Leading on IT Admin - ensuring our IT services work. Database Admin for Charitylog caseworker database - adding, activating, deactivating users, data housekeeping, adding projects, small changes to the design. Updating the website through the CMS (EPiServer/Optimizely). Office and IT equipment/supplies - specifying and ordering equipment and supplies, checking where supplies are needed, liaising on maintenance of equipment. Information Gateway Volunteer Manager - managing/supporting a team of volunteers taking calls from the public, working round a lack of volunteers, coming up with new ways of working, developing training materials, carrying out training sessions, working with the Volunteer Coordinator to recruit more volunteers. Admin/PA - producing reports, recruitment, leading on QA workbook for advice service.

Volunteer IT Admin: Administering Google Workspace for 150 accounts, migrating the organisation from one email domain to another. Setting up new email accounts as needed and closing down old ones, helping people to log in. Helping to set up the Charitylog database and currently acting as database administrator.

Art Facilitator: Helping people with a wide range of abilities to carry out arts and crafts projects at a day centre. Attending to a lot of conflicting requests during art sessions, ensuring art stocks are maintained, cleaning up after sessions, finding new art projects to suggest to attendees, liaising with other volunteers and staff.

Developing close teamwork and ensuring everyone’s talents are used. Ensuring that we work flexibly around staff needs due to e.g. child care commitments and physical impairments.Identifying key property/financial risks for the project and taking steps to ensure they are covered. Drawing up a risk register. Developing and implementing changes to the accounts systems. Ensuring data compliance with the relevant legislative and corporate requirements. Completing client’s self assessment tax returns as a registered tax agent.Developing working knowledge of the Mental Capacity Act 2005, developing a working knowledge of court rules, preparing applications to the Court of Protection including evidence and witness statements. Preparing applications for costs to the Senior Courts Costs Office including detailed costs ledgers.Redesigning an existing departmental CRM database designed with Microsoft Access; using VBA and SQL to ensure less data input errors; cleaning the existing data.

Additional duties to my management role for one day per week. Researching and implementing data protection requirements when dealing with sensitive data. Helping to design the user interface. Taking calls from applicants if they needed help with the new system. Accessing the backend database (SQL Server) and setting up an emailing platform and an online questionnaire to get user feedback on the new grants system and also producing statistics and written reports.

Working with a community scheme, which had only partial funding in place, expanding the project and negotiating additional funding and maintaining the project within budget. Introducing IT systems to the organisation and carrying out training in IT, finance, democratic control and accountability. Identifying areas of operation and carrying out Marketing to achieve them.