Simon Malka Email & Phone Number

Leeds, England, United Kingdom

Huddersfield, England, United Kingdom

• Evaluating current IT effectiveness, optimising processes, vendors, infrastructure, software, and hardware performance, to budget. Managing supplier relationships, proposing changes to the board, and implementing.
• Migrated from a Microsoft supplier to MSP, simplifying the management of licences and gaining a wealth of support/knowledge.
• Changed VoIP provider generating a 30% saving, with better features and support.
• Outsourced the IT function generating over 60% saving, delivering better availability, and aligns with business objectives.
• Business data analysis using Excel, and Power Bi with dashboards integrated into Teams channels; for Operations, Sales, IT and Finance.

Huddersfield, England, United Kingdom

• Deployed Intune endpoint management and Defender in line with business objectives, automating much of the user/support experience using dynamic groups, providing remote device and software management with performance.
• Intune endpoint device, application & conditional access management. Apple Business Manager & Dell Tech Direct
• Defender policy management and the resolution of CVE’s
• Azure subscription owner, virtual machines, performance & cost optimisation
• Windows Server maintenance and OS upgrades, file share deployments, access control
• Website changes using HTML, CSS & WordPress, SQL database queries, bash IoT/server device maintenance and development.

Coventry, United Kingdom

• Leading the technical support for a project replacing over 3000 laptops with Windows 10 devices, working with 3rd line and suppliers to negotiate new incidents and define 1st line processes.1st and 2nd line remote.
• Microsoft Windows Operating Systems
• Microsoft Office 365
• Microsoft Active Directory & basic PowerShell
• Nexus & SQL Servers along with bespoke software
• Networking - TCP/IP, LAN, WAN, VPN

Coventry, United Kingdom

Various industries, from technical, to logistics and wellbeing.

San Francisco Bay Area

• Operating across remote business functions I supported the localization and customization of the flagship K12 Learning Management Platform for a company breaking into the US market, helping set up the US branch and.
• Presales demonstrations for all levels of business and state government
• Gathering requirements from customers, partners, 3rd parties and RFP’s
• Collaborating with remote development teams to provide product and content enrichment
• Competitor and educational industry research
• Technical writing, contributing to user guides and proposals

Leeds, United Kingdom

• Joined the technical support team for o2’s start-up Broadband service 1 year after its launch, implementing operational improvements that reduced the number of incidents to customer base from 1.5% to 0.4% over 5.
• Identifying opportunities to enhance customer experience, incident management, and service delivery
• Defining support procedures for new products and services
• Transferring proven fault management structures into the Customer and IT Support front line teams
• Led a small team of programmers to deliver improvements to the systems used
• Maintaining service levels, prioritizing work for distribution, and managing on/offline resources

Leeds, United Kingdom

• Resolving technical issues with the broadband service and customers integrated IT networks
• Running and analyzing diagnostic tools
• Maintaining service levels
• Liaising with 3rd parties
• Training of first line technical support advisers and 2nd line analysts
• Developing processes within a new department offering consumer and business broadband

Leeds, United Kingdom

• Resolving technical issues with the mobile data service and customers integrated IT networks
• Consistently doubling the department’s average resolution level
• Built a database providing the team with their performance against objectives
• Proposed and supported the implementation of operational development projects
• Providing 1-2-1 technical training and a key point of contact for complex or escalated issues

Education record

Education record