Simon Miller

Simon Miller Email and Phone Number

Managing Director at ELFS Business Services @ ELFS Business Services
darwen, blackburn with darwen, united kingdom
Simon Miller's Location
Bradford, England, United Kingdom, United Kingdom
Simon Miller's Contact Details

Simon Miller work email

Simon Miller personal email

n/a
About Simon Miller

Leader with proven success in bid development/delivery, solution development, transition and transformation, programme delivery, contract management and service delivery management in both public and private sector environments. Key achievements include returning businesses to profit, delivering major change and technology programmes on time and under budget and building successful teams to exceed customer expectationsSpecialties: People and business leadership, BPO and IT delivery, business strategy, private and public sector client account management, corporate HR, Oracle/SAP/Agresso systems implementation, stakeholder management, contract management, commercial management (revenues and costs), service transition (including global expertise), service transformation (step change and continuous improvement) and Union negotiations

Simon Miller's Current Company Details
ELFS Business Services

Elfs Business Services

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Managing Director at ELFS Business Services
darwen, blackburn with darwen, united kingdom
Website:
elfsnhs.co.uk
Employees:
48
Simon Miller Work Experience Details
  • Elfs Business Services
    Managing Director
    Elfs Business Services Jun 2023 - Present
    Darwen, England, United Kingdom
    ELFS is an NHS organisation providing Finance & Accounting and Payroll services to a range of NHS Trusts throughout England. With a team of over 250 dedicated and experienced people, our aim is to provide a high quality service and generate cost efficiencies for our NHS customers
    View
  • Liberata
    Regional Operations Director
    Liberata Jun 2020 - May 2023
    Lancashire, England, United Kingdom
    View
  • Capita
    Operations Director Financial Services
    Capita Nov 2018 - May 2020
    London, United Kingdom
    Leading the delivery of finance services to a range of local authority and NHS clients including developing and implementing step change transformation initiatives to deliver customer focused, system agnostic delivery operations
    View
  • Unity Partnership. A Joint Venture Company Between Kier And Oldham Council
    Managing Director
    Unity Partnership. A Joint Venture Company Between Kier And Oldham Council Feb 2014 - May 2018
    Oldham
    Executive Director and leader of a £22m turnover business with 376 FTE providing a range of services to Local Authority and Education sector clients. Key elements of responsibility include strategic management, stakeholder management, operations management, commercial management, commercial management, P&L ownership, governance and business development across a range of service offerings including BPO (Finance, HR & Payroll, Consulting), ICT (networks, applications infrastructure) and Local Government specific services
  • Steria
    Transition Director & Service Delivery Director
    Steria Jul 2010 - Jan 2014
    Various
    Led multiple transition and transformation programmes from bid through to delivery and stabilisation covering both Finance & Accounting and ICT services for a range of clients including Boots, DWP, DEFRA. I was also responsible for delivery of a range of services to a first time outsource Public sector client covering F&A, HR, payroll, training, procurement, estates management & fleet management with a team of 160 people based in a dedicated shared service centre and client locations
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  • Accenture
    Mobilisation Senior Manager
    Accenture Oct 2007 - Nov 2010
    I am responsible for the leadership and management of projects to transition and transform business processes from client operations into Accenture’s global delivery network. This incorporates the programme management of the full spectrum of transition from bid through to "go live"​ including implementation of transformational initiatives.One of my major achievements in this role was to re-write the global "handbook"​ on "industrialisation" of transition processes and instruction on how to undertake and complete a successful transition programme
    View
  • Liberata Uk Limited
    Transition & Transformation Programme Director
    Liberata Uk Limited Sep 2002 - Sep 2007
    I led several major transition and transformation programmes covering services including F&A and HR for Public sector clients, including implementation of Oracle ERP system within "Transform Sandwell" JV. In addition I was Interim HR Director responsible for delivery of strategic and operational HR services to Sandwell & Dudley with a team of 226 employees across all HR service delivery lines including payroll, learning and development, recruitment and core HR.
    View
  • Liberata Uk Limited
    Hr Commercial And Projects Director
    Liberata Uk Limited Dec 2005 - Feb 2007
    This role encompassed operational responsibility for corporate HR cost centre and company wide HR initiatives including negotiation and maintenance of supplier relationships, union negotiations, bid support, SAP systems development, delivery of client and employee events and responsibility for all HR centric projects. I also had ownership of a “stand alone” operation supplying experienced revenues and benefits temporary employees to internal and external clients.
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  • Liberata
    Business Centre Director
    Liberata Sep 2002 - Nov 2005
    Responsible for full commercial, contractual and operational service delivery elements of a £6 million revenue account delivering Finance & Accounting and IT services to a 220 branch UK based retail client. The role also incorporated responsibility for client account management including being the primary client contact for all matters including regular interactions and contract review meetings with the Finance Director, Managing Director and senior client operational leaders
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  • Watt Gilchrist
    Operations Manager
    Watt Gilchrist Sep 1999 - May 2002
    Responsible for delivery of outsourced services to ASDA supermarket group. Direct and indirect reports totalling thirty employees and a budget of £ 40m across a range of service functions based across multiple locations including on-site at client premises. Areas of responsibility included account management, project management, IT management, product marketing, customer service, financial management & client reporting to ASDA’s Own Brand Director
  • Gspk Electronics
    Customer Operations Manager
    Gspk Electronics Oct 1997 - Apr 1999
    I was responsibility for the development of customer orientation through people, processes and operations within customer service and sales office operations, including responsibility for budgets, service level agreements and key performance indicators. I also managed various ad-hoc projects and provided input to customer operations strategy as well as undertaking operational responsibility for ICT systems
  • Hallmark Cards
    Various Roles
    Hallmark Cards Jan 1989 - 1996
    Bradford, United Kingdom
    Operations ManagerOrder Administration ManagerTOPS programme leadPlanned Display Manager
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  • Fine Art Graphics
    Planned Display Manager
    Fine Art Graphics Jan 1987 - Jan 1989
    Bradford, United Kingdom
    Management of a specialist order processing operations with responsibility for a team of 10 people delivering services to major UK retailers
  • Hallmark Cards
    Planned Display Clerk
    Hallmark Cards 1984 - 1987
    Bradford
    Administrative function involving the calculation of percentage of titles (e.g. Husband, Wife etc) to be displayed in a retailers greeting card display
    View

Simon Miller Skills

Public Sector Change Management Business Transformation Bpo Outsourcing Offshoring Shared Services Service Delivery Program Management Solution Design Stakeholder Management Transition Management Tupe Contract Negotiation Sla Process Improvement Management Consulting Engagement Team Leadership Service Management Project Delivery Business Change Management People Management Service Improvement Crm Solution Architecture Leadership Management Business Process Managerial Finance Strategy Six Sigma It Outsourcing Business Process Improvement Business Development Project Portfolio Management Project Management Pmo It Strategy It Operations Procurement Governance It Transformation Business Process Re Engineering Vendor Management Human Resources Contract Management It Management Programme Delivery

Simon Miller Education Details

Frequently Asked Questions about Simon Miller

What company does Simon Miller work for?

Simon Miller works for Elfs Business Services

What is Simon Miller's role at the current company?

Simon Miller's current role is Managing Director at ELFS Business Services.

What is Simon Miller's email address?

Simon Miller's email address is si****@****sco.net

What schools did Simon Miller attend?

Simon Miller attended University Of Bradford, University Of Bradford.

What skills is Simon Miller known for?

Simon Miller has skills like Public Sector, Change Management, Business Transformation, Bpo, Outsourcing, Offshoring, Shared Services, Service Delivery, Program Management, Solution Design, Stakeholder Management, Transition Management.

Who are Simon Miller's colleagues?

Simon Miller's colleagues are Joanna Witkowska, Zaid Satia, Holly Washington, Hamzah Kerosinwala, Chris Endersby, Luan Hoyle, Francesca Middleton.

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