Experienced professional with over 7 years in account management, sales, and project coordination across various B2B settings, including Startups in Latam & US markets, leveraging my knowledge in market research, client onboarding, and sales optimization.I've worked with market research, client onboarding, sales improvement, and project management, using modern tools and platforms to make processes easier and more effective.My career started in sales and customer support with some call centers abroad, and it took me to appreciate hard work and what recurring sales are all about when done right.Transitioning to DGL Dedicated Ground Logistics, my first job in logistics, I progressed from a sales rep to a Sales Manager, collaborating closely with founders to contribute to strategic decision-making and drive business growth. Through effective leadership and coaching, I achieved a remarkable 25% increase in team productivity with a pivotal role in scaling the company from 8 to 30 employees by developing new sales strategies and processes.My time at Bewe was marked by adventuring in a SaaS and focusing on enhancing client satisfaction, leading to a 30% increase in retention within a year. Moreover, I played a key role in updating the app for new markets, doubling user engagement.At Nowports, I led research initiatives to identify Ideal Customer Profiles (ICP), resulting in a 20% increase in client acquisitions. Additionally, spearheading the establishment of the USA office showcased my ability to expand markets and achieve strategic goals.In my free time, I like to code in Python with AI, build stuff with my hands, and be creative in any way I can!I possess a diverse skill set including:-Customer Relationship Management and Retention-Account management-Cross-functional collaboration-Data analysis, KPI tracking, and reporting-Customer feedback implementation-Upselling and cross-selling-Project management (Agile, Scrum, Waterfall)-Stakeholder management-Budget management-Team leadership and coaching-Conflict resolution-Presentation and negotiation-Communication and public speaking-Market research and analysis-Product knowledge and understandingI am passionate about delivering creative results and solving challenges to make clients happy and growing businesses. Drop me a line at mcallistersimon95@gmail.com.