Simon Simpson Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Various high profile program leadership roles for the CBA account, including:► Negotiated a multi-million dollar deal servicing 30,000+ calls/month resulting in a 5 year contract extension ► Lead migration of 200+ roles from Australia to the Philippines over 11 waves/months while maintaining service levels► Lead the insourcing of CBA’s Midrange and Active Directory service catalogues ► Lead the onboarding of CBA Finance Platform business resulting in the creation of three agile… Show more Various high profile program leadership roles for the CBA account, including:► Negotiated a multi-million dollar deal servicing 30,000+ calls/month resulting in a 5 year contract extension ► Lead migration of 200+ roles from Australia to the Philippines over 11 waves/months while maintaining service levels► Lead the insourcing of CBA’s Midrange and Active Directory service catalogues ► Lead the onboarding of CBA Finance Platform business resulting in the creation of three agile delivery squads, a continuous operations support team, an enhanced offshore operating model and knowledge transfer for ~30 new team members, template design, documentation review)► Various user experience improvement initiatives including device refresh, SOE optimisation and application packaging► Management of contractual compliance requirements of insourcing and outsourcing programs (eg governance setup and execution, SLA implementation, technical document review and approval, artefact production to trigger milestone payments and satisfy other mandatory contractual requirements)► PMO set up and management of multi-million dollar portfolio of end user experience projectsDesigned and implemented two values-based cultural transformation programs across multiple streams, geographies & national cultures that supported five- and four-year contract extensions of DXC’s two largest accounts in the Asia Pacific Show less

Sydney, Australia

► Provision of data-led strategic advice and support to align branding and sales approaches with go to market strategy resulting in increase in sales of greater than 60% in one year► Introduced operational processes to support the business through significant growth, including implementation of cloud based accounting software and streamlining invoicing and expense processes► Direct selling to individuals

Sydney, Australia

Program management across strategic and high visibility initiatives for HPE's largest account in the Asia Pacific region – one of Australia’s Big Four banks, including:► Offshoring for a 50,000 customer service desk► Whole of business operating model review► Meeting room productivity pilot for up to 1,500 meeting rooms

Sydney, Australia

Responsibilities:Strategic execution and operational support to the CEO on various initiatives, including: ► Management of firmwide profit protection project during market downturn ► Realignment of the firm go to market structure in line with global strategy ► Interface with internal senior leadership on various issues to achieve strategic goals such as partner remuneration targets, firmwide people program implementation, financial management. ► Coordination… Show more Responsibilities:Strategic execution and operational support to the CEO on various initiatives, including: ► Management of firmwide profit protection project during market downturn ► Realignment of the firm go to market structure in line with global strategy ► Interface with internal senior leadership on various issues to achieve strategic goals such as partner remuneration targets, firmwide people program implementation, financial management. ► Coordination of internal and external stakeholders to redesign floor plates of new premises to meet firm constraints and business objectives resulting in significant savings ► Secretariat for executive committees, coordination of firmwide reporting, drafting communicationsAchievements: ► Realised significant savings in client serving support function cost from profit protection project► Diversity & Inclusiveness: devised and implemented target setting and reporting to support increase of female partners over a three year period► Financial performance reporting: supported the CEO to develop a consistent and focused executive financial reporting solution► All staff town hall roadshow: coordination and oversight of content and logistics for meetings with more than 5,000 people at nine locations across Oceania Show less

Sydney, Australia

Responsibilities:► Development and management of a multi-year transformation program that included: - Offshoring – scoping, planning, execution - Development and implementation of workflow systems - Onshore process reviews and standardisation, team centralisation - Operational team management (~45 people) - Performance management and recruitment► Project management of the budgeting and planning cycle Achievements: ► Reduction of… Show more Responsibilities:► Development and management of a multi-year transformation program that included: - Offshoring – scoping, planning, execution - Development and implementation of workflow systems - Onshore process reviews and standardisation, team centralisation - Operational team management (~45 people) - Performance management and recruitment► Project management of the budgeting and planning cycle Achievements: ► Reduction of onshore headcount from ~140 to ~100; net savings ~$2M annually► Finance implementation of global risk management system impacting ~4,700 staff, including business process design, formation of a new centralised support team with onshore and offshore members► Strategic review of accounts receivable team including restructure, redesign of business processes, systems enhancements to increase efficiency, active performance management of underperformers, resulting in steady cashflow through GFC, increased morale, reduction in staff turnover Show less

Management of two programs of work related to the introduction of compulsory employer-paid superannuation into New Zealand for Tower, one of the top Investment and Superannuation providers in New Zealand.

Management and oversight of the customer services, finance, billing, collections, enquiries operations.

Design, implementation and managment oversight of a large number of systems and process changes designed to provide greater risk management.

Provide technical and operational oversight and guidance to 24 of the 50 individual projects set up to effectively support the airline through the implementation of the GST in Australia.

Mba, Business Administration And Management, General

Bachelor Of Commerce, Business/Commerce, General