Simon Pegler Email & Phone Number

Birmingham, England, United Kingdom

Sample projects:• Textbook and online course materials for a major education publisher; online course content for a blended and distance learning UK university • Proofreading/copyediting for a Japanese–English translation agency• Book projects for major publishers including Bloomsbury, Palgrave Macmillan and Routledge • Journal articles for academics at leading UK and overseas universities incl. New York University and The University of Birmingham• Contract proofreading of research papers by ESL authors• PhD/MSc/MA dissertations for UK and overseas students, including in Marketing • Commercial clients, incl. a multinational biotechnology firm, nationwide parcel delivery company, county council and boutique brand marketing agency• Voluntary ad hoc proofreading for charities including Anthony Nolan and Birmingham Children’s Hospital

• Writing, editing and rewriting domain-specific responses and dialogues to train and fine-tune Large Language Models (LLMs)• Fact-checking and cross-checking existing responses• Switching between projects and quickly adapting to complex guidelines

Served as a Central Analyst/Writer on a freelance basis, transforming qualitative research notes and data into strategic marketing reports for Fast-Moving Consumer Goods (FMCG) industries. Authored over 40 reports, demonstrating an ability to synthesise complex information and provide insightful conclusions and strategic analysis. Maintained impeccable attention to detail while adhering to house style, cross-checking data and consistently meeting tight deadlines.

Birmingham, England, United Kingdom

Key Responsibilities:Customer Service: Excellent customer service on the shop floor and at the checkout; actively promoted customer loyalty initiatives and encouraged participation in customer experience feedback schemes.Stock Management: Received and verified daily stock deliveries, ensuring accuracy.Store Auditing: Completed daily store audits and store opening procedures, meticulously adhering to branch operating procedures. Ensured full and legal compliance with operational protocols, contributing to a secure and well-organised store environment.Documentation Accuracy: Maintained precise and accurate records by completing and verifying all goods receiving, price ticketing and invoice paperwork.

Manchester, England, United Kingdom

Key Responsibilities:Shop-Floor Sales: Actively engaged in shop-floor sales, showcasing products and services to customers in a busy retail setting. Provided expert product knowledge and guidance to assist customers in making informed purchasing decisions.Daily Sales Targets: Implemented effective sales strategies and upselling techniques to maximize revenue.Customer Service Excellence: Delivered excellent customer service through personalised one-to-one interactions. Built strong rapport with customers, fostering a welcoming atmosphere and ensuring a positive shopping experience.

London / Manchester

Senior Cabin Crew member and Crew Sales Trainer at easyJet following its 2007 acquisition of GB Airways. With extensive experience in cabin crew management, safety protocols and sales training, I contributed to elevating service standards and driving revenue through strategic sales-led activities.Key achievements:- Successfully developed and implemented sales-focused training modules, resulting in a measurable increase in the sales of tax-free products - Managed and supervised a collaborative, motivated and dedicated cabin crew team on board aircraft, consistently delivering high safety and service standards - Demonstrated a keen ability to adapt to the dynamic operational and commercial environment of the aviation industry and took ownership of all situations- Navigated seamlessly through the acquisition of GB Airways by easyJet, adapting to new operational procedures while maintaining a focus on excellence in service delivery and crew performance.

London, England, United Kingdom

Comprehensive marketing initiatives and pre-sales strategies aimed at enhancing the company's visibility and growth in the GB market and fostering new client relationships.Key responsibilities:• Marketing Collateral Development: Led the creation and development of compelling marketing collateral, including PR copy, website content, and other promotional materials. Ensured alignment with brand messaging and strategic objectives.• Pre-sales and Marketing Strategy: Formulated and executed effective pre-sales and marketing strategies, contributing to the overall business development goals.• Sales Letters, Presentations, and Proposals: Developed impactful sales letters, presentations, and proposals, showcasing a keen understanding of client needs and industry trends.• Relationship Building: Cultivated and nurtured relationships at senior levels within client and partner companies.

Bachelor'S Degree, International Business And Modern Languages (French), 2:1 (Hons)

Education record