Simon Nixon Email and Phone Number

• 10 direct reports across Service Design, UX, UI, Research and Content• A position on the global leadership team of a $19 Billion p/a project• Executing User Centred Design best practice into a software Agile Product Development process• Mentorship and pastoral line management• Championing the launch of new experiences to enhance the customer journey throughout the site/product• Working in ‘squad’ based structures• Managing third party suppliers/agencies (up to 10 FTE's)

- Leading a team of UX designers and researchers- Member of the eCommerce leadership team reporting to the VP- Working closely with the Head of Innovation- Aligned closely to the Product team- Hands-on participation in Customer Research and UX projects- Mentoring the team- Providing a bespoke training course for the team- Participation in Agile ceremonies

SharpEnd partners with ambitious brands to re-imagine the real world, activating physical touchpoints to deliver experiences and services at scale.Planning / Creative / Prototype / Launch / Track

- Leading a transformative project for North American brands- Took a brand new concept to a scoped idea- Spent 6 months in the field with the client- Lead all Qualitative research with shoppers- Mentored the UX and Design team- Authored Strategy documents for Data & CRM

- Strategic plan for the team- Product Roadmap- Agile coaching both to delivery teams and stakeholders- Advising on global digital transformation project- Devised a model for measuring customer value and needs- Mentoring under-graduates

- Planning, executing and communicating studies that reveal the motivations and behaviours of users- Collaborating with teams across the business to inspire design thinking and customer empathy- Embedding Qual and Quant studies into the Agile process and coaching teams on how to do that- Communicate insights and recommendations clearly and effectively- Help develop solutions with product team and UX designers- Present to senior management, product managers, development teams, UX colleagues and multi-disciplinary audiences- Mentoring of the in-house UX team- Help champion the voice of the customer- Synthesise learnings from a range of available sources, including statistics, previous research, and third-party reports

- Producing Digital Strategy- Stakeholder interviews- Product Roadmap- Vendor selection

- Lead Product Owner- Responsible for all CX and UX of the product suite- Customer champion- Agile coaching both in-house and with third-parties- Commercial strategy and implementation- Enabling organisational readiness and change- Regularly presenting to the board of Directors- Partner Management of 3rd party vendors- Responsible for the investment and project budget

Sat in a VP role leading all aspects of Pearson's Digital Transformation primarily focussing on:- eCommerce Strategy and implementation- Customer champion- Brand strategy- Global rollout- A complete revamp of the Technology Platform- Enabling digital transformation and organisational change- Reporting to C-Suite- Partner Mgt (from Accenture to small boutique agencies)The £30m budget is my responsibility

Owner of the Product Backlog.Continuing to lead Pearson's Digital Transformation of Customer Experience, User Experience, Content, Information Architecture, Design, SEO, Accreditation and eCommerce of OneDotCome. Agile coach to all teams across the programme.

Leading the Customer Experience, User Experience, Agile coaching, Content, Information Architecture, Design, SEO and eCommerce work streams of a global transformation project.

Defining digital strategy for PearsonProject Lead on a large global transformation project for Pearson19 direct reports with capabilities across multiple disciplines Stakeholder Management

- Complete review of the digital ecosystem for a global Education publisher- Interviews with business stakeholders from 4 continents- Strategic recommendations to improve delivery efficiency across the board- Authored and ran all Agile And Scrum workshops with key teams

- Website re-design for a well-known Sports magazine- Stakeholder Management- Digital brand challenge- Persona development- Users recruited for focus groups- Functional recommendations- Managing design

http://www.thesaleroom.com- Board-level stakeholder management and presentations- Complete product review across all digital channels- Led on all aspects of research (focus groups and one-on-ones)- Total website re-design- Coaching the latest Agile and Scum methods into the delivery team- Insight-driven and user-centred approach- Full Business Analysis process (managed by me, delivered by a full-time BA)- Direct reports of Design and BA- Fully SEO compliant approach- Multiple business workshops- Persona development

- Stakeholder MGT- Full UCD process devised and presented- Persona & User Journey development- Qualitative groups recruited and assessed- Full set of Wireframes- Project complete in 20 days

- Audience profiling and User Needs- User Journeys- Wireframes and Sketching- Supporting Project Management- Daily interface with Design and Development

Offering consultancy in Senior Leadership, Digital Transformation, Product Management, Strategy, UX and Research to agencies and brands in both the private and public sector.

- Leadership and expertise to deliver effective Customer Experience work- Direct report and mentorship of a team of 16- Board-level role with a direct report to MD & CEO- Senior position on the Dove Leadership team- One of the primary stakeholder for use of Agile in the agency- Led the UK IBM account- Builds relationships with third parties that can support the vision we sell to our clients through effective networking and outreach

- Team Management and mentorship- Horizontal role across all clients- Taking the lead role for major projects with key agency clients (Manchester City FC, BT Sport, Sunderland FC, ATP, Premier League, The FA, The Football League, RFU)- Key to the numerous awards won by Manchester City and The FA- Led numerous new business initiatives- Constant alignment with the Strategy Director- Responsible for the commercial activities on accounts- Responsibility to define the User Experience design on owned accounts- All projects run with adapted Agile/Scrum methodologies

- User research for new projects- Audience profile- Recruitment of participants- Write test scripts- Recorded all sessions- Wrote summary papers and findings and recommendations

Offering contract services in:- User Experience, Information Architecture and User Centred Design- Project Direction and Management- Leading commercials and Account Direction

- Leading a blue-sky strategic project for Sony Ericsson- Responsible for the complete User Experience and all documentation (Wireframes, User Journeys, Personas etc)- Contextualising and grounding all the creative concepts to a single business strategy- Leading workshops and brainstorm sessions- Defining the audience and creating user journeys

- Designing end-to-end UX lifecycle- Embedding UX inside of Google Analytics conversion- Working on new client website

- Providing E-Commerce and Fulfilment consultancy for the website of River Cottage- Visited the location - Reviewed Operations- Made recommendations for improvement- Sourced and evaluated an alternative provider

- Lead the agency account for Town & City Pub Co.- Mentoring the agency in User Centred Design- Involved in pitches and account growth- Implemented new processes- Authored re-usable project documentation

- Production of three open-source (Drupal and Wordpress) prototypes- Design of all User Experience documentation- Hosting workshops to present to project stakeholders- Gathering user and business requirements- Ran focus group sessions- Mentoring two Business Analyst graduates

- Holding an interim role reporting to the board of Directors

- Design of tools and transactions for the UK’s most visited public sector website- Design of all on-site functionality- Running training workshops in User Centred Design methods- Responsible for a team of direct reports- Ran numerous usability testing sessions

- Occupied a senior project management position- Delivered both technical and creative projects- Oversaw all interface design work- Worked solely on the Orange account- Involved in focus group and usability testing sessions- Worked directly with international Orange offices- Two industry awards for Orange Boutique

- Managed and launched a site for Kwik-Fit Insurance Services- Designed and authored flash-based site demonstrations- Involved in pitch work

- User Experience lead on three major accounts; Coca Cola, Sky & Santander- Authored all user-centred design documentation- Conducted competitor analysis- Ran usability testing sessions- Worked with a team of IA’s to solve a complex problem for Boots

- Working exclusively in the employee communications sector- Solely responsibility for the technical solutions across all clients- Authored user-centred design documentation- Responsible for the account growth of O2- Delivered complex interface designs for QinetiQ and Goodrich- Managed a team of direct reports

- Wide and varied role in a medium-sized integrated agency- Sole ownership of client accounts- Delivered both digital, off-line and branding projects- Occupied on an on-site User Experience role with Friends Provident- Revamped internal processes and methodology

- Complete redesign of website navigation- Made recommendations on page content- Remained involved to critique design and build

- Total responsibility for all aspects of web management for thelawyer.com- Team of direct reports- Attendance at regular senior management meetings- Managed the successful migration of a complete change of technical platform- Managed a range of third-party suppliers- Played a central role in site subscription growth

- Managed complex site deliveries for Camelot, Middlesbrough FC, The Halifax, Argos & Npower- Authoring and ownership of all Project Management documentation- Directly managed day-to-day activities of technical, creative and IA teams- Regularly presenting to senior stakeholders- Part of numerous pitches for new business- Mentor and line management responsibilities for junior team members

- Initially hired as a front-end Web Developer and ColdFusion programmer- Took ownership of delivering end-to-end fulfilment solutions- Worked with Tower Records, Jungle.com, Granada Television, and Mothercare- Worked with colleagues in Los Angeles and Munich

- Clients included Disney and CNN- Establishing a global domain name management service in the business- Managing clients directly- Creating a business and client database- Setting-up a translation service

- Development of green-screen applications in the NSW Loans Centre- Data Entry of historical loans- Supervisory responsibilities