Simon Davies Email & Phone Number

London, England, United Kingdom

Welwyn Garden City, England

Watford, Hertfordshire, England

Responding to RFI/RFP’sEnsuring that technical solutions fit within a customer’s requirementsPerforming client product demonstrations and supporting targeted sales opportunitiesTraining and supporting channel partners such as IBM, Sapient, Cap Gemini, Bravura, HCLProviding feedback on new product releasesCreated proof of concepts and prototyping solutions using Thunderheads core software modulesincluding Business Content Studio & Business Object StudioAssisted sales executives by making technical presentations, answering technical questions and managing customer trials through email, phone and on-site.

Provided prospect clients with detailed information on hardware/software requirementsCreating/designing architecture diagrams for clients to show integration possibilitiesResponding to RFI/RFP’sPart of a sales team closing deals ranging from 100k – 3 millionPerforming client product demonstrations and supporting targeted sales opportunities. Providing training and support for channel partners such as IBM, HCL and AccentureProviding feedback to clients and prospects on new product releases and enhancementsCreating proof of concepts and prototyping solutions using Pitney Bowes’ core software modulesincluding DOC1, e2 Suite, e-messaging, EngageOne and Content AuthorAssisted sales executives by making technical presentations, answering technical questions and managing customer trials through email, phone and on-site.

Solve support issuesProactively stay up to date with all the latest technologies concerning DOC1 & associated products.Work with support and/or product development personnel to troubleshoot and workaround product issues.File enhancement requests and work with product management / product marketing to understand requested product enhancementsPrioritise both time and projects, working independentlyCreate Knowledge Base Articles / Technical Notes

Acted as an interface between business units, technology teams and support teamsEffectively communicated with internal teams to deliver functional requirements like GUI, screen and interface designs.Day to day management of change requests in relation to the project plans to ensure agreed deadlines are metDocumenting and analysing the required information and data.Weekly reports were produced for the project manager showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies.

Responsible for the management of incident/bug reporting Managed two key staff Reported to the ESP business with reports and status of incidents.Prioritised high priority incidents and liaising with development for quick resolution

Supporting the business internally with training, software support & installations.The main contact throughout the commercial fuels division for support.Responsible for managing the mobile phone network within Commercial Fuels.Provided staff with training on various equipment including Ink Jotters/Printers.Responsible for some of the hardware and software purchasing for the division.Providing PC support for both hardware and software.