Developing and improving the controlled substance compliance program for Amazon Pharmacy (under Amazon Health Services).

• Operations: Leading corporate initiatives to improve margins and grow sales. Knowledge expert on the practice of pharmacy and current state and federal regulations. • Strategic leadership: Oversight of onsite health care clinic in addition to running a full service travel clinic (>1,000 patients/year). Implemented additional protocols (minor ailments, technician immunization etc) to increase efficiency and drive revenue growth. First to strategize, formulate, and implement curbside for prescription medications during the COVID-19 pandemic. Maintains close communication with pharmaceutical manufacturers, the department of public health, as well as local providers and healthcare institutions. • Revenue Growth: Managing P&L and key performance indicators in an increasingly competitive market. Consistently achieved top immunization rates in the company. Coached staff and achieved top tier MTM completion rates, improving patient care and maintaining Medicare reimbursement rates. Strong focus on the bottom line and reducing waste by flex scheduling practices.• Hiring and training: Top manager for recruiting high quality assistants and developing them into technicians. Led the hiring processes for pharmacists and interns for district managers. Principal leader in developing, coaching, and mentoring pharmacy managers.

Opening up the new Walgreens at UCSF Benioff Children’s Hospital – Mission BayMain responsibilities & Achievements• Operations: Responsible for building from scratch and directing the operation of the new Walgreens Specialty Pharmacy at UCSF Benioff, accountable for building and improving unit sales, profits, and image through the overall development and protection of store assets, the selection, training, and development of personnel, and proper service to customers.• Clinical & Relationship Management: Managed within the first 2 months to establish and build strong relationships with the main stakeholder units at UCSF and by overseeing the clinical management of patients resulted in growing the business at the site.• Revenue Growth: Within 1 year, continuously improved prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to customers inclusive of patients, prescribers, pharmaceutical manufacturers, payers, and health systems.• Strategic Leadership: Responsible for collaborating with internal strategic account management and succeeded in deepening the relationship with the health system for overall growth of business at the site and within Walgreens.

Clinical instructor to first year pharmacy student on over-the-counter medications, general pharmacy law, and community practice.

• Proven leader as a pharmacy manager overseeing a high volume operation that includes providing over 300+ prescriptions daily, health screenings, medication therapy management, and a wide array of immunizations.• Responsible for developing the business plan to grow the business at the site and within Walgreens working in conjunction with the District/Region leadership• District expert and APHA certified trainer of immunizations• District expert and liaison to the HIV medical community• Supervised pharmacy staff members and responsible for their growth and training

• Partnered with management in developing and implementing initiatives to increase profitability• Recruited, trained and supervised pharmacy team• Participated and promoted team engagement in clinical services• Upheld operational standards including performance metrics, safety and compliance• Identified critical business opportunities and meaningful solutions to drive growth and improve performance in my pharmacy• Successfully implemented those solutions by leading my team to achieve specified goals

•Providing critical drug information to patients•Ordering and maintaining drug inventory

• Providing critical drug information to patients• Ordering and maintaining drug inventory

• Lead technician solving complex billing and insurance• Ordering and maintaining drug inventory

• Led lab discussions for third-year pharmacy students• Provided critical feedback and analysis of video recorded consultations• Other duties included holding office hours and grading weekly assignments and year end projects