I'm an experienced people manager and trainer with a vast experience of legal research tools and the customers that use them. I'm hard working, trustworthy, reliable and empathetic and seek to build cohesion and unity within an organisation based on those values to achieve business objectives. I have considerable experience in working with all levels of internal stakeholders and varied customer segments. I'm a strong voice for the customer and delight in taking on a challenge on their behalf and delivering a successful solution.Analysing a problem, digesting the facts, designing a solution and making that proposition is a core skill of mine.I have first class presentation skills and great proficiency in shaping a message to suit the audience.