Simon Lamers Email & Phone Number

Netherlands

Wij helpen klantgerichte leiders hun impact te vergroten!www.d-gm.nl

Central America & The Balkans

Discovering other cultures with a rich history and meeting people in Central America & the Balkans. Being in nature, hiking and surfing while reflecting on and enjoying life.

The Hague, South Holland, Netherlands

- Talent Management program for Non-Life talents- Interim Sales Management & Strategy for the Non-Life P&C sales team- Start-up & Lead Sales/Marketing @ LifeCheck

The Hague, South Holland, Netherlands

Leading two units: Digital (30 FTE) & Advice (28 FTE)Digital responsibility: Vision, Strategy & Policy for all Customer Interaction platforms such as aegon.nl, Mijn Aegon app and AIP (Aegon Intermediary Portal)Aegon Advice responsibility: P&L responsible for a unit of Financial Advisors. 300.000 customers with an annual revenue of +/- 4MioReport to the COO of Aegon NL

The Hague, South Holland, Netherlands

Responsibilities entailed:- Sales responsible for the online B2C sales for Mortgages, Bank & P&C of Aegon NL- Sales responsible for the B2B intermediary sales of +/- 3000 intermediary accounts- Set up & lead the digital transformation for all intermediaries (which did 80% of the Aegon NL business)I managed two teams consisting of:- 12 FTE (digital) marketeers, content managers & transformation managers- 9 FTE (desk) accountmanagersMain actions:- Create a vision & strategy to lead the digital transformation of our intermediairies- Lead & Implement the digital transformation. - Set-up a structure of virtual teams Aegon NL wide with the same strategy, goal and set of KPI's (consisting of IT, service desks, sales, marketing & communicatoin) to increase implementation power and through that speed of realizing our goals- Insourced B2C digital marketing activities by building the internal landscape (GTM + GMP) and attracting young talent to build this skill within Aegon NL for the long termResults:- Explosive growth of digitalization (>1000%) of our intermediairies- >1 Mio recurring costs saved because of this digitalization growth- Turn around of NPS on digital services by intermediairies from negative to highly positive, which was validated by winning the 'Gouden Spreekbuis' for digital services in 2019- Cost savings & becoming in control again of our own online data & processes

The Hague & Leeuwarden

Sales responsible for +/- 2500 accounts (intermediairies) which did business for all Aegon NL units.Managed a team consisting of 12FTE Desk AccountmanagersMain actions:- Changed the way of working from 'gut feeling' based to fact-based- Changed the way of working into a structrued and (automatically) trigger based way- Added webbased video calling to the communication mix- Guided and trained the team members towards becoming a team which was self managingResults:- Intermediairy NPS increase by +8- Sales increase by 29%- Self Managing team- Way of working became a best practice in Sales and eventually was copied to other Account Management teams

The Hague, South Holland, Netherlands

Management Talent Development Program. 4 assignments during 2 years. During the program received coaching on- and off the job, next to which I also followed several training modules (PRINCE 2, Personal effectivity, Communication styles)1st assignment @ Aegon PPI (Aegon Cappital nowadays), responsible for:- Redefigning the sales proces & implementing a sales CRM system to increase the conversion rates- Set-up and managing internal SLA's with other legal entities within Aegon NL- Introducing a new (digital) communication mix for contact with intermediaries (e.g. first ever webinar for Aegon NL)2nd assignment: Teamleader of the Aegon Bank Customerservice department, responsible for:- Daily management of 15FTE customer service agents in a time of high influx of questions by customers due to a recent front & backend migration of the bank- Set-up and implementation of several strategic projects to decrease volume & increase NPS (together with the Manager of the department)3rd assignment at Aegon Religare in Mumbai, responsible for:- Launching India's first ever online platform exclusively focussed on women (Woowle)- Optimization of the online sales funnel 4th assignment, Project Manager as part of a larger change programma (way of work, powered by a new CRM system), responsible for:- Training 1400 internal FTE from a technical & business perspective to be ready for the company wide new way of working

Amsterdam, North Holland, Netherlands

Two different sock-designs to symbolize the confusing state of mind Alzheimer patients struggle with on a daily basis. Profit of Alzheimer SOCKS is fully donated to research at the VUmc Alzheimer Center in Amsterdam. Main responsibilities: creation & sales. Get your latest pair and support a good cause: www.alzheimersocks.nl

Master Of Arts - Ma, European Public Affairs, 7,5

Internship @ Boer & Croon (communications) during the last months of the studies. Research in the Dutch energy sector

Bachelor Of Arts - Ba, Arts & Culture

Specialisation in Political Culture