Simon Mardle Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, Australia

Adelaide Area, Australia

Lead and Manage key kpi’s, being: Excellent customer experiences through Net Promoter Score (NPS) and Issue Resolution. Low involuntary churn, through promise to pay outcomes. Ensure day to day login and Adherence are achieved.Deliver high employee engagement. I discuss Your Voice results with the team. I actively source feedback during 1:1s with team.

• Leading Team as a Champion of the Customer Experience Vision
• Deliver Individual and Team results in line with the LOV framework
• Managing risk and debt, and maximising revenue collection of Optus Customer Base, particularly those demonstrating Hardship/Vulnerability and via Webchat Channels, while retaining valued customers.
• Creating and maintaining an engaged workforce
• Set, Manage and deliver upon measurable team objectives in line with company strategy
• Manage Performance Issues in a timely and effective manner

Adelaide

Management of a mixed portfolio of Commercial Accounts Sourcing new business, both Commercial & ConsumerLending as well as Credit FundsSourcing leads for retentionPreparation of lending proposalsCredit decisions within own approval authority.

Adelaide

Management of a mixed portfolio of Commercial Accounts Sourcing new business, both Commercial & ConsumerLending as well as Credit FundsSourcing leads for non-core productsOverseeing Branch operationsPreparation of lending proposalsCredit decisions within own approval authority.