Simon Levy Email & Phone Number

Florida, United States

Managed day-to-day operations of billing and EDI processing systems for all transactions with 60+ utilities within the northeast USA covering accounts receivable, retail billing, customer care activities, system access and problem solving, mass updates, and ad-hoc data and reports. Acted as liaison and held strategic relations with business user community, application vendors, third party vendors, and the application support organization.Spearheaded operational troubleshooting for system issues, bugs, and fixes and implemented processes and controls to ensure 100% accuracy in daily processing and billing.Assisted support teams to resolve EDI issues with third party vendors, handled system rejections, and ensured data integrity and accuracy primarily for invoicing, enrollment, and rates.Supported marketing, collections, operations, and finance departments; created reports, data analysis, and automated manual operations to increase productivity and reduce costs; and developed ad-hoc reports for all departments pulling data using SQL.Collaborated with the legal department; created monthly, quarterly, and yearly reports to file with different state commissions and requirements.Played key role in implementation of billing system upgrade testing all scenarios to ensure work efficiency and improve process productivity; performed user and integration testing for application upgrades; and ran various queries on billing application data to validate interfaces were operating properly and data content was accurate.Developed functional and technical business requirements, completed testing of modifications to systems and interfaces and supported users in various phases of the System Development Life Cycle.

Led proof of concept initiatives for financial and utility organizations in the business analytics field that drove rethinking and transforming business strategy, culture, and organization making data enable productivity.Analyzed large complex data sets and performed ad-hoc analysis and data manipulation to help stakeholders make informed business decisions with clear strategies and measurable bottom-line impact.Embedded data analytics as a core capability in the organization used to detect pain points, design solutions, and enable decision making.

South Beach, Florida, United States

Produced fundamental product trending analysis and ad-hoc reporting to support and advance strategic business decisions and recommendations that improved business revenue performance.Audited affiliate payouts and managed database reconciliations among five different platforms.Reviewed credit card transactions to search for fraudulent trends to mitigate disputes and save money.

Miami Lakes, Fl

Documented processes for weekly and monthly reporting to executives. Analyzed subscriber database to ensure that complete records were maintained as established by USAC and FCC. Performed audits to satisfy compliance of the supportive qualification and verification of documents as required.

Fort Lauderdale, Florida, United States

Coached high performance team overseas; executed multiple projects simultaneously in response to numerous acquisitions; performed due diligence; completed complex 300,000 customers billing migration; implemented electronic bill presentment and payment systems to maximize productivity and customer service levels; and ran test cases to comply with Sarbanes-Oxley and information security for billing system.

Supervised operations and billing system, switch access system, and electronic bill payment and process (EBPP); transferred successful Puerto Rico base to off-net carrier, 15,000+ phone lines, achieving significant savings; oversaw IT issues for office relocation, including desktop, router and switch installations.

Supported Puerto Rico business base, collaborated with vendor to add local billing functionality to system; conducted outside vendor audit, identified $40,000+ unbilled usage; and migrated over 700,000 lines of 800 numbers from C&W as part of merger and acquisition process with Primus.

Served as company-wide reporting analyst, provided comprehensive support of billing operations of Rockwell Communications; led optical storage solution project for electronic invoice archiving; and extracted and analyzed call detail records to support claims and collections, resolved line cost disputes totaling over $1 million.

B.S., Aerospace Engineering

Certificate Of Completion, Computer Programming