Simon Janssen Email & Phone Number

Melbourne, Australia

Create and maintain project work schedules, track customer requirements and translate customer needs into project deliverables.Consistent engagement of team members, whilst demonstrating delivery excellence.Manage day to day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support.Act as information broker by directing communication to/from team and customers.Demonstrate proficiency in service… Show more Create and maintain project work schedules, track customer requirements and translate customer needs into project deliverables.Consistent engagement of team members, whilst demonstrating delivery excellence.Manage day to day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support.Act as information broker by directing communication to/from team and customers.Demonstrate proficiency in service delivery managing multiple projects.Coordinate other functional interaction to support implementations of projects.Monitor work-flow requirements to meet timelines and quality expectations.Ensure quality standards and metrics are being consistently applied in the implementation of projects.Demonstrate the ability to proactively prioritize needs and effectively manage resources. Show less

Melbourne, Australia

Provide business direction through strategy, process development, culture, leadership and training.Acknowledge and proactively identify all client needs to ensure solutions and advice are provided.Introduce and detail industry best practices, concepts and standards.Provide support, guidance, and suggestions for the delivery of key business initiatives and systems implementation.Provide leadership, personal development, guidance and consulting on all aspects of business… Show more Provide business direction through strategy, process development, culture, leadership and training.Acknowledge and proactively identify all client needs to ensure solutions and advice are provided.Introduce and detail industry best practices, concepts and standards.Provide support, guidance, and suggestions for the delivery of key business initiatives and systems implementation.Provide leadership, personal development, guidance and consulting on all aspects of business practice.Personal coaching, training, leadership and mentoring.Constantly improving business by initiating and monitoring projects to implement systems, processes and procedures. Show less

Melbourne

Implement best practices to the organisation.Manage staff to ensure business standards are maintained with enthusiasmConstantly illustrate leadership qualities to motivate and coach staff, whilst creating a passionate and collaborative work environment.Provide support, guidance, suggestions and recommended improvements for non-routine business challenges and incidents.Provide continuous improvement of the organisation through strategy, business process development, workflow… Show more Implement best practices to the organisation.Manage staff to ensure business standards are maintained with enthusiasmConstantly illustrate leadership qualities to motivate and coach staff, whilst creating a passionate and collaborative work environment.Provide support, guidance, suggestions and recommended improvements for non-routine business challenges and incidents.Provide continuous improvement of the organisation through strategy, business process development, workflow analysis, financial reporting, leadership and systems implementation.Mitigate daily business risks by providing solutions to ongoing issues.Lead all team based functions, including recruitment, payroll, team meetings, consulting and sales monitoring.Create, monitor and report team resourcing, scheduling and utilisation.Improve organisational culture to ensure clients and employees are treated as per business expectations.Ensure business standards, requirements and licenses are up to date to legal requirements and operate optimally.Partner with internal stakeholders and external providers to ensure strategy and operational processes are effective. Show less

Ensure branch service delivery in all aspects of the retail market.Directly responsible to three fundamental teams of the branch network.Staff management, leadership, coaching and development.Manage non-routine incidents and crisis management, particularly in relation to fraudulent activities, emergencies and customer complaints.Develop documentation, appraisals and reports on professional services.Ensure staff utilise professional and ethical behaviour in all actions by… Show more Ensure branch service delivery in all aspects of the retail market.Directly responsible to three fundamental teams of the branch network.Staff management, leadership, coaching and development.Manage non-routine incidents and crisis management, particularly in relation to fraudulent activities, emergencies and customer complaints.Develop documentation, appraisals and reports on professional services.Ensure staff utilise professional and ethical behaviour in all actions by ensuring compliance with external legislation, bank standards, internal operating policies and procedures.Deliver key training, team and leadership meetings in an engaging and collaborative manner.Train staff in current sales methodology to develop an overall better customer experience.Ensure effective communication to maintain and improve service standards.Build rapport with clients to retain and increase customer base.Develop and implement local business strategy, ensuring focus is aligned with community requirements. Show less

New Zealand

•Directly communicate with lead project managers to ensure projects are being completed as per schedule, scope and requirements.•Implementation and rollout of key business (Information Technology) solutions to all medium, large and corporate customers.•Work and operate successfully utilising appropriate project methodologies to ensure efficient completion of project initiatives (Agile, Prince2).•Run meetings, training and collaboration sessions with key clients to ensure they… Show more •Directly communicate with lead project managers to ensure projects are being completed as per schedule, scope and requirements.•Implementation and rollout of key business (Information Technology) solutions to all medium, large and corporate customers.•Work and operate successfully utilising appropriate project methodologies to ensure efficient completion of project initiatives (Agile, Prince2).•Run meetings, training and collaboration sessions with key clients to ensure they understand how to use implemented solutions effectively.•Migrate data according to agreed process and specification to ensure all data maintains its integrity.•Identify, acknowledge and proactively react to all client needs to ensure appropriate products and solutions are offered.•Measuring, recording and reporting project activities in relation to the agreed schedule and plans. Show less

Master Of Business Administration (Mba), Business Administration And Management, General

Business

Master Of Information System Management (Mism), Information Technology

Information Technology

Bachelor Of Technology (B.Tech.), Management Information Systems, General

Activities and Societies: Golden Key Information Technology

Education record