Simon Martin

Simon Martin Email and Phone Number

Communications Business Partner and Manager @ CN
Montreal, QC, CA
Simon Martin's Location
Montreal, Quebec, Canada, Canada
About Simon Martin

🌟 Experienced Leader with a Zest for Communications-Centric Roles 🚀Hello! I'm Simon, an experienced professional from the dynamic world of telecommunications. With over 15 years in the industry, I've developed a genuine passion for integrated communications and program management, alongside an insatiable drive for optimizing processes. Thanks to inspiring mentors, I've had the privilege of leading diverse mandates - from managing communications and strategic planning to program management, budget planning, analytics, and delivering excellence in customer satisfaction and partner relations. Each experience has been a vibrant journey—ah!You can think of me as a versatile professional with a broad skill set - a kind of generalist - known for my adaptability and autonomy.🔧 Superpowers! • I'm super organized - truth be told, it can be a bit annoying sometimes, lol! Organizing chaos into clarity is my talent, whether it’s orchestrating large initiatives or crafting compelling narratives from complex data.• I'm a dedicated team player - collaboration is my secret sauce to success. Whether leading a team or mentoring, I believe in fostering environments where we achieve greatness together.• I thrive on creative thinking - thanks in part to my background in Fine Arts (sigh)! It gives me a unique perspective to deliver solutions that not only meet business goals but also elevate our customers' and salesforce's experiences.🎯 A Recent Milestone? Successfully pivoting into a role dedicated to supporting budget planning for our business unit. As the expert, I managed support and reporting for a team of over 10 leaders while navigating a multimillion-dollar budget. Embracing this learning opportunity in unfamiliar terrain has been a thrilling experience—a significant gain in expertise!Let's connect! I'm passionate about continuous learning and love engaging with individuals from diverse backgrounds who bring fresh ideas to the table. Bonus points if you're a fellow foodie (wink!). Let's make a positive difference!

Simon Martin's Current Company Details
CN
Communications Business Partner and Manager
Montreal, QC, CA
Website:
cn.ca
Employees:
12674
Simon Martin Work Experience Details
  • Cn
    Communications Business Partner And Manager
    Cn
    Montreal, Qc, Ca
  • Cn
    Communications Business Partner / Manager
    Cn Oct 2024 - Present
    Montreal, Quebec, Canada
    • Develop and execute strategic communications plans for internal and external audiences, ensuring alignment with CN’s strategic pillars and objectives.• Lead production and delivery of communications materials, collaborating with stakeholders to ensure high-quality, on-time, and on-budget campaigns.• Manage corporate communications projects, driving innovation, measuring effectiveness, and recommending improvements for future initiatives.• Advocate for the CN brand, uphold brand standards, and demonstrate leadership in cross-functional collaboration and communication efforts.
  • Rogers Communications
    Manager - Planning And Strategy
    Rogers Communications Jan 2023 - Mar 2024
    Montréal, Québec, Canada
    • Guided leaders through $60M+ Capex budget planning processes to unlock program funds while ensuring adherence to budgetary constraints.• Managed consolidated views of budget and performance against the annual plan, providing actionable insights and KPIs to leadership.• Supported 10+ leaders in the 2024 annual budget planning cycle, prioritizing programs aligned with strategic objectives.• Collaborated with 30+ cross-functional partners and senior leaders to deliver key corporate initiatives, fostering a culture of accountability and alignment with business goals.
  • Rogers Communications
    Manager - Process Improvements
    Rogers Communications Jun 2021 - Jan 2023
    Montréal, Québec, Canada
    • Achieved a 20% reduction in delivery time prior to IT handoff by streamlining processes and optimizing resource allocation.• Led collaborative development of 50+ templates of customer account notifications annually, from ideation to implementation.• Fostered collaboration between 20+ stakeholders using cross-functional sessions to define strategies and timelines, redesigned our brand guide for customer emails, and revamped the entire email experience for forum users, positively impacting calls deflection.• Implemented a new online collaboration hub, centralizing resources, submission forms, promoting and increasing self-service.• Managed processes, role and responsibilities related to notification development to increase awareness and accountability.
  • Rogers Communications
    Manager - Communications
    Rogers Communications Aug 2017 - Jun 2021
    Montréal, Québec, Canada
    • Achieved a 30% reduction in content creation time for specific frontline agent content through new standards and templates, significantly improving the quality and consistency of content, which increased service excellence and overall customer satisfaction.• Collaborated with over 50 stakeholders to identify communication needs for 200+ programs annually, developed tailored strategies, and ensured a consistent customer experience across knowledge management tools and customer-facing websites.• Led communication planning for annual projects ranging from $0 to $8M, coordinating creation teams to develop comprehensive content for over 1,000 online documents, delivery plans, and timelines, ensuring alignment with strategic objectives and deadlines.
  • Rogers Communications
    Communications Specialist - Go-To-Market Initiatives
    Rogers Communications Sep 2014 - Aug 2017
    Montréal, Québec, Canada
    • Created and optimized frontline agent documentation related to products, services, offers and procedures for knowledge management tools. Ensured content coherence, alignment with communication strategies and reusability across platforms.• Implemented content updates in knowledge management tools, ensuring existing content was current, enabling frontline agents to provide optimal customer support.
  • Rogers Communications
    Business Process Analyst - Call Center Operations
    Rogers Communications Jul 2011 - Sep 2014
    Montréal, Québec, Canada
    • Analyzed 200+ upcoming business programs and service changes annually, evaluating impacts on call center operations and processes.• Recommended change management strategies and mitigation tactics to address potential risks and challenges, facilitating seamless transitions.
  • Fido Mobile
    Senior Advisor & Team Coordinator - Customer Escalations
    Fido Mobile 2004 - 2011
    Montréal, Québec, Canada
    • Managed customer escalations reported to regulatory agencies, legal institutions, privacy officers, or any other channels, mitigating risks to business reputation.• Coordinated processes, trainings, and onboarding for a team of 5 members, ensuring effective knowledge transfer and team integration.
  • Fido Mobile
    Service Specialist - Accounts Receivables And Loyalty
    Fido Mobile 2000 - 2004
    Montréal, Québec, Canada
    • Managed billing inquiries, payment processing, and reconciliations, while maintaining strong customer relationships.• Managed customer deactivation requests with a strong focus resolving issues to retain active services and enhance long-term loyalty and satisfaction.
  • Look Communications
    Customer Service Representative - Digital Wireless Cable
    Look Communications 1999 - 2000
    Montréal, Québec, Canada
  • Beneficial Financial Group
    Bilingual Analyst - Credit And Collection
    Beneficial Financial Group 1996 - 1999
    Montréal, Québec, Canada

Simon Martin Education Details

Frequently Asked Questions about Simon Martin

What company does Simon Martin work for?

Simon Martin works for Cn

What is Simon Martin's role at the current company?

Simon Martin's current role is Communications Business Partner and Manager.

What schools did Simon Martin attend?

Simon Martin attended Kaizen Institute, Institut De Tourisme Et D'hôtellerie Du Québec (Ithq), Institut De Tourisme Et D'hôtellerie Du Québec (Ithq), Institut De Tourisme Et D'hôtellerie Du Québec (Ithq), Project Management Institute, Cinac, Université Concordia.

Who are Simon Martin's colleagues?

Simon Martin's colleagues are Yusuf Kapadiya, Scott Carver, Brian Brockway, Don And Val Anderson, Pierre-Louis Cartier, Jake Culliton, Devon Ramsay.

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