Simon Wilde Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Wedding photographer and Videographer for Moments Photography + Film *Myself and my partner travel the world to shoot in amazing locations*Learning Teacher for workshops*Photographer*Cinematic Videographer*Digital image/video editor*Website Editor/Developer*Social Media editor*Financial Officer*Digital Marketer

Marrickville, New South Wales, Australia

Sydney Area, Australia

I was a freelance photographer that catered to small to medium size photography jobs. In this position I would photograph and post process all images through imaging software such as Adobe Photoshop & Lightroom for publication or personal use. Photography jobs included;• Weddings• Newborn & Family• Fashion Runways & Nightclubs (2 Threads)• Interior Designs & Homes (Flaunt Marketing)• Editorial fashion shoots (ACP Magazine)• Red carpet & Corporate events (ACP Magazine, The Iconic, Norton Rose Fulbright, Blackmore’s, Brainwave)

Sydney Area, Australia

This team is responsible for post and pre-sales support for the Sales Teams. In this role I supported both Sales and Brand Strategy team members for day-to-day support both digitally and in print. My key tasks include: • Maintain and circulate grids for GQ Australia and Vogue Australia Magazine for each issue.• Processing daily expenses for the team.• Assisting with bespoke events, which includes assisting in timelines and creating creative briefs.• Tracking and maintaining the budget for Print magazines both monthly and bi-monthly to ensure advertising pages are above yield.• Create digital bookings for the sales team to circulate to their clients for potential advertisement.• Track all incoming advertising pages for to ensure magazine deadlines are met. • Liaise with all areas of the business including editorial, finance, project, sales, creative services to keep all key stakeholders informed.• Set-up all meetings for the team and external parties which can include catering, floral arrangements etc. • Tracking all sales bookings across each brand.• Developed content plan for owned social media channels

Sydney Area, Australia

This team is responsible for direct sales into NewsLIfeMedia magazines’ classified pages, and ad hoc digital direct sales. In this role I primarily look after day-to-day operations post-sales. My key tasks include: • Process of all team bookings post-sale – this requires immediate booking of client orders into Cybersell to ensure budget is aligned to forecast and client bookings are confirmed.• Set up of new clients into sales force to ensure they can be billed. This requires liaising with accounts for both new and existing clients to ensure all payments are up-to-date and the clients credit status is acceptable. • Customer liaison for all pre-payments by both phone and email for casual accounts.• Support across all titles with ad briefs and page layouts – communicating with both clients and pre-media to make certain creative and assets are sent to required specifications and by deadline, in order to ensure customer expectations are met.• Set-up and implementation of shared team spreadsheet with status of all client bookings, to assist with transparency of progress for the wider team and team manager.

Sydney Area, Australia

This role was responsible for all direct customer communications, troubleshooting and escalation for Taste Planner subscribers in order to maximise customer satisfaction, communicate updates and provide insights to product to inform the Taste Planner roadmap.• Coordination and implementation of customer service mailing system. This automated & reported on all customer communications and was key to ensuring timely replies to customer queries and to maximise customer satisfaction.• Personal replies via email and phone to troubleshoot and restore service for customers.• Facilitation of one-on-one refunds and payments for Taste Planner accounts.• Weekly reporting to wider stakeholders of key metrics with insights and product recommendation improvements with the goal of improving customer satisfaction. This also included ad hoc set up and management of customer surveys to gather key data required to prioritise the product roadmap.• Attending daily stand-up with the Taste Planner team to convey any customer feedback, issues, input and gather information on upcoming work to communicate to customers as required.

Sydney Area, Australia

Promoter for Marquee Nightclub, Sydney. Winner of the best club in Australia 2012/2013

Sydney Area, Australia

The IT Service Desk serviced approximately 12,000 customers. As team leader, I managed up to 8 full-time and contracting staff (across Sydney & Perth), and ensured our team met the customer service KPIs for performance in the company. In this role I liaised with project management, infrastructure, second/third level support and third parties required to maintain and improve our systems (including Telstra and Optus), as well as partner company St. George Bank in order to fulfil my KPIs and day-to-day duties. KPIs and Duties • Maintain and exceed SLAs; this also included regular liaison with senior management to amend and improve these as required• Drive customer service improvement strategy (via ongoing use of statistics and insights)• Management and support of staff and contractors • New hiring and interviewing as required• Liaison with other BT Departments to drive customer advocacy • Maintain key working relationships with internal IT departments and third parties• Prepare daily, weekly and monthly customer satisfaction reports circulated to senior technology managers and presented monthly• Creation of individual and team reports based on data analysis from internal tools (circulated to management and team members as required)• Responsibility for addressing and resolving customer complaints and issue escalation

Sydney, Australia

• Adhere to management and team SLAs for customer service• Meet or exceed individual and team KPIs• Receipt & resolution of inbound customer IT issues, escalating and prioritising as required• Attendance at team and senior meetings with input and updates as required