Simon Raj Victor Email & Phone Number

Coimbatore, Tn, In

Coimbatore, Tn, In

Coimbatore, Tamil Nadu, India

Partnering with senior managers to ensure quality customer service and help supervise team members who have diverse talents and responsibilities. Meet regularly with senior managers to develop and report on strategic plans for team objectives. Fill in for senior managers as needed and track performance and conduct employee reviews.

Coimbatore, Tamil Nadu, India

Handling Technical Support and Client Success team members for an enterprise smart home technology provider that invented self-guided touring for rental properties. Helping team members to achieve business metrics and working closely with Product, Sales and Accounting to sustain existing and new SMB and Enterprises clients who believe the process of meeting their SaaS needs with the state of the art Smart Home Technology.

Coimbatore, Tamil Nadu, India

Managing clients with the latest smart home solutions. Providing complete assistance with the product, device and troubleshoot issue in question with utmost care to fix on one go. Wearing multiple hats to work closely with the product development team to enhance user interface and SaaS experience.Worked closely with the keyless technology product manager & security head to build logics on ADA chatbot and launching on scheduled date into the client portal environment to get quick resolutions rather than waiting for a live agent unless it is required. Introducing the ADA chat bot has reduced a great deal of live resources being used for minor FAQ.

Handling clients on the trademark self tour technology using SentriLockbox, Rently Blue integrated with home built UI Rently Manager Portal classic, Rently Manager Portal 3.0 & Mobile app which syndicates to multiple ILS to obtain leads for faster leasing. Working closely with clients to safeguard listings from scammer attacks side by side with developers to implement advanced security features in process. Also, keenly working on additional features available in portal to make sure the client is benefiting best of our service

Coimbatore, Tamil Nadu, India

I played a critical role in delivering timely, accurate, and professional customer service to Amazon customers in USA, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time and take care of any account related matters.

Bengaluru, Karnataka, India