turned around and delivered project in 12 months. o Selected for role due to experience of providing broad IT support to a range of users in a variety of different areas. Ability to convey technical information to non technical users.o Directed merchandise teams to change product structures, and move to Unit stock Control.o Created and delivered training sessions to users.o Go-live support to users.o Responsible for design of process and dealt with Software provider to link new ERP system to existing EPOS tills, and existing Legacy Stock Control systems which were retained.

Boston / Grantham

Provided support and assistance to office manager of retail offices. Ensured accuracy of reconciliations and banking. Effective communication with sales and delivery departments to achieve maximum customer satisfaction. Credit control responsibilities including monitoring of bad debts and arrangement of new accounts. Managing a team of 6-10 staff ensuring correct staffing levels were maintained and company personnel policies were upheld. Provided 2nd line IT support. Acted as Office Manager for period providing Maternity cover.

Boston

Performed general administration duties at Head Office Of Retail Company. Dealt with Customer account queries, Credit checks, Banking, Reconciliations, Purchase Ledger.

A' Levels, History, Computer Science, Business Studies

8 Gcse'S