Simon Preece Email & Phone Number

New York, NY, US

New York, NY, US

Swindon, Wilts, GB

I was engaged with the Nationwide Building Society migrating their Incident and Problem Management system from Remedy to ServiceNow and renovating the Problem Management processes to enable proactive problem management; creating and running workshops with a variety of audiences and engaging with multiple third party providers to ensure effective.

I was engaged in a project with Lloyds Banking Group, setting up a 24x7 monitoring and recovery management desk specialising in the recovery of bespoke payments applications and databases running primarily on UNIX and Mainframe back-ends; this team kept a constant watch on key batch runs and scheduled events to ensure that there were no delays and spotted.

Hoofddorp, North-Holland, NL

I worked on contract as a major incident manager for TNT Express the 4th largest global package shipper in the world helping to set up a shift based Incident Management team and train permanent staff in its operation.During this time I was part of a team working 24x7x365 called on to manage all major IT incidents impacting the UK or global operations.

Gogarburn, GB

I worked on contract as a Global Incident Manager for the Royal Bank of Scotland, working with a team responsible for all major incidents across all banking divisions including multiple high street banks (RBS, NatWest, ABN AMRO, Coutts), insurance vendors (Green Flag, Direct Line, Churchill), trading floors and all associated back office functions. The.

Mclean, VA, US

I worked on contract for Capital One in Nottingham providing ITIL Problem Management services and expertise.Working for Capital One internally in an outsourced multi-vendor environment, it was my role to ensure that problems were raised both after major incidents and pro-actively from a number of sources including monitoring and capacity management. Once.

Miami, FL, US

• I worked as Onsite Support Lead for the UK and Ireland for Sitel, a global Contact Centre Outsourcer. My team provided technical onsite services for all sites in our region, including PC Support, desktop installations.
• Successfully managed the termination of several aged equipment leases which were costing thousands of pounds each in penalties every month.
• Managed the merger of our head office and a call centre site together at short notice and within a short time frame (6 weeks total), with no impact to business.
• Stabilised the various regular reporting tasks from all sites.
• Created effective asset management systems enabling the company to save over £100,000, by reallocating assets where required throughout Europe.
• Coordination of a varied team of engineers spread throughout the UK.

Houston, Texas, US

I worked for HP, in their Enterprise Services IT outsourcing company (formally EDS), providing IT services to their client SKF, a global manufacturing client specialising in bearings and friction reduction systems.I performed the role of Workplace Service Operations Manager for the EMEA region, which also included global responsibility for all Wintel based.

Reduced the number and frequency of high impact incidents by over three quarters in the first year, by implementing ITIL problem management across the entire SKF account.Designed the processes, selected, configured and in some cases wrote the tooling to enable them.Set up and ran regular 'Problem Resolution' meetings with client governance.

Moved to the newly signed SKF account to help start up the service and transition SKF from internal to outsourced IT.Created and managed the ITIL Incident Management processes for the SKF account, set up tooling and trained staff in ITIL basics with a focus on incident management.Heavily involved in negotiations to agree final SLAs for the account.