Store Manager
Current•Lead, inspire, challenge and involve my store team including GPHC registered Pharmacists to deliver KPI performance and business growth whilst exemplary retail standards whilst nurturing a professional environment to deliver the business plans. •Role model and deliver legendary customer and patient care in store, ensuring that, as a team we always respond quickly to every individual customer’s needs creating a culture where we proactively deliver great customer and patient care, we don’t wait for complaints or professional standards shortfalls.•Set up my colleague team to deliver sales, items and services targets, always keeping profitability in mind and managing costs – salary, expenses and loss. Leading for profit and growth, making the most of local opportunities, whilst delivering the company plan.•Deliver a sustainable and efficient retail and pharmacy operating platform in store to maximise stock availability, control costs, maximise profitability and meet our customers’ expectations.•I am directly accountable for cash accounting compliance at store level and ensure that all related policies are fully implemented and upheld in store which are audited on a quarterly basis.•Build and maintain great relationships along with internal and external partnerships to influence and contribute to the development of the business across the region. Drive the sharing and delivery of best practice and act as external ambassador for the company in key local forums.•Create a robust succession plan by developing talent for my store/ area /region for key roles and deliver customer driven profiling and ongoing colleague scheduling, for my store ensuring colleagues are available 7 days a week for patients and customers. Creating an environment where healthcare professionals flourish.
