Simon Jones Email & Phone Number

Hatfield, England, United Kingdom

Midlands

Reporting into the UK Event Services Director, the Regional Event Manager manages the UK Engineering Event Services operation for their Region and is accountable for the SLA and outcomes of Event Services, customer satisfaction and the employee engagement for their team.

Chesterfield

Initially recruited to manage contract and commercial governance and reporting into the Service Director, currently has ultimate responsibility for managing the BAU operations of one of Computacenter’s top-3 accounts with services including Service Desk, Remote Desktop, Major Incident, Problem Management, Managed Print, Field Engineering, Hardware and Software Asset Management and Security.Key responsibilities:- Responsibility for delivering contracted services in line with 74 service creditable SLAs and KPIs- Accountable for the delivery of service across 26 individual service lines including a large (80+) FTE Service Desk in South Africa- Managing the activities associated with bringing projects and additional services into live support to include service impact assessment and contract change processes- Ownership of multiple governance activities around Continual Service Improvement, Risk Management, Service Level Management and Service Reporting- Leadership of 5 Service Managers and multiple analysts

Uk

To focus the organisation towards a proactive approach to service management, knowing which customers, services and teams are under-performing in advance of problems arising. Creation of service improvement plans to deliver service excellence across 20+ KPIs and 100’s of customers

Uk

Significantly improve the service delivered to a key internal client to ensure contract renewal.Quote from the senior customer - "Simon has made a real difference to the perception of IT Services in our organisation in a short while so I am glad his new role will still have an over-arching influence"

Management of 7 geographically dispersed Service Desks, 5 large 2nd line support teams and Major Incident Management. Deliver support for 200+ customers across all market sectors.

Overall accountability for the end to end managed service delivered to the FTSE 100 credit data company, Experian PLC.

Responsible for delivering all aspects of the service in relation to the 10,000 desktop PCs and 5,000 laptops in use across O2’s many call centres and administrative centres.

Was responsible for multiple Operations departments across the UK focused on alert monitoring and service restoration