Simon Petrie Email & Phone Number

Greater Los Angeles Area

Ongoing Responsibilities:Oversee remote IT Help Desk - Keno Kozie• Review monthly metrics with vendor and Irell CIO. Analyze data and follow up with users on any negative feedback received • Update and maintain knowledge base, including rollout-specific quick reference guides• Track and assign ticket requests from ticketing systemTrial Support for the Firm• Maintain inventory of trial equipment, packing lists and end-of-life/replacement schedule• Migrate… Show more Ongoing Responsibilities:Oversee remote IT Help Desk - Keno Kozie• Review monthly metrics with vendor and Irell CIO. Analyze data and follow up with users on any negative feedback received • Update and maintain knowledge base, including rollout-specific quick reference guides• Track and assign ticket requests from ticketing systemTrial Support for the Firm• Maintain inventory of trial equipment, packing lists and end-of-life/replacement schedule• Migrate relevant trial data to NAS system in preparation for trial• Work with Paralegal Staff on trial timelines and data needs• Coordinate with vendors to supply on-site printers and equipment shipping • Travel to site to set up equipment and provide IT supportCoordinate yearly Reverse 911 testing• Track, analyze and present results data to senior managementCreate documentation for yearly ISO 27001 audit• Point person to consolidate and oversee forms and documents being provided to auditorManage Development Team to insure success in current implementations, as well as plan the roadmap for future projectsTraining new hires as well as developing and implementing classes for ongoing education of attorneys and staff Show less

Greater Los Angeles Area

Microsoft Certified Trainer, Microsoft Certified Professional and Microsoft Office Specialist. Project Manager of all IT rollouts, including the upcoming SharePoint platform upgrade and redesign of company Intranet. Certifications in progress: MCITP, MCTS, SharePoint Administrator 2010 and 2013. Sole practitioner providing IT training to all employees at the Firm. Weekly continuing education classes and one-on-one custom sessions. Specific eLearning development, implementation and… Show more Microsoft Certified Trainer, Microsoft Certified Professional and Microsoft Office Specialist. Project Manager of all IT rollouts, including the upcoming SharePoint platform upgrade and redesign of company Intranet. Certifications in progress: MCITP, MCTS, SharePoint Administrator 2010 and 2013. Sole practitioner providing IT training to all employees at the Firm. Weekly continuing education classes and one-on-one custom sessions. Specific eLearning development, implementation and administration of Profiscience's database management software (UniversitySite, Traveling Coaches, Captivate 7, HTML5). Voice-over background allows for full scope development of eLearning modules including narration, eliminating the need to outsource to a third party. Project manager on renovation of current Learning Center, incorporating full, interactive whiteboard capabilities with the advantages of remote feed to Newport Beach office (45% under budget). Show less

Century City, Ca

Microsoft Certified Trainer, Microsoft Certified Professional and Microsoft Office Specialist. Training new hires as well as developing and implementing classes for ongoing education of attorneys and staff. Integral in the project management of firm-wide upgrade from Windows XP/Office 2003 to Windows 7/Office 2010 (18 month project / 400+ users.) Creation and narration of eLearning modules (Captivate) for internal procedures delivered via integration into the SharePoint Firm Portal.

Century City, Ca

Tier 1 and Tier 2 comprehensive on-demand assistance for phone and email requests. Assistance with Office and Adobe programs as well as hardware repair and installation. On-call rotation involving after-hours and weekend support for entire firm.

Greater Los Angeles Area

Custom design of client specific fly pages in pitch-books utilizing Photoshop and Illustrator. Point person for 3 weekly Marketing publications with a subscriber base of over 100k. Fully automated and interactive presentations created in Flash. Multiple on-demand projects including bulk conversion and upgrade from Quark 5 to Adobe InDesign.

Master Of Arts In Learning Technologies, 4.0

Intense emphasis on adult learning and motivation, gamification and non-traditional educational models.

Certificate, Computer Science

Certification as a Computer Programmer Certification as an IT Project Manager

Bs, Theatre

Graduated with Honors.