Simon Sparrow Email & Phone Number

Wantage, GB

Uxbridge - Global

• Accountable for delivering a portfolio of projects, latterly across Global Commercial Excellence using Salesforce, initially across developing markets.
• Cloud, Processing and Storage Program Manager for Global Outsourcing programme
• Delivered changes to support business transition for Europe to Limited Risk Distributer model
• Led Portfolio delivery team of six internationally located project Managers

Uxbridge

• Established organisational focus and developed relationship with European board for the IT function.
• Roadmap established of European transformation programmes for the channels business
• Provided transparent reporting of status, progress and issues for projects and changes
• Aligned delivery functions – escalating and helping resolve issues in a timely manner
• Managed IT cost base; specifically developed a roadmap for cost reduction in liaison with Global Technology Towers based within the US

Uxbridge - Europe And Developing Markets

• Established and managed the Programme Office within the Eastern Hemisphere IM Organisation.
• Established line of sight to a portfolio of 50+ projects with benefits of $26m
• Instituted reporting and continuous improvement for project portfolio
• Acted as change agent, facilitating delivery with Project Managers and Sponsors
• Developed and deployed a service oriented approach to PMO activities
• Participated in Global PMO initiatives to standardise delivery

Uxbridge - Pan European

• MPS for channels was a new product offered through the reseller network.
• Brought together resources across the Customer Service Organisation to enable product launch.
• Key member of launch team establishing Xerox XPPS and XPS Managed Print Service offerings as the lead offerings in their class across Europe

Uxbridge - Pan European

• Led Programmes in the European Call centre; German, Austrian and Swiss field services organisations - working as an agent of change for the European Service Director.
• Led change to new outsourcing model in field serviceo Germany €45mo Austriao Switzerlando Italy
• Developed a new call handling process, piloted in Germany and Switzerland

Uxbridge - European

• General analysis of the Xerox Europe P&L together with development of the Xerox Europe finance business efficiency roadmap.
• Introduced benchmarking and best practice sharing in order to develop a pipeline of efficiency projects across Xerox Europe
• Led definition and monitoring of cost reduction projects run in country and centre. Over 200 projects delivering $40m of savings into the P&L.
• Review and recommendation of Finance outsourcing strategy, e.g. “Best Shoring”

• Worked as Black Belt within the Customer Admin (collections) finance community, both as an agent of change and a champion of the Xerox Lean Six Sigma DMAIC/DMEDI processes.
• Provided overall support to receivables organisations across Europe, helping them to achieve record DSO performance through best practice sharing
• Delivered collections projects in UK, Italy and Dublin shared services centre – leasing direct debit uptake taken from 50 to 85% of all contracts
• Completed seven weeks training in Xerox Lean Six Sigma

• Supported the implementation of the European Office strategy while leading the development of European IM strategy. Process responsibility for ensuring the coherence of the European business model and its supporting.
• Support to the Office implementation in Europe co-ordinating resources from the European Solutions Group
• Ensured the coherence of the proposed processes and systems to deliver an overall competitive infrastructure for Xerox Europe
• Led for development of the Strategy contract - three year IT strategy for Xerox Europe (recurring and investment costs)

Uxbridge - UK Wide

• Reported to the UK Finance Director performing the CIO roll with responsibility for all IT operations and development. Line responsibility for thirty-two direct staff, facilities management team of 120 and eighty.
• Winner of the MD's award for business excellence supporting Operation Turnaround in 2001. Reduction of UK IM budget by 60% in two years while retaining service levels.
• Substantial improvements in operational stability of legacy systems
• Deployment of mobile working technology to field sales

Capm, Project Management

Xerox Lean Six Sigma Black Belt

Applied Physics Degree; Upper Second, Bsc Honours

Four A Levels And 10 O Levels