As Business Platform Manager, I'm the go-to person for making sure our systems and tools run like a well-oiled machine. I work with a fantastic team, pulling everyone together across functions to make sure our systems and processes are doing their thing smoothly. Whether it's figuring out better ways to use what we have or bringing in new tricks, I'm all about making our work easier and more efficient. I chat with people across the company, find out what they need, and make sure our platforms are helping them out, making sure we have the best-fit for everyone.My proudest successes:-Implementation of core business tools, including Salesforce and Pardot- Automation of Sales routines- Achieving ISO27001 cybersecurity certification- Acting as Data Protection Officer

Driving the systemisation and productisation of advice and procedural support to landlords licencing their properties.● Redesigning the operational back-end systems and procedures to reduce costs, increase the speed of delivery and improve customer satisfaction● Systemising the service offering allowing representatives to focus on the customer, not the next steps required● Partnering with data source company to develop a joint venture

Employee #1 of community-driven, tech-enabled house-sharing startup. Drove and supported the growth of the company from 1 to 25 employees, 12 to 200+ customers, from 2 to 50+ locations and from Angel to a £3.5m Series A funding round. First-hand experience of the needs of a startup; a fast-paced, ever-changing environment that required constant and instant adjustment.Built and managed cross-functional teams to run multiple homes. Developed and implemented processes, systems and automations across all departments from blank sheet problems, including speeding the application process from an average of 7 days to the fastest application of 45 mins.

Holy Brook Associates uses meeting co-design and facilitation to empower people to share their expertise and improve their organisations and communities.Our team includes people with a variety of skillsets so we can provide training and meeting journeys in a wide range of topics.

Worked with a variety of SMEs in user experience and product improvement on a consulting basis. Projects included: Improved activation rates for LocalFu, a C2C travel advice marketplace startup User experience and onboarding improvements for B2C web startupsProduct development & system profiling for HMO Services, a B2B “certification as a service” startup

Volunteer consultant for a charity aiming to transform the lives of thousands of Guatemala's vulnerable children through an annual educational and recreational camp experience.Created a new marketing and communications plan. Simplified the promotional message and clarified core objectives. Produced new website, brochure, prospectus and revised branding.Created proposals for new ideas for fundraising and helped embed new ways of working between teams in three different countries (Guatemala, the US and the Netherlands).

Ensure excellent service experience for corporate weight loss challenge clients. Develop bespoke marketing and promotional approaches for each client’s particular needs. Ensure high uptake within clients’ populations and co-ordinate rollout worldwide. Remote working for US-based team requiring self-management.

Creating and managing the full customer experience for the novel new field of diet rewards and motivation.Involved at all levels with the launch and refinement of a new concept in weight loss motivation. Co-ordinated a team of customer contact agents to ensure high-quality service for existing and potential members. Continued process refinement to improve the service offering, including marketing, sign-up conversion and improvements to the members’ experience.

Account lead for newly-merged GIC's projects for the London 2012 Olympic and Paralympic Games. Working with LOCOG’s in-house team and key stakeholders including the ODA, Host Boroughs and TfL to develop and deliver the strategy of community and stakeholder consultation. Developed a suite of tools and techniques to engage and relate with the local community with bespoke pre-planning application engagement programmes with a wide range of communications tools.Co-ordinated and facilitated nationwide stakeholder engagement programmes including round-table debates. Encouraged and enabled stakeholders to reach creative solutions to their issues, ensuring their needs and desires are included in proposals where possible and managed when not.Continued to work with clients such as Fairview New Homes, Spenhill (Tesco) and smaller developers. Role included extensive liaison with clients, community members and local stakeholders, acting as ‘translator’ between technically-minded clients & consultants and the general public.

Acted as a key integrator between the design and account teams for a specialist in design for Investor Relations. Worked on a variety of digital and print projects for multinational clients in all sectors. Managed the rebranding of the College Group, the multinational parent company of The College and Communiqué.

Deeply involved with the whole consultation process from winning business to delivering materials and submitting planning applications. Regularly lead projects for clients such as Gallagher Estates, Taylor Wimpey, Barratt Homes, Waitrose, Richmond Villages and Premier Marinas.

Co-ordinated a team of suppliers, responsible for their selection and deployment. Grew role from initial brief, acting as the in-house expert on new media and logistics.Achieved ISO 9001:2000 quality accreditation.Notable projects include rebranding Communiqué itself and planning application consultation on Northstowe and Ebbsfleet, the modern Garden City prototypes, being brought forward in Cambridgeshire and Kent.

Consultative sales role. Acted as a key contact and sales representative for a variety of software and hardware vendors. Working with clients, diagnosed needs, set pricing and recommended solutions within a B2B context. Controlled all aspects of customer care for personal clients, developing and implementing tailored sales strategies for each.

Placement year as part of my degree. Planned, organised and supervised board-level international business seminars, conferences and social events at a dedicated conference facility. Advised hosts and organised support staff to ensure the ‘invisible’ clockwork running of events. Administered and coordinated delegates.