Simon Smith work email
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Simon Smith personal email
Experienced leader with a passion for business & technology simplification & transformation of the customer experience & the whole business value chain (end to end), releasing this (inefficiency) back to the business allowing the business to focus on top line growth and bottom line savings. All my leadership roles have all attacked this inefficiency/simplification which benefits the employee, customer and the growth agenda and importantly working together with the business and leadership teams. It reduces costs (as a natural outcome) but not at the expense of service, revenue, engagement and the customer experience. Skills: Business & Operational Transformation, Operational Excellence and Improvement, Technology delivery, Data & AI leadership & Change leader. Passionate role model of Continuous Improvement, Agile, Operational Excellence & LEAN advocate/practitioner. Delivered significant results to the top and bottom line in varied industries, models & geographies. Successfully led transformation programs resulting in significant savings, efficiency, effectiveness and leadership & culture change.Extensive Regulator experience (UK PRA/FCA, India IRDA, Hong Kong IA, China CIRC etc) having led businesses through UK FCA 166/vReq investigations/audits/remediation programs. Leadership roles within Operations & Technology, Enterprise Transformation, Captives/BPO/On & Off-shoring, M & A’s, JV’s & ‘green field’ business builds, post-merger integration and rapid growth start ups and failing/turnaround businesses in need of help. Army Officer (Regular & Reservist) with the Royal Engineers. Selected for Commando Engineers (served with 24/59/131 Commando units) supporting the Royal Marine Commandos, in multiple leadership roles. Reenlisted in the Army Reserve in 2020 to support the UK response to CV19.
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Chief Operating OfficerClear GroupUnited Kingdom
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Managing Director (Group Technology/Operations/Efficiency)Swiss Re Nov 2020 - PresentZurich, Zurich, ChGroup Technology Operations: Tech Strategy, Tech Innovation, data, products, cloud, agile and operational transformation, Tech Performance Mgt (OKRs). Additionally asked to lead a new Group wide Efficiency effort. Targeting top and bottom line opportunities, all Group wide transformation programs (cost/benefits/RoI/Business plans) top line (growth) investments programs, Business investments and spend plus business 3 yr growth plans, Procurement saving plans, profitability and cost base. Exciting times. -
Non Executive Director - Technology, Digital & OperationsUk Ministry Of Defence May 2022 - PresentLondon, GbNED to the UK Ministry of Defence. Security Cleared Supporting the MOD and key UK and overseas territories critical infrastructure advisor and guide. -
Ceo Of A Tech Turnaround (Wealth Mangt Start Up) InterimUk Ltd Jan 2020 - Dec 2020CEO of a UK regulated Financial Services business tasked to rapidly remediate and turnaround and handover to a new leadership team. Applying an Agile culture. Working with some incredibly talented people. Driving speed of execution and delivery with a daily huddle/agile culture. Tasked by the Board to lead a very rapid turnaround/transformation. Working with a new Board, new NEDs and new Chairman to turnaround a business. Working with a group of very talented turnaround specialists and a team of motivated, driven leaders. Installing new Governance, Controls, AML and Financial Crime standards, New Business propositions, Revenues, Risk, Leaders and leadership with a sharp change from command and control to a servant leadership Culture, Conduct and behaviors. Rapid Ops & Tech TOM design. Significant Capital, Revenue, liquidity challenges and having to lead a~30% cost base reduction at pace. $4 Bn USD under management. Inherited and then led a FCA 166 and response. Developed strong and regular FCA linkages. Introduced a new Leadership team ie new CFO/COO/CRO/CCO/AML/CInvO/Sales lead etc.Leading a business through an extremely tough time. Poor business morale at all levels. Very challenging but professionally very rewarding. A real test of leadership and resilience.
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Group Coo (Technology, Claims, Op Exec, Transformation, Change, Agile Tech, Ciso, Lean)Ms&Ad Insurance Group Jun 2018 - May 2020Tokyo, Tokyo, JpDrive top line growth by ...improving the Customer Experience, Business & Operational leadership, Technology, Data, AI, Operational Excellence (LEAN), Group Claims, Business Transformation & Improvement. Reviewed the UK P&C business and then full exit and sale of the business. Delivered by a relentless (daily) focus on Operational Excellence team skills in the business. Up skill team leaders to be better leaders and drivers of (their own) change. What improves? Service, quality, NPS, errors, downtime, costs, risk, engagement, disciplined U/Wing, passion, enthusiasm for the job, leadership, data, metrics and a more open and honest culture of continuous improvement.50 million cost out from Group Ops in 12 months. -
Ceo India & Coo (Operational Excellence)Willis Towers Watson Jan 2013 - Jun 2018London, England, GbLed growth from ~1000 to 3800 FTEs & ~9% of the Global WTW workforce.Key Deliverables: eliminate 40-50% of the value chain by Leading the Change/improvement in - People, Leadership, Quality & Client Service, Cost control, Delivery, Technology & Enterprise Risk Mgt all through the very highest level of Team Leadership & Operational Excellence/Continuous Improvement. WTW has been in Mumbai for 26 years supporting the annual delivery ~3-4 Billion USD in WTW Global Revenues directlyMultiple Board Member roles -
Coo & Cio Apac (& Hr-People Leader For Apac)Willis Towers Watson Jul 2008 - Feb 2013London, England, GbEliminate ~30-50% of the value chain by focusing on Operations, IT, Change, Risk, Compliance, Operational Improvement (LEAN).HR Head of Asia for 3 years. Interim CEO/Head of Japan during Fukushima BCP incident.Introducing LEAN (TPS) across People, Process & Systems - Asia.Board Member for Willis China.Led the BCP plan from Tokyo immediately after the Tōhoku earthquake and tsunami on 11 March 2011. Office relocation and employee evacuation execution to Kobe. “When others left, we stayed... to support our staff”.KPI's: Revenue, Retention, Renewals, Opex, Customer Service Measures.Reporting to the Chairman & CEO of Asia Pacific, Middle East & Africa.
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Director Commercial Development (Head Of Sales & Service Change) EmeaGe Capital Jul 1996 - Jul 2008Norwalk, Ct, UsImprove Top line and reduce bottom line. Target 25-50% elimination of the value chain. Tasked to lead - Change Management, Operational effectiveness (Lean/TPS), Strategic Initiatives (Marketing/Segmentation/Value Prop/'Go to market' planning) & Client Development (NPS) & Leadership Development.5 Geographic EMEA “regions”, consisting of 24 individual businesses, ~ 350 senior management team (SMT) members and ~ 28,000 employees. A broad role but specifically focused on leading the introduction of Marketing DNA, Operational effectivenes & Business turn arounds across EMEA.KPI's: Tasked to lead 10%+ Organic Net Income impact. OpEx bottom line control & Increase Customer Service Levels & Service to Sales targets. Employee retention increased in targeted (LEAN) areas.Reported to the Group Chief Commercial Officer & Head of M&A -
Coo/Director, Business Simplification & Outsourcing - Emea/India (Head Of Ge Lean Deployment Emea)Ge Capital Dec 2003 - Nov 2004Norwalk, Ct, UsTasked to lead Operational Simplification/Productivity/Cost Out across all GE EMEA businesses. $1.5Bn impact across GE EMEA. Spearheaded the introduction of Lean to GE and the use of Indian/Hungarian Low Cost Outsourcing (GECIS then GENPACT).Worked for GE Group Executive Marc Onetto, now SVP, Worldwide Operations and Customer Service, Amazon.com. Mark is now leading TPS/LEAN for Amazon world wide.Reported to CEO Europe
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Ge Global Jolp Program (Project Assignments In: Wealth Mgt, Asset Mgt, Insurance & Banking)Ge Capital Oct 1997 - Dec 1998Norwalk, Ct, Ushttps://jobs.gecareers.com/jolpJOLP is the global Junior Military Officer Leadership selection program. GE selections from numerous Military backgrounds and rotates them through the organisation in leadership roles.Assignments in: wealth management, asset management, corporate finance, structured finance, insurance, banking.
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Coo/Director, European Operational Simplification Emea (Head Of Lean Deployment Emea)Ge Capital Insurance Dec 2004 - Jul 2006Tasked to lead operational simplification/productivity/cost out (BPO )across 24 EMEA COO departments. Led the introduction of LEAN (TPS) to GE EMEA. $150MM impact across EMEA. Chairman & CEO Award for ‘Business Impact’. Identified widely as EMEA ‘Best Practice’ and thus adopted Globally across GE. GE Ins then sold to Swiss Re. LEAN = Circa $600MM impact in 2006-2007 in GE EMEA alone.Reported to the Group COO -
Head/Global Director, Global Acquisition & Integration (Pmi)Ge Structured Finance Group (Sfg) Aug 2002 - Dec 2003Tasked to lead the post deal integration of a $6Bn portfolio across 6 countries & 8 P&Ls in the USA & Europe.Reported to the Chairman & CEO of SFG (USA)
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Coo/Director, Quality & E-Business (Uk & Nordics)Ge Real Estate Investments Feb 2000 - Aug 2002A member of the Business Senior Mgt team. Tasked to develop & enhance the ‘go to market’ proposition using the web. Also the business 'Quality Leader/Director' leading Lean 6 Sigma efforts for the business. Facilitated the introduction of Oracle 11i (eFinancials) into the European business.Reported to CEO UK & Nordics -
Operations Leader/Program ManagerGe Capital Insurance Oct 1997 - Feb 2000Across multiple business lines. classes. Tasked to develop and enhance Sales & Operational efficiency, effectiveness. Working directly with B2B Financial Service clients. Introduced LEAN across the business.Reported to the COO
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Army Officer (Reserve & Regular) - Combat Engineer - Commando & Airborne Forces (Green Beret)British Army Jun 1986 - Dec 1997Andover, Hampshire, GbRank: Lt Colonel. Having started my Military career at 17yrs of age, as a Private Soldier prior to University, I am privileged to have served my country starting in my local home county Infantry unit (WFR) then with the Royal Engineers (131/59/24 Regts) & Commando Engineers (a unit within 3 Commando Brigade Royal Marines) in multiple leadership roles: Troop & Platoon Commander, Recce Troop Commander, Machine Gun Troop Commander, Company 2iC, Unit Expedition & Adventure Training Leader, Commando Selection & Training Officer, Parachute planning-training & Liaison Officer.Commando Engineer Liaison Officer during "Operation Iraqi Freedom" 2003 (TELIC 1 - from Kuwait to the battle for Al Faw & battle for Umm Qasr & battle for Basrah). https://en.m.wikipedia.org/wiki/Battle_of_Al_Faw_(2003)Operational deployment in Helmand, Southern Afghanistan (HERRICK V) with NATO/ISAF in 2006 as (briefly) Deputy Chief Engineer with 3 Commando Brigade Royal Marines. I ended my Military career as a Reservist in 2008 where I have continued to employ much of what I have learnt to my Financial Services career to date.Reenlisted in the Army Reserve in 2020 to support the UK response to CV19. Proud to serve. I am always very willing to share my learning with any Military people wanting to leave for 'Civvy Street'.Activities:Royal Engineer, Combat Engineer, Airborne (jump course) & Commando selection. Jungle, Arctic & Desert Survival trained. Civilian - Qualified Mountain Expedition Leader award (MLT) - http://mltuk.org. Military - Joint Services Mountain Expedition Leader award (JSMEL). Qualified to lead Groups in Mountainous regions. Specialist in post conflict reconstruction & development – Iraq 2003, Afghanistan 2006. Multiple Staff Roles.
Simon Smith Skills
Simon Smith Education Details
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Sheffield Hallam UniversityAnd Related Support Services -
Royal Military Academy SandhurstLeadership
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Sheffield Hallam UniversityDip & Adv Diploma Business
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World Challenge Expeditions (Wc)Leadership & Outdoor Education
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Ge Junior Officer Leadership Program (Jolp)
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Military Skills Courses (General)Army & Commando Training
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Bbc Interview - Lean
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Commando Training Centre Royal MarinesLeadership
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Ge UniversityStrategic Marketing
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Ge UniversityOperational Leadership
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Ge UniversitySales Strategy
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Ge UniversityAdvanced Leadership & Facilitation
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Ge University1 Year Leadership Development Program
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Ge University (Sales & Service)Net Promoter Score (Nps) Leadership Program
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Rsme Royal School Of Military EngineeringEngineering
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Commando Training Centre LympstonCommando Selection
Frequently Asked Questions about Simon Smith
What company does Simon Smith work for?
Simon Smith works for Clear Group
What is Simon Smith's role at the current company?
Simon Smith's current role is Chief Operating Officer.
What is Simon Smith's email address?
Simon Smith's email address is si****@****o.co.uk
What schools did Simon Smith attend?
Simon Smith attended Sheffield Hallam University, Royal Military Academy Sandhurst, Sheffield Hallam University, World Challenge Expeditions (Wc), Ge Junior Officer Leadership Program (Jolp), Military Skills Courses (General), Bbc Interview - Lean, Commando Training Centre Royal Marines, Ge University, Ge University, Ge University, Ge University, Ge University, Ge University (Sales & Service), Rsme Royal School Of Military Engineering, Commando Training Centre Lympston.
What skills is Simon Smith known for?
Simon Smith has skills like Operational Excellence, Cross Functional Team Leadership, Program Management, Change Management, Six Sigma, Process Improvement, Business Process Improvement, Operations Management, Strategy, Business Transformation, Management, Lean Manufacturing.
Who are Simon Smith's colleagues?
Simon Smith's colleagues are Paul Jacobs, Cavan Keogh, Mark Cummings Cert Cii, Victoria Gallimore, Dane Turner Acii, Rohan Mathi, David Sharman.
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