Simon Chow Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, CA

• Major duties and achievements:
• Tailored and secured 7 IT solutions (e.g. game servers, web developments and event marketing) for different events and projects, and continuously monitored and remediated various security issues such as DDoS, hacking.
• Analyzed security event data through SIEM and responded with SOAR and a few manual actions.
• Provided remote technical support on different technologies, e.g. Zoom meetings and webinars, as well as different web applications, to 4 social service projects with different partners and discovered the possibilities.

Chai Wan, Eastern, HK

• Pioneered the development and implementation of advanced security guidelines and initiatives, such as IAM, RBAC, SSO, MFA and MDM/MAM (Microsoft Entra ID (formerly AAD), Intune and Apple Business Manager), PIM and PAM.
• Implemented and utilised Palo Alto Cortex XDR, Microsoft Sentinel and Microsoft Defender and Accenture’s managed security services SOC as MDR/EDR/XDR, SIEM and SOAR solutions, and created automated security incident.
• Collaborated with DevOps Team to develop and implement security baselines, KPIs and guidelines for cloud-based applications, both internally developed and vendor-supplied, including key and certificate management with.
• Partnered with Infrastructure Team and IT Helpdesk Team to manage security operations for major IT development projects, including secure email gateway (Mimecast), Microsoft 365 configuration review, mobile device.
• Secured company application and IT infrastructure by integrating vendor MSS SOC and VMDR tools (Qualys and Tenable Nessus) and penetration testing, proactively addressing security alerts, security investigation, and.
• Secured company on-premises network composed of servers, firewall, Wi-Fi, Cisco routers and switches, with access control lists, CMDB and network configuration management (NCM) tools.

Chai Wan, Eastern, HK

• Implemented SIEM and SOAR for the automation of abnormalities detection and remediation.
• Secured the company’s network and IT infrastructure with different MSSs for any ad-hoc security alerts and vulnerabilities and execute mitigation and remediation when needed.
• Formulated and enforce various security policies and standards in office, such as WFH policies, AUP of the company’s OpenAI project, DLP and network settings.
• Cooperated with Application and Infrastructure team for related security requirements, such as baseline for new servers, applications and websites.

• Major duties and achievements:
• Streamlined statistic reporting workflows with Excel and CRM system for project workers’ convenience.
• Assisted with project website design, management, maintenance and security issues.
• Helped in maintaining and troubleshooting IT system within the organization to provide stable IT-working environment, such as Active Directory, Wi-Fi and M365 setup.

West Kowloon, HK

• Major duties and achievements:
• Collaborated with over 50 institutes (schools, universities, companies) to create tailor-made IT development projects such as IoT and smart campuses.
• Developed IT education curriculum with latest materials and trends such as computer networking, programming and cybersecurity for youths with different backgrounds, and provided related IT training to over 180 teachers.
• Led a after-sales support group of the company's IoT development projects.

North Point, HK

• Major duties and achievements:
• Maintained and upgraded IT infrastructure such as computer management system, server backup and maintenance, video conferencing for 80+ staff members plus church service audience.
• Performed on-site and remote diagnosis and support to 80+ workstations at 6 different locations on technical issues such as computer setup, email, file systems and network connectivity.
• Upgraded hardware on different computers such as iMacs, MacBook Pros and Windows-running workstations, and facilitated Microsoft 365 migration.
• Implemented web-based Wi-Fi authentication management system with RADIUS.

Chai Wan, HK

Chai Wan, HK

Developed social platform and a charity project website reaching totally 50k+ views in a month after launches

Bachelor Of Engineering - Be, Compute Engineering, Information Engineering

Education record