Simon Klemm Email & Phone Number

Berlin, DE

Berlin, Germany

Berlin, Germany

In this position, I was responsible for automating and designing dashboards, customer compensation strategy, and customer service improvements through statistical analysis and experimentation to cut defective product costs, improve customer satisfaction, and simplify and boost data structures within the business.

Berlin, Deutschland

As Training and Quality Manager, I oversaw the outsourcer training, materials, and quality programs for over 300 customer service and content moderation agents to boost customer satisfaction, drive down fraudulent agent activity, and maximize agent productivity.I was also the main data analyst for customer service teams.

Berlin Area, Germany

As CS Operations Manager, I recruited and managed the European customer service teams of 12 agents in 4 languages to slash outsourcing costs by 35%, keep reply times stable, and reduce customer policy abuse by 20%.I also started to train as data analyst in July 2019.

Berlin Und Umgebung, Deutschland

As team lead, I oversaw onboarding efficiency increases by 70%, reducing customer churn by 20%, and increasing adoption of mobile payments. I also was instrumental in setting up the salesforce environment and analytics for the customer service teams.

Berlin Und Umgebung, Deutschland

As Customer Success Manager, I was responsible for the onboarding of 100-150 new customers monthly, post-purchase upselling, and setting up mobile payment options.

Melbourne Und Umgebung, Australien

Berlin Area, Germany

Berlin Und Umgebung, Deutschland

Theoretical Mathmatics & Philosophy

Data Scientist