Senior Business Analyst with International Diploma in Business Analysis. Also has PRINCE2 Practitioner and MSP qualifications. A dedicated IT professional and consultant with over 20 years’ experience in the industry. Superb business analyst who is expert at requirements gathering in a host of different sectors, an excellent communicator at all levels, customer-focussed and professional at all times, team player with a “can do” attitude, someone who aims to work hard, deliver above people's expectations and look ahead for answers to problems and questions that haven't even been asked yet!Expert at operating as a link between the Business and IT development, helping the organisation to work more efficiently and process it's business effectively.Has previously worked in Pre Sales for hardware and software providers, installing applications and systems in a wide range of different sectors.Currently also volunteering for a national disability charity on their email helpline.Specialties: Project Management, Business Analysis, Online Portals, Mobile Applications, CRM systems, Contact Centre, Case Management systems, refuse collection systems, requirements gathering, user workshops, user interface design, channel shifting, disability and accessibility, software installation and configuration, information provision, online forms, software training, access technology (magnification software), Access to Work, disability assessments, reasonable adjustments, disability awareness
Listed skills include Business Analysis, Project Management, Change Management, Management, and 14 others.