Simon Kent Email & Phone Number

Royal Wootton Bassett, Gb

United Kingdom

Swindon, United Kingdom

Quantum Twenty One Ltd is the holding company of multiple brands, namely:Quantum Twenty One Publishing Healthy MoneyQuantum Twenty One LtdThe focus of the company is Transformation: Personal, Business and Digital.As founder and co-owner, my life partner, Claire, and I have navigated life and professional careers covering many experiences and disciplines. Claire is a life coach who brings her wealth of experience of multi million £ projects in the City of London to her core brand Healthy Money, where she teaches and coaches others about their relationship with money. Using her proprietary methods combining Mindset, Management and Manifestation, she helps individuals create an enriched connection with personal finance. I am a former company director and vice president who after starting Quantum Twenty One Ltd in 2019, then experienced a life changing haemorrhagic stroke in 2021. This event dramatically altered my career trajectory and now I am an author and transformation expert calling upon my in-depth and profound experiences both pre and post stroke to help other individuals and businesses navigate change and transformation.

Remote

Design, configuration and continual improvement consultancy for customers of the Cherwell Service Management / Cherwell Core Platform.

Royal Wootton Bassett, England, United Kingdom

United Kingdom

Unapologetic.Pro (www.unapologetic.pro) is an online education institute founded and run on the values of individuals mastering their true authentic selves that can optionally transcend the layers of self-mastery; authentic life-mastery; authentic mission and purpose; creating an authentic business and being an authentic boss and leader; creating and expanding wealth for good; creating a positive legacy and postive impact on the the planet. We call this: Self; Life; Mission; Biz; Growth; Planet.

Royal Wootton Bassett, England, United Kingdom

United Kingdom

BRM Institute Global Ambassadors expand the global BRM community across nations and industries alike by driving awareness and adoption of business relationship management and accelerating the path to BRM professional success.

Swindon, United Kingdom

Led the sales and innovation arm of Sollertis (a leading partner of Cherwell Software) building innovative software solutions on/for Cherwell Software Platform. Achieved industry recognition for pioneering solution for strategic relationship and value management. Led Sales and Solution Consulting, attracting several multi-year contracts and the first sale of ComAround Knowledge in the UK market.

Various

Invited core member representing the software vendor perspective for the SDI Certification Standards review and update 2015. The core team comprising 10 individuals from across the IT Service Management industry.The updates standards can be reviewed here:http://servicedeskinstitute.com/best-practice-standards/service-desk-standards/

Global

Built and led the Solution Consulting, Customer Success, Professional Services, Customer Support, Learning Services and Customer Experience departments for Cherwell Software’s footprint in UK and US Headquarters with teams totalling 140+ staff. Responsible for all customer retention, experience and license growth (in conjunction with Sales). Achieved 98.4% ARR ($20M) across 1000+ global customers. Reporting to the CEO and a member of the core leadership team, I was responsible for the definition and execution of the global customer experience strategy incorporating Services (PSO Consulting, Learning Services), Support Services, Customer Experience (Relations) & Customer Success.

Head of Technical Business Services EMEA defines the following:Overall Customer Experience Strategy EMEAAll aspects of the Technical Business Services activities and business models are driven by a overarching Customer Experience strategy that lies at the heart of every customer interaction.Head of Solution Consultants EMEASolution Consultants (Pre-Sales Engineers) are a critical component in the sales cycle for direct and partner based sales providing services for RFP/ITT support, Proof of Concepts, Deep Dives, Software Evaluations and Partner SC Training Head of Professional Service Organisation EMEA (Consulting and Training Services)PSO Consultants and Trainers provide the Cherwell training and implementation services working with customers to realise the benefits and successes from the Cherwell Service Management software.Head of Service Desk and Support Operation EMEAThe UK Service Desk provides essential product support services to customers and EMEA partners delivering outstanding incident, request and supplementary services to ensure customers and partners are always able to succeed with the Cherwell Service Management software. Head of Customer Success EMEACustomer Success is the single reason why Cherwell exists at all. Customer Success works alongside Account Management to ensure customers are realising every possible and potential benefit from the Cherwell Service Management software. Head of Customer Relations EMEAThe voice of the customer are the Customer Relations team - providing essential services and measuring the effectiveness of the moments of truth and hot spots from every customer interaction. Customer Relations drive the Customer Reference programme and Software Renewals processes and overall customer care.Technology and Product EvangelistSelf Management, Innovation Promotion and Inverted Pyramid Management describe my approach and style that makes this diverse scope of responsibilities possible and successful.

Independent consultant and BPM software developer specialising in the field of IT Service Management and Business Process Management.Product Development - responsible for research and development of Project Management module within marketing leading IT Service Management software tool utilising Metastorm BPM. The eProject module within e-Service Desk is aligned to Prince2 guidelines. The entire design, software development, business intelligence reporting and user guide documentation was completed by Sermansys and was completed on time on and in budget delivering a new product capability within the e-Service Desk product suite. Working with the UK's largest supermarket retailer (Tesco) defining Access Management and Request Fulfilment within a market leading IT Service Management software framework.Responsible for product testing and documentation of market leading IT Service Management software used globally across all market sectors.Developing new opportunities for marketing leading IT Service Management, Customer Service and CRM software tools in Australia and NZ regions.Product Development - development of software risk management and change assessment framework for market leading IT Service Management software utilsing Metastorm Provision.ITSM Software Installation Consutlancy - working with numerous clients supporting their implementation of market leading IT Service Management and Customer Service software.SQL Server Reporting Services Workshops / On site Training - provide SSRS training for numerous clients.

Co-founder, co-owner and responsible for Customer Service direction and strategy...from start-up to $5M+ IT Service Management software company with 40 employees and esteemed clients including:MicrosoftBBC WorldwideTesco European Court of Human RightAdmiral Insuranceand many more across USA, UK, Europe, Africa and ScandinaviaResponsible for the initial POC and design of e-Service Desk built upon the Metastorm (OpenText) Business Process Management platform. The first vendor to blend BPM and ITSM into a visual process lifecycle along with Personalised Shopping Cart self service portals.Amicable exit after 11 years to pursue new opportunities and interests.

PSO Team Leader and Senior Consultant at Frontrange (formerly Bendata) installing and implementing the flagship IT Service Management software, HEAT.

Provided first and second line support to customers using IBM VM Tools developed by Relay Technology

Provided end user computing support for business users using IBM Mainframe based end user tools - ADRS, APL, REXX

Oil and Gas equipment and heavy tooling industry. Computer Operator within IBM VM and MVS mainframe environments.