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A talented executive leader, I have built a highly successful career in a global environment – including with one of the world’s largest distributors of software and technology for the travel industry. During my time with Travelport Worldwide, I have delivered a seamless customer experience that in turn drove ongoing sales and profitability. I also led substantial digital and business transformation systems to future-proof the business against changing industry and customer needs.As a leader, I am passionate about building high-performing, engaged teams who have the skills, motivation and strategies to deliver exceptional project performance. Throughout my career, I have driven a culture of innovation and continuous improvement, and create a positive work environment for staff, stakeholders, and clients. I also enjoy being able to coach and mentor others, building their capability and supporting them to achieve professional success.A true people connector, I establish strong professional relationships with internal and external stakeholders, leveraging these to drive positive business outcomes. I am also comfortable communicating with a variety of audiences and demonstrate effective influence and negotiation skills.Some of my career highlights:• Appointed as the Business Owner for the Travelport Worldwide Global Point of Sale (POS) Upgrade program, delivering a seamless, self-service and low-touch customer onboarding process. This included designing the program management framework, managing all aspects of the build through to deployment, producing documentation for senior stakeholders and ensuring a robust CX and UX framework.• Pioneered regional sales strategies for Travelport Worldwide in Asia, the Middle East, Africa and the Pacific, tracking post-onboarding sales targets versus budget using Customer Tracker Reports that included tailored data that allowed sales to revenue targets to grow.• Led the Graphical User Interface point of sale adoption program at Travelport Worldwide, growing adoption across the African, Middle East, Indian and Pakistani markets from 10% to 75% in year 1.• Program-managed the Travelport Worldwide Air Ticket Exchange software release and deployment program in a global landscape, addressing a critical business software gap in 45 countries against a target of 35. This program was delivered using an agile framework. After relocating back to Australia in early 2024, I am now settled and seeking my next professional opportunity – so, if you know anything that might suit me, please feel free to get in touch!
Expanding Horizons
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Chief Operating OfficerExpanding HorizonsAdelaide, Sa, Au
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Regional ManagerTravelport Jan 2023 - Jan 2024Dubai, United Arab EmiratesCustomer Onboarding, Product Solution & API Optimisation.Managed a talented cross-functional team located across Asia, the Middle East, the Pacific and Africa, with a focus on maintaining a strong team culture in a hybrid environment. Developed and implemented regional sales initiatives to optimise revenue and profitability outcomes. Created and documented organisational policies, processes and procedures, creating clear and repeatable workflows for the team. Coordinated the onboarding and training of new staff, supporting them to perform their roles to a high standard. Project-managed a range of business improvement initiatives, including new business engagement processes, identification of regional software solutions and sales to revenue tracking, delivering them on time, to scope and within the agreed budget. Drove continuous improvement initiatives focused on streamlining operations and driving efficiencies. -
Director Project ManagementTravelport Sep 2019 - Jan 2024Dubai, United Arab EmiratesCustomer OnboardingProvided technical and strategic leadership to a team of Project Managers working across Asia, the Middle East, Africa and the Pacific. Pioneered frameworks to improve the customer onboarding process, reducing turnaround times to drive enhanced engagement and smooth the sales pathway. Led the planning and delivery of a global sales upgrade initiative, including the design, build and implementation of a self-serve, low-touch upgrade experience. Reviewed business reporting and utilised data-driven insights to make strategic business decisions. Administered program budgets, driving effective return on investment and demonstrating sound business acumen. -
Head Of Account Development And SupportTravelport Aug 2017 - Aug 2019Dubai, United Arab EmiratesProvided end-to-end leadership of a team responsible for delivering key account support and commercial development in the United Arab Emirates. Planned and implemented strategies to target high-value customer engagements, bringing new clients on board and building brand loyalty, increasing market share revenue by 10% and customer retention by 25%. Established and continually refined team KPIs, ensuring that they were robust, ambitious and aligned with broader business objectives. Captured, reviewed and actioned customer feedback, leveraging this information to design strategic goals and influence core business priorities. -
Product Deployment Launch & Adoption ManagerTravelport Jun 2011 - Jul 2017Dubai, United Arab EmiratesLed the planning and delivery of product launches and go-to-market activities to drive sustainable business growth and long-term profitability. Identified and activated opportunities to build brand awareness and generate new sales pathways. Oversaw strategic planning initiatives, ensuring that frontline service delivery contributes directly to broader business objectives. Project-managed a range of digital transformation initiatives, including payment gateways and point-of-sale systems enhancements to meet evolving business needs. Managed relationships with key stakeholders, including global internal departments. Demonstrated outstanding commercial acumen in managing program and operating timelines/scope. -
It Deskside SupportTravelport Sep 2004 - Jun 2011 -
It SupportEton Travel Agency Nov 2001 - Sep 2004
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Business Travel ConsultantEton Travel Agency Jun 1998 - Nov 2001Wokingham / Eton
Simon Llelliott Skills
Simon Llelliott Education Details
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Imputus ConsultingProject Managment -
Bracknell And Wokingham ColleageLesuire And Tourisum
Frequently Asked Questions about Simon Llelliott
What company does Simon Llelliott work for?
Simon Llelliott works for Expanding Horizons
What is Simon Llelliott's role at the current company?
Simon Llelliott's current role is Chief Operating Officer.
What is Simon Llelliott's email address?
Simon Llelliott's email address is si****@****ail.com
What is Simon Llelliott's direct phone number?
Simon Llelliott's direct phone number is +353148*****
What schools did Simon Llelliott attend?
Simon Llelliott attended Imputus Consulting, Bracknell And Wokingham Colleage.
What skills is Simon Llelliott known for?
Simon Llelliott has skills like Travel Technology, Product Management, E Commerce, Strategy, Contract Negotiation, Project Management, Management, Account Management, Cross Functional Team Leadership, Team Management, Business Planning, Analysis.
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