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@toob.co.uk
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Simon Legg is listed as Customer Experience Strategist & Leader. Delivers CE strategies & operations that optimise the customer journey & lifecycle across all touchpoints. Multi-stakeholder trust-builder who forms & leads exceptional teams. at toob, a company with 55 employees, based in Thatcham, England, United Kingdom. AeroLeads shows a work email signal at toob.co.uk and a matched LinkedIn profile for Simon Legg.
Simon Legg previously worked as Senior Customer Experience Manager at Toob and Customer Experience Manager at Toob Ltd. Simon Legg holds 2.1, Computing And Accountancy Joint Honours from University Of Glamorgan.
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AeroLeads found 1 current-domain work email signal for Simon Legg. Compare company email patterns before reaching out.
I have a history of success in creating and implementing customer experience strategies, designing seamless customer journeys and building operations that attract and retain customers while reducing costs and inefficiencies. I conduct qualitative and quantitative research and use data-driven insights to understand my customers so that I can transform customer contacts into memorable interactions that generate satisfaction, loyalty and brand advocacy. I am adept at simplifying processes, developing customer communications and driving continuous improvements that benefit customers and the business.It is not possible to deliver this without a fantastic team. I am motivated by forming, leading, and developing teams to be independent, questioning, and realise their potential. I strive to achieve exacting standards, enjoy taking on new challenges, and collaborate with teams and partners to provide exceptional customer experiences.
Listed skills include Customer Experience, Business Strategy, 6 Sigma, Cross Functional Team Leadership, and 18 others.
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A career timeline built from the work history available for this profile.
Portsmouth, England, United Kingdom
I am accountable for customer experience, customer operations, and customer service, leading over 70 colleagues in the UK and Egypt. I have continued to evolve the operations and strategy during rapid growth. Highlights include establishing an offshore web chat capability and managing a UK contact centre from concept to delivery. I am particularly proud of.
Portsmouth, United Kingdom
I had the opportunity to design the customer experience vision, strategy, culture, and Target Operating Model for a startup. I recognised that the in-home experience delivered by a 3rd party would be vital to customer perception. I worked with our partner to create an outstanding customer experience that was a key enabler for growth and expansion.
Newbury, England, United Kingdom
I led the CE strategy for a multi-million-pound transformation programme to launch a new broadband product. I designed customer interactions that differentiated Vodafone from its competitors and existing internal products and achieved an NPS 8% higher than Vodafone's existing broadband offering.
Newbury, England, United Kingdom
I designed and delivered the operating and support models for a complex, multi-product new service, building relationships with senior stakeholders to drive on-time, quality and on-budget delivery.
Bracknell
Process architect leading workstream at client site designing and delivering operating model, customer journeys and business processes to support the development of a new commercial proposition to target customer base.
Newbury
Contract Role - Accountable for delivery of operating model and associated process to support new quad play proposition.Success included; Defining end-to-end operating and support models for the new quad play Broadband, Home Phone and TV service and built strong and successful working relationships with senior business stakeholders to ensure timely.
Southampton, England, United Kingdom
I led a process and change team on a £70m operational transformation programme, leading a team to redesign business processes and organisation structures across a mixed retail estate. Establishingstakeholder engagement, building consensus for change and coaching a community of site-based change leaders was instrumental to success.
Newbury, England, United Kingdom
As an internal consultant, I led complex change projects, including redesigning customer processes and customer journeys. Delivered multi-million pounds of opex saving via projects across various business areas. - Led project designing multi-channel customer experience vision for the ‘buy’ and ‘leave’ customer journeys, achieving 15% reduction in time to.
Newbury, England, United Kingdom
Project Manager (Prince2 and MSP Practitioner)Responsible for the delivery of large scale technology and business projects following PRINCE2 methodology. Role involved significant 3rd party management and internal negotiation to secure resources and funding up to £2m.
Lead analyst on change and it projects. Line managed a team of BA’s to deliver business and technical requirements whilst also supporting system and end user testing. - Led requirements workstream on a UK wide Oracle ERP Implementation - Successfully delivered business requirements workstream on multi site finance system integration project
Other employees you can reach at toob.co.uk. View company contacts for 55 employees →
Tara Davies
Colleague at ToobWaterlooville, England, United Kingdom, United Kingdom
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RC
Ross C.
Colleague at ToobGreater Bournemouth Area, United Kingdom
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MP
Michal Pacek
Colleague at ToobGreater Bournemouth Area, United Kingdom
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KS
Kirsty Smith
Colleague at ToobKingsclere, England, United Kingdom, United Kingdom
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RS
Robert Sirman
Colleague at ToobGreater Guildford Area, United Kingdom, United Kingdom
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KB
Katie Brooks
Colleague at ToobPortsmouth, England, United Kingdom, United Kingdom
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VK
Viktoria Karpati
Colleague at ToobPortsmouth, England, United Kingdom, United Kingdom
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ET
Ellie Townsend
Colleague at ToobHedge End, England, United Kingdom, United Kingdom
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TL
Toi L.
Colleague at ToobUnited States, United States
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MB
Matthew Bulpitt
Colleague at ToobFerndown, England, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Simon Legg works for toob.
Simon Legg is listed as Customer Experience Strategist & Leader. Delivers CE strategies & operations that optimise the customer journey & lifecycle across all touchpoints. Multi-stakeholder trust-builder who forms & leads exceptional teams. at toob.
AeroLeads has found 1 work email signal at @toob.co.uk for Simon Legg at toob.
Simon Legg is based in Thatcham, England, United Kingdom while working with toob.
Simon Legg has worked for Toob, Toob Ltd, Vodafone, Ricoh Uk, and Vodafone Uk.
Simon Legg's colleagues at toob include Tara Davies, Ross C., Michal Pacek, Kirsty Smith, and Robert Sirman.
You can use AeroLeads to view verified contact signals for Simon Legg at toob, including work email, phone, and LinkedIn data when available.
Simon Legg holds 2.1, Computing And Accountancy Joint Honours from University Of Glamorgan.
Simon Legg is listed with skills including Customer Experience, Business Strategy, 6 Sigma, Cross Functional Team Leadership, Change Management, Influential, Negotiation, and Business Process Improvement.
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