Simon Klemm

Simon Klemm Email and Phone Number

Senior Customer Success Manager and Product Manager (Hybrid) @ Polyteia
Berlin, DE
Simon Klemm's Location
Berlin, Berlin, Germany, Germany
Simon Klemm's Contact Details

Simon Klemm work email

Simon Klemm personal email

n/a
About Simon Klemm

Highly skilled Senior Data Analyst with over three years of experience in data analytics and nine years in tech and hospitality roles, with a strong background in mathematics and a big appetite to solve real-world problems, who can quickly identify trends and patterns all while collaborating globally with engineers and stakeholders across the business.A self-starter who contributed to $650k in annual product cost savings through developing new KPIs, a $20k reduction in monthly customer compensation via experimentation, and a boost of data accuracy to 95% by completely remodeling the existing data architecture.

Simon Klemm's Current Company Details
Polyteia

Polyteia

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Senior Customer Success Manager and Product Manager (Hybrid)
Berlin, DE
Website:
polyteia.org
Employees:
18
Simon Klemm Work Experience Details
  • Polyteia
    Senior Customer Success Manager And Product Manager (Hybrid)
    Polyteia
    Berlin, De
    View
  • Polyteia
    Senior Customer Success Manager
    Polyteia Apr 2024 - Present
    Berlin, Germany
    View
  • Redbubble
    Customer Service Insights & Analytics Manager
    Redbubble Feb 2022 - Jun 2023
    Berlin, Germany
    In this position, I was responsible for automating and designing dashboards, customer compensation strategy, and customer service improvements through statistical analysis and experimentation to cut defective product costs, improve customer satisfaction, and simplify and boost data structures within the business.
    View
  • Redbubble
    Customer Service Training & Quality Manager, Data Analyst
    Redbubble Oct 2020 - Feb 2022
    Berlin, Deutschland
    As Training and Quality Manager, I oversaw the outsourcer training, materials, and quality programs for over 300 customer service and content moderation agents to boost customer satisfaction, drive down fraudulent agent activity, and maximize agent productivity.I was also the main data analyst for customer service teams.
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  • Redbubble
    Customer Service Operations Manager Europe, Data Trainee
    Redbubble Sep 2018 - Oct 2020
    Berlin Area, Germany
    As CS Operations Manager, I recruited and managed the European customer service teams of 12 agents in 4 languages to slash outsourcing costs by 35%, keep reply times stable, and reduce customer policy abuse by 20%.I also started to train as data analyst in July 2019.
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  • Orderbird Ag
    Team Lead Of Customer Success
    Orderbird Ag Jan 2018 - Aug 2018
    Berlin Und Umgebung, Deutschland
    As team lead, I oversaw onboarding efficiency increases by 70%, reducing customer churn by 20%, and increasing adoption of mobile payments. I also was instrumental in setting up the salesforce environment and analytics for the customer service teams.
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  • Orderbird Ag
    Customer Success Manager
    Orderbird Ag Aug 2016 - Dec 2017
    Berlin Und Umgebung, Deutschland
    As Customer Success Manager, I was responsible for the onboarding of 100-150 new customers monthly, post-purchase upselling, and setting up mobile payment options.
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  • Jimmy Watson'S Restaurant
    Restaurant Manager
    Jimmy Watson'S Restaurant Jan 2015 - Dec 2015
    Melbourne Und Umgebung, Australien
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  • The Ritz-Carlton Hotel Company, L.L.C. & Marriott International
    Berlin Sales Office Coordinator
    The Ritz-Carlton Hotel Company, L.L.C. & Marriott International Jun 2014 - Dec 2014
    Berlin Area, Germany
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  • The Ritz-Carlton Hotel Company L.L.C.
    Front Office Agent
    The Ritz-Carlton Hotel Company L.L.C. Jan 2014 - May 2014
    Berlin Und Umgebung, Deutschland
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  • The Ritz-Carlton Hotel Company L.L.C.
    Auszubildender Hotelfach
    The Ritz-Carlton Hotel Company L.L.C. Aug 2011 - Jan 2014
    View
  • Starbucks
    Barista
    Starbucks Jul 2007 - Aug 2011
    View

Simon Klemm Skills

Gastgewerbe Hospitality Hotelgewerbe Vertrieb Hospitality Management Hotels Hospitality Industry Restaurants Front Office Micros Customer Service Catering Customer Satisfaction Opera Sales Kundenzufriedenheit Frontoffice Kundendienst Customer Success Salesforce Start Ups Onboarding Food And Beverage Hotel Management Nps Reporting

Simon Klemm Education Details

Frequently Asked Questions about Simon Klemm

What company does Simon Klemm work for?

Simon Klemm works for Polyteia

What is Simon Klemm's role at the current company?

Simon Klemm's current role is Senior Customer Success Manager and Product Manager (Hybrid).

What is Simon Klemm's email address?

Simon Klemm's email address is si****@****ton.com

What schools did Simon Klemm attend?

Simon Klemm attended Technische Universität Berlin, Spiced Academy.

What skills is Simon Klemm known for?

Simon Klemm has skills like Gastgewerbe, Hospitality, Hotelgewerbe, Vertrieb, Hospitality Management, Hotels, Hospitality Industry, Restaurants, Front Office, Micros, Customer Service, Catering.

Who are Simon Klemm's colleagues?

Simon Klemm's colleagues are Lennard Scheibel, Shubham Kumar, Kira Bozso, Esra Eres, Claire Chéry, Florian Dexl, Marvin Klother.

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