Simon Love Email & Phone Number

Coventry, GB

Coventry, England, United Kingdom

Coventry, United Kingdom

Coventry, West Midlands, United Kingdom

Working to make T Levels a reality

Coventry, United Kingdom

Responsible for leading functions and teams within the Compliance Directorate to efficiently deliver Ofqual’s statutory obligations. Functional responsibilities include overseeing the licencing of existing and new awarding organisations using a risk-based approach and also overseeing the strategy to improve the delivery of complaint management cases.

Coventry, United Kingdom

Responsible for the strategy to develop and deliver a risk-based audit programme of regulated firms through a nationwide team of qualified professional accountants, surveyors and administration support.Responsible for managing the budget and relationship of the external third party provider chosen to undertake compliance visits to ensure compliance reports.

Coventry, United Kingdom

Responsible for developing processes and procedures for a new function to consider appropriate disciplinary action where there had been a breach of the rules with a team of 5 legally qualified staff. Devised a risk-based approach to ensure proportionate outcomes in disciplinary cases.

Coventry, United Kingdom

Responsible for managing a team of caseworkers who responded to incoming complaints and enquiries about chartered surveyors.Developed processes, procedures and KPIs which reduced response times for incoming complaints to improve customer service.

Various

Responsible for managing a number of stores with turnovers up to £2m per annum. Key achievements include exceeding sales and profit targets, improving customer service and developing staff.