Simon Peter Ochen Email & Phone Number

Kampala, Ug

Namanve Central Uganda

Kampala, Central Region, Uganda

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.• Improved productivity while reducing staffing and operational costs by 45%.• Achieved highest contribution among regions (20%) in 2014 by increasing share of high-profit sales and opening new service stations.• Participated and contributed to the bottom -up AOP processes.• Constantly reviewed and monitored opco P&L in relation to Zone-specific contribution.• Ensured interdepartmental synergies are realized to achieve on the Zonal P & L.• Developed sales strategies to address and grow CMS (Customer Market Share), SOGA (Share of Gross Add) and RMS Revenue Market Share.• Utilized market research and effective competitor analysis to develop and implement sales plan/strategies that gave Airtel an edge over completion.• Developed strategies to drive site wise performance on gross adds, E-recharge and Airtel Money within the Region.• Developed and implemented sales strategy for Corporate, postpaid, SME and Data sales.• Monitored the Retail Survey Index (Communication, Visibility & noticeability).• Ensured Brand visibility within the Region (Visibility and deployment of Glow signage, Hoardings, Wall painting, panels, etc.).• Put in place into Area -specific needs for POS materials.• Tracked Regional Network Key Performance Indicators on service delivery and site productivity.• Aligned all Regional teams in the Airtel service and experience centers, channel distributors to deliver great customer experience and satisfaction.• Ensured the look & feel of all Airtel shops / centers are up to the required standards in the zones and stock/ offer all products of the business.• Developed inaugural incentive performance plan, motivating staff and achieving 35% increase in sales.• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.

Kampala, Central Region, Uganda

Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.Built lasting relationships with clients through outstanding customer service interactions.Exceeded targets by building, directing, and motivating high-performing sales team.Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.Evaluated costs against expected market price points and set structures to achieve profit targets.Formulated tactics and strategies to target new potential customers within prioritized markets.Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.Led sales region to increase sales and boost team morale.Modeled strong negotiation skills to help team members close tough deals with lucrative clients.Hired, mentored and motivated sales professionals to service customer accounts and target metrics.Developed sales strategy based on research of consumer buying trends and market conditions.Forecasted sales and established processes to achieve sales objectives and related metrics.Grew businesses by adopting market expansion strategy to serve different customer needs.Introduced cost-saving initiatives to reduce losses and increase profit margin.Helped team stay productive and focused on higher-value tasks to improve sales efficiency.Introduced new products to meet customer demand and increase profits.Collaborated with clients and distributors to create and promote new products.Executed proven strategies to hit sales quota and help company achieve goals.Accompanied sales reps in field for ride-along to teach, observe and work one-on-one.

Kampala, Central Region, Uganda

 Exceeded targets by 25% through building, directing and motivating high-performing sales team. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 65%. Developed sales strategy based on research of consumer buying trends and market conditions. Grew businesses by 75% through adopting market expansion strategy to serve different customer needs. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Carefully analyzed data to determine most effective sales strategies. Targeted prospects in other territories through careful research of competitor products, services and trends. Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities. Forecasted sales and established processes to achieve sales objectives and related metrics. Attracted new clientele and developed customer relationships by hosting product-focused events. Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations. Modelled strong negotiation skills to help team members close tough deals with lucrative clients. Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction. Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results. Tracked changing product lines to effectively meet dynamic market demands. Introduced cost-saving initiatives to reduce losses and increase profit margin by 15%. Collaborated cross-functionally with product development and production teams to improve designs and reduce costs. Evaluated costs against expected market price points and set structures to achieve profit targets.

Jinja Uganda

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions..Achieved & also exceeded (by 35%) monthly sales goals by promoting product benefits and enrolling new clients.• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.• Retained excellent client satisfaction ratings through outstanding service delivery.• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.• Trained, mentored, managed & motivated staff and new sales representatives.• Expanded customer base and boosted profit within product line by at least 15%.• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.• Organized sales paperwork, presented proposals and finalized contracts.• Implemented brand marketing and sales campaigns.• Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.• Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.• Determined problem areas and resolved issues related to profitability and business objective achievement.• Exceeded goals for new accounts in single sales cycle.• Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.