Developing & building a startup cloud business Building new channel focussed cloud services Building a technical & sales leadership teamCreating partner alliances & strategic resell partnershipsUnderstanding and building value into harnessing and selling public cloud solutionsConsultancy services for institutional investors around the Resellers market space, Managed Service Providers & Cloud business trends

Director of Managed Services, delivering and winning bespoke contracted annual recurring revenue services.Softcat is a leading provider of software licensing, hardware, security and related IT services to the corporate and public sector. Publicly trading on the FTSE and currently employs over 1500people. The company has an annual turnover of over £1bn and has been profitable since inception, resulting in a strong balance sheet and very firm financial foundations.Softcat sells and supports products and solutions from all the world's leading IT companies. For all of the portfolio products and solutions, Softcat offer a full range of services including advice and guidance, technical design, product sourcing, implementation, support, managed services and project management.I was responsible for building a new services division with Softcat Plc. Developing new innovative cloud and support managed services, generating annual contracted recurring revenue for a £12+ million turnover within 5 years of launching the offering. Enjoyed consistent double digit growth in service revenues year on year for the managed services business unit from 2010 to 2015.Whilst on the Softcat board I gained experience preparing for a public flotation of the business. I was responsible for the Cloud & Managed Services Strategy that was presented to potential investors prior to the float.Specialties:Large team motivation and managementStrategic services developmentDeveloping strategic business alliances

Ultima Business Solutions is a well respected IT services and consultancy organisation. Ultima provides a range of IT services, including 24 x 7 managed support services offering a range of technology solutions. Reporting directly to the CEO, holding operational responsibility for EMEA client services, including solution management, project delivery and helpdesk support.Sit on the Executive Board of Directors, leading new initiatives and developing company strategies i.e. launching Ultima’s Innovation Suite, Unified Support Services, PCI compliant offerings and New Cloud Computing (SaaS) and Data Centre Strategies.Increased profit margins and sales of the Managed & Support Services Department by 60% (April 2007 – April 2008) by reducing operating profits and developing new services. Overall responsibility for the Managed & Support Services Department, which consists of a team of 40 Technical Engineers, Project and Service Delivery Managers.Core focus is business retention and development, achieved through building market leading services, and generating new business leads. Contract values range from £1m to £5m and 2-5 contracted year’s duration.Tasked with building strategic relationships with key vendors like Symantec, NET IQ, Cisco, VMware, Citrix, Checkpoint and Microsoft, in addition to extensive experience working with Tier 1 ISP’s and data centre service providers.Strong commercial and customer facing skills, excellent large event presentation skills (Microsoft/VMware/Cisco seminars).Responsible for commercial frameworks, ensuring strict adherence to governance, risk and control procedures at all times.

Responsible for running the Managed Services Team as a whole and ensuring that solutions were delivered in line with process and procedures aligned with ISO 27001/BS7799.While working with the Service Desk Manager and Administration Manager I was tasked with developing services, and ensuring they could be delivered in line with business expectations.Negotiated with Technical vendors to develop ongoing training for staff, and garner more profitable charging models to reduce operating costs for delivered services.

Responsible for setting up a Service Delivery Methodology for Managed Services.Tasked with visiting all major clients and understanding what was required from a 24 x 7 managed service. Managed the project to attain certification for the BS7799 standard to aid competitive advantage when bidding for new contracts, in addition to building a structured processed methodology to follow.Developed and designed SLA’s to match service levels.

RBSI is a world-renowned international bank with offices all over the world. Based in Jersey I had the opportunity to start on the Graduate scheme and work within several departments. I chose to work in the project management team on the roll-out of a new electronic banking system (EBS), reporting to the senior project manager and the Director of the change management department

Supporting the Marketing Director in the Paris office.Creating sales and manufacturing reports using Cognos Power Play SoftwarePresenting findings to Senior Management globallyTranslation services for Marketing Director