Simon Kriss Email and Phone Number
Melbourne, VIC, AU
Simon Kriss's Location
Melbourne, Victoria, Australia, Australia
Simon Kriss's Contact Details
Simon Kriss work email
- Valid
- Valid
- Valid
- Valid
Simon Kriss personal email
n/a
Simon Kriss phone numbers
About Simon Kriss
I am a customer experience futurologist and thought leader who works with Company Boards and C-Suite Executives on innovation in their customer experience.In June 2023 I authored "The AI Empowered Customer Experience" available on Amazon (https://www.amazon.com.au/dp/B0C9SBNW3N).I am a divergent thinker who creates unique ideas in innovation.
Simon Kriss's Current Company Details
Simon Kriss Work Experience Details
-
Chief Executive OfficerSovereign Australia AiMelbourne, Vic, Au
-
Advisory Panel MemberKangaroo Llm Sep 2024 - Present -
Chief Ai OfficerSimonkriss.Ai Apr 2023 - Present -
Non Executive DirectorAuscontact Association Jun 2022 - Sep 2024Australia, Au -
Director, Innovation & GrowthSerco Dec 2020 - Apr 2023Hook, Hampshire, Gb -
Managing DirectorHomeward Bound Properties Apr 2019 - Apr 2023I have leveraged my ongoing love/fascination with the property industry to create a business that flips homes. Strategically buying, planning the level of renovation, organising and contracting trades and then placing the product in the market.
-
Non Executive DirectorTrentham And Districts Community Bank Jan 2021 - Feb 2023
-
Gm, Corporate DevelopmentGreen Distillation Technologies P/L Nov 2019 - Apr 2020Richmond, Victoria, AuGDT is a world-first approach to reclaiming end of life tyres. As a shareholder in his green-tech startup, I helped out for a few months with attracting investment and opening up international markets. -
Director, Non Voice ChannelsExpedia Group Mar 2018 - Apr 2019Seattle, Wa, UsAfter 18 months in my prior role (and based upon success with non voice for the Hotels.com brand). I was asked to step into a global role managing all new non-voice customer channels which covers Social (Facebook, Twitter, etc), Chatapps (Messenger, Line, Wechat, etc) and webchat. This role encompassed all of the Expedia brands across the globe.The first step of the role was to conduct a full analysis of our current capability and then create a unified global strategy of where we wanted to go and how we would get there. This strategy was then ratified and a significant business case developed and approved. 2019 is the year of execution for this strategy. -
Director New Customer Channels & ProductsHotels.Com Jun 2016 - Mar 2018Brought in to the Expedia Customer Operations Group to run customer operations across all of APAC with operational responsibility for all points of sale. This involved managing a large P&L and ensuring quality standards in our outsourced partners across the region. This role had a very matrix reporting structure that included leadership in London, Dallas an Seattle as well as peers in Sao Paulo, Japan and more.
-
Global Head Of Contact Centres (2Yr Contract Role)Cathay Pacific Airways Sep 2013 - Mar 2016Chek Lap Kok, HkI was brought into Cathay to examine the current contact centre infrastructure across the globe and create a strategy for enhancement with a view to supporting a growing airline through 2020 and beyond.In particular the strategy had to not only address locational, language and time-of-day, it must also support all media and customer preferences whilst balancing potential reward with capital required to execute.Once the strategy was complete I moved to building out the Business Case and then on to implementation. The result is the creation of 4 primary hubs across the world including a new one in Krakow, Poland (after extensive due diligence).Simultaneously I stepped into lead the management of these centres resulting in Call Abandon rates dropping from in excess of 50% down to just 3%. Revenues were significantly increased (by almost 50% in two of the major centres), Staff attrition rates dropped (in one centre from 24% per annum to just 14%) and Cust Satisfaction scores increased as well. -
Head Of Contact Centre Sales, Asia PacificHsbc Apr 2012 - Aug 2013London, GbI was brought in to HSBC to lead the design of sales models / tools / practices to enhance and extend retail banking sales made via the telephony channel - working alongside other sales channel heads.I was involved in the implementation of the global Target Operating Model (TOM) for inbound contact centres in Asia, and was instrumental in the creation of the outbound TOM.I developed detailed channel level reporting of sales activity across inbound, outbound and outsourced activity across all countries (at a product by product level). -
Head Of Telephone BankingUlster Bank Sep 2011 - Apr 2012Belfast, GbI was brought in from Hong Kong to set the bank-wide strategy for Telephone banking across all departments.This strategy then identified a number of initiatives which are currently being implemented, including the amalgamation of service & sales, removing excess call traffic from branches, rework how collections & recoveries handle call traffic and more. -
Programme Director - Asian Assets DivestitureRoyal Bank Of Scotland Group Aug 2009 - Aug 2011Gogarburn, GbAs well as leading the overall Execution Programme Office for this key divestiture, I was heavily involved in the Management presentations, Information memorandums and deal meetings.One of the largest divestitures in recent history, the programme covers all of the RBS Asian Retail and Commercial businesses as well as several of the Global Markets and Global Trade businesses, and involves multiple acquirers.The dimensions of the programme are: - 10 separate countries (Pakistan, India, Malaysia, China, Philippines, Vietnam, Hong Kong, Singapore, Indonesia & Taiwan)- 4.5 million clients and 190 branches- In excess of 13,000- ~€8 billion in AUA. -
Head Of Strategy & Planning - Contact Centres AsiaRoyal Bank Of Scotland Group Jun 2008 - Jul 2009Gogarburn, GbIn this role I was responsible for setting the overall strategy for contact centres across Asia. This resulted in a full plan of strategic and tactical programs which were validated by executve management.Some of the projects completed included the implementation of a 500 seat predictive dialler in Pakistan, the implementation of call recording for 400 seats in India and the complete build of a 30 seat contact centre (in 45 days) in China to comply with local regulator conditions aligned to the Olympics.This role was demised when the Group decided to divest the Asian retail assets.
-
OwnerSagatori Jul 2003 - Jun 2008Sagatori is a specialised Management Consulting firm based in Hong Kong and working across Asia.I conceptualised and launched Sagatori, building a stable of blue chip clients across the region and employing several senior consultants.I also developed most of the Intellectual Property of Sagatori including consulting-based business rating models, etc. The very popular THEM model is still used by several clients in China.
-
Head Of Crm, AsiaNovell Sep 1999 - Jul 2003Provo, Ut, UsThis role started with Cambridge Technology Partners prior to its acquisition by Novell. -
OwnerOf Eagles And Gesse Jan 1995 - Sep 1999My own call centre training and consulting company based in Melbourne, Australia.
-
Multiple Positions Within The NtcTelstra Jan 1992 - Jan 1995Sydney, Nsw, AuI held multiple roles with the National Telemarketing Centre. Starting out as a telemarketer I rose quickly through Team Leader and Manager before branching off into Stats & Reporting, Campign Management, and more.
Simon Kriss Skills
Strategy
Management Consulting
Management
Business Process Improvement
Contact Centers
Crm
Business Transformation
Outsourcing
Stakeholder Management
Call Centers
Change Management
Sales
Vendor Management
Banking
Offshoring
Business Strategy
Mergers And Acquisitions
Telecommunications
Wine Tasting
Project Delivery
Customer Experience
Business Analysis
Contact Center Management
Contact Center Operations
Leadership
Program Management
Contact Center Optimization
Customer Relationship Management
Negotiation
Contact Center Strategy
Contact Center Consulting
Risk Management
Business Process
Snowboarding
Financial Services
Governance
Relationship Management
It Strategy
'c' Level Presentation
Strategy Development
Program Execution
Power Utilities
Downhill Skiing
Retail Banking
Pmo
Team Leadership
Strategic Planning
Mergers
Project Management
Social Media
Simon Kriss Education Details
-
Australian Institute Of Company DirectorsRole Of The Chair -
Harvard Business SchoolDisruptive Innovation And Strategy
-
Australian Institute Of Company DirectorsCompany Directors Course
-
Oake Media Hong KongAdvanced Media & Crisis Communications
-
Australian Wine Research InstituteAdvanced Wine Appreciation Course (Invitation Only)
-
University Of MelbourneWine Technology & Viticulture
-
Adrenaline ConsultingPrince2
Frequently Asked Questions about Simon Kriss
What company does Simon Kriss work for?
Simon Kriss works for Sovereign Australia Ai
What is Simon Kriss's role at the current company?
Simon Kriss's current role is Chief Executive Officer.
What is Simon Kriss's email address?
Simon Kriss's email address is si****@****rco.com
What is Simon Kriss's direct phone number?
Simon Kriss's direct phone number is (800) 246*****
What schools did Simon Kriss attend?
Simon Kriss attended Australian Institute Of Company Directors, Harvard Business School, Australian Institute Of Company Directors, Oake Media Hong Kong, Australian Wine Research Institute, University Of Melbourne, Adrenaline Consulting.
What skills is Simon Kriss known for?
Simon Kriss has skills like Strategy, Management Consulting, Management, Business Process Improvement, Contact Centers, Crm, Business Transformation, Outsourcing, Stakeholder Management, Call Centers, Change Management, Sales.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial